Help - WD 1TB Passport keeps ejecting in error

[donamh]

Hello,

I have a WD 1tb passport that continuously gives me errors. I plug it into any computer and within 5 seconds, it pops up on the computer that it is being read and then immediately disconnects saying it was ejected improperly. How do I fix this and/or retrieve my files if I can't connect normally without it ejecting?

Thank you

 

[SuperSoph_WD]

Hey there, donamh!

I'm truly sorry to hear about your issue with the WD My Passport. 🙁
You should always safely remove the external drives.
I'd suggest to try with a different USB cable first, then try to connect the HDD to a different computer.
If you get to connect the HDD, back up immediately!
Also I'd check for any firmware updates on it: http://products.wdc.com/support/kb.ashx?id=rcQNJG
My guess is you are dealing with a faulty cable. I highly recommend getting in touch with out tech support for assistance here.
Contacts: http://products.wdc.com/support/kb.ashx?id=rwH2ww

Keep me posted! Hope this helped!
SuperSoph_WD

 

[donamh]

Hey there, donamh!

I'm truly sorry to hear about your issue with the WD My Passport. 🙁
You should always safely remove the external drives.
I'd suggest to try with a different USB cable first, then try to connect the HDD to a different computer.
If you get to connect the HDD, back up immediately!
Also I'd check for any firmware updates on it: http://products.wdc.com/support/kb.ashx?id=rcQNJG
My guess is you are dealing with a faulty cable. I highly recommend getting in touch with out tech support for assistance here.
Contacts: http://products.wdc.com/support/kb.ashx?id=rwH2ww

Keep me posted! Hope this helped!
SuperSoph_WD

Unfortunately it's not the cable as I've switched out cables and have the same issues. I've tried with other computers as well, and the same issue arises.

 

[SuperSoph_WD]

Unfortunately it's not the cable as I've switched out cables and have the same issues. I've tried with other computers as well, and the same issue arises.

This is very unfortunate and unpleasant. 🙁

Here's something that you can try to resolve the issue:
1) Go to Control Panel
2) Change view by to Small icons (View by is in the top right corner)
3) Go to Power Options
4) Then Click "Change plan settings" for the power plan you are using (text is in blue)
5) Then Click "Change advanced power settings" (text is in blue)
6) Then another window will pop-up. Scroll down and look for "USB settings"
7) If you click the little plus on left of USB settings, "USB selective suspend setting" will appear
8) Press the little plus next to "USB selective suspend setting" as well and "On battery:" and "Plugged in:" will appear
9) It should say DISABLED so switch it to DISABLED for both "On battery" and "Plugged in"
10) Then press Apply and then OK (Unless you want to configure other plans as well.

If this doesn't help you should inform our tech support about this problem.
I'd suggest to give them a call and RMA the WD My Passport. If it's still under warranty you should be able to get a replacement.
Contacts: http://products.wdc.com/support/kb.ashx?id=rwH2ww
How to RMA: http://products.wdc.com/support/kb.ashx?id=A4ZaVB

Good luck!
SuperSoph_WD

 

[donamh]

Unfortunately it's not the cable as I've switched out cables and have the same issues. I've tried with other computers as well, and the same issue arises.

This is very unfortunate and unpleasant. 🙁

Here's something that you can try to resolve the issue:
1) Go to Control Panel
2) Change view by to Small icons (View by is in the top right corner)
3) Go to Power Options
4) Then Click "Change plan settings" for the power plan you are using (text is in blue)
5) Then Click "Change advanced power settings" (text is in blue)
6) Then another window will pop-up. Scroll down and look for "USB settings"
7) If you click the little plus on left of USB settings, "USB selective suspend setting" will appear
8) Press the little plus next to "USB selective suspend setting" as well and "On battery:" and "Plugged in:" will appear
9) It should say DISABLED so switch it to DISABLED for both "On battery" and "Plugged in"
10) Then press Apply and then OK (Unless you want to configure other plans as well.

If this doesn't help you should inform our tech support about this problem.
I'd suggest to give them a call and RMA the WD My Passport. If it's still under warranty you should be able to get a replacement.
Contacts: http://products.wdc.com/support/kb.ashx?id=rwH2ww
How to RMA: http://products.wdc.com/support/kb.ashx?id=A4ZaVB

Good luck!
SuperSoph_WD

Maybe I should have mentioned that I'm on a macbook, and it is my main source. I tried to plug it into a pc and it still did the read/eject issue.

 

[SuperSoph_WD]

Maybe I should have mentioned that I'm on a macbook, and it is my main source. I tried to plug it into a pc and it still did the read/eject issue.

Oh, I see then. Okay, I'd suggest to try the repair option in Disk Utility on your Mac to see if everything is okay with the drive itself.
However, I think the problem is most probably the USB cable, so I'd suggest to change that if you have another one lying around somewhere - try it.
If not, I'd recommend to contact our tech support and let them know about the issues you are encountering. They might help you with the cable if your WD Passport is still under warranty. Here are the contacts: http://products.wdc.com/support/kb.ashx?id=rwH2ww

Keep me posted! Hope this helped!
SuperSoph_WD