Help! SD card Reader "disappeared"

[Dario_87]

Hi everybody! I just restored my win10 notebook and the SD card reader doesn’t work. I tried to update the drivers, but it seems that the SD reader “is not connected”.

imagen jpg

This is what I suppose to be the SD card reader (am I right?) listed among the hidden devices.

https://s28.postimg.org/s16lhdial/image.png

What can I do? I would love not to have to restore the system again since I just finished it
PC model: Zenbook UX303

 

[Ralston18]

Did you try Windows troubleshooting?

Control Panel > System and Security > Security and Maintenance

Give that a try.

 

[Dario_87]

Did you try Windows troubleshooting?

Control Panel > System and Security > Security and Maintenance

Give that a try.

Yes, I ran it a couple of time. Installed few drivers but nothing about the SD reader changed

Thank you

 

[Ralston18]

Looking again it appears to be greyed out. Is it enabled? Select and right-click.

Did you download the drivers from Genesys?

And it is an internal/built-in SD Card Reader - correct?

 

[Dario_87]

Looking again it appears to be greyed out. Is it enabled? Select and right-click.

Did you download the drivers from Genesys?

And it is an internal/built-in SD Card Reader - correct?

Yes, it is an internal SD card reader, but when I doble click on it :

https://s30.postimg.org/rf4kwqxw1/card.png

"The device is not connected to the computer (code 45)

try to connect it again"

 

[Ralston18]

Google the error code. I just did and found multiple links.

Here is one such link:

https://forums.techguy.org/threads/how-to-reactivate-uninstalled-internal-laptop-webcam.1166477/

Yes it is for a webcam - not a card reader.

However if you scroll down into the webpage you will find a reference to BIOS and USB 3.0.

Might be worth looking into. If not directly applicable it may provide some other paths to explore.