I have been having issues with connectivity and packet loss with my internet connection. I have had my ISP out to check but they would not troubleshoot my modem because it is my personnel modem and not one they provide themselves. I was able to get a hold of Motorola support for my modem issues and they were able to determine that my issue is that the power levels coming from the cable to the modem are too high and they need to be lowered. My ISP was not able to identify the problem and I am tired of going back and forth with them to resolve the issue. I was able to figure out that I can buy a attenuator pad and regulate the power myself, my issue is that I don't know what db I should buy in order to bring the power level in line. Please see my power levels below.
My modem is a Motorola MB 8600
I have gigabit internet provided by COX
View: https://imgur.com/Y8Xl3VA
thank you for any help you can provide.
My modem is a Motorola MB 8600
I have gigabit internet provided by COX
View: https://imgur.com/Y8Xl3VA
thank you for any help you can provide.
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