[SOLVED] Help! Im unable to log into steam.. lost my steam guard auth

Spirals

Prominent
Mar 8, 2019
64
2
535
Alright, i broke my phone, i lost steam auth guard, i changed my number so i cant do anything at this point... i know that steam gave me recovery codes, i didn't really expect my phone to break..
 
Solution
look at the 1st link

If you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support. Use the "Help me with my issue" button at the top right of this page to get help removing your authenticator. If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of account ownership within your ticket.

It says you need proof of id - https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762

So if yoou have that go to the 1st link - https://support.steampowered.com/kb_article.php?ref=8625-wrah-9030#sold - and click on the Help me with my Issue button and they will help you

Colif

Win 11 Master
Moderator
Help, I lost (or sold) my phone and can't log in! What do I do?
If possible, you should contact your wireless service provider and get a replacement phone with the same phone number. Steam will be able to send SMS messages to your replacement phone, and you will be able to recover your account as described below.

If you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support. Use the "Help me with my issue" button at the top right of this page to get help removing your authenticator. If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of account ownership within your ticket.

https://support.steampowered.com/kb_article.php?ref=8625-wrah-9030#sold

Can I transfer my authenticator to my new phone?
Yes, you can.

To transfer your authenticator to a new phone, you'll need access to the phone number associated with your account (so we can send you a text message to confirm it's you).

From the Steam Mobile app on your new device, try to log into your account. When the app asks for your authenticator code, select "Please help, I no longer have access to my Mobile Authenticator codes." Follow the steps the app provides and you can either transfer your authenticator to the new device or remove it from the previous device.

After transferring the authenticator, any new trades or market listings will be held for a couple of days to protect your items in case your authenticator is ever transferred by a malicious person. See our Trade Holds FAQ for more information about trade holds.

shame you changed the number. I had fun last week working out how to swap the google authenticator from an old phone to a new one.
 
Last edited:

Colif

Win 11 Master
Moderator
look at the 1st link

If you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support. Use the "Help me with my issue" button at the top right of this page to get help removing your authenticator. If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of account ownership within your ticket.

It says you need proof of id - https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762

So if yoou have that go to the 1st link - https://support.steampowered.com/kb_article.php?ref=8625-wrah-9030#sold - and click on the Help me with my Issue button and they will help you
 
Solution