[SOLVED] Help with 2 BSOD’s

[Gooseripper]

Hey guys,

I’m new to PC builds but excited built my first with some parts from a friend and have subsequently had 2 BSOD issues consistently happening when running games. (Clock watchdog timeout; and Machine Check exception)

Attempted fixes so far:
I’ve had tech support from windows do a clean install and update 3 times.
Windows tech reinstalled GPU driver
I’ve run a driver updated and everything appears up to date.
Removed RAM & GPU and put back on to check for correct instillation.

I’m still getting the issues. I setup windows to creat a mini dump on crashes as I read that is helpful but can’t open them (not that I would know how to decipher anyways lol)

Crashes can happen 2 mins into games or 45. Multiple games so not any 1 thing.

Can anyone help guide me? I’m hours deep and not successful

Thanks in advance
CPU- I5-4690k (not overclocking)
GPU - EVGA GTX 770

 

[Colif]

what are the rest of the parts in the PC?

Both errors are hardware related.


Open Windows File Explorer

Navigate to C:\Windows\Minidump

Copy the mini-dump files out onto your Desktop

Do not use Winzip, use the built in facility in Windows

Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .

 

[Gooseripper]

Thank you for your help! here is a link to 2 of the more recent dumps

https://1drv.ms/u/s!AuI3cT6VrMOqjnh27VJZPrluVqLQ?e=AcavhR

As for the rest of my PC here is a partpicker link

https://pcpartpicker.com/list/974Zj2

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/e1mupndb/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	021521-8171-01.dmp (Feb 15 2021 - 19:42:36)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	ntkrnlmp.exe (Process: chrome.exe)
Uptime:	0 Day(s), 0 Hour(s), 27 Min(s), and 02 Sec(s)

File information:	021521-8062-01.dmp (Feb 15 2021 - 16:29:21)
Bugcheck:	CLOCK_WATCHDOG_TIMEOUT (101)
Probably caused by:	Unknown_Image (Process: Razer Synapse )
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 23 Sec(s)

Possible Motherboard page: https://www.asus.com/us/Motherboards/MAXIMUS_VII_HERO/
You have the latest stable BIOS already installed.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Gooseripper]

Thank you! I can add more dumps if necessary as well

 

[Colif]

give us all you have, more info is better until we know cause

 

[Colif]

you probably need new WIFI drivers for the WIFI card
might be newer version of ICue
I seen people have problems with razer drivers recently

 

[Gooseripper]

Ok theres 3 more dumps here

https://1drv.ms/u/s!AuI3cT6VrMOqjnAM8Helj2DaHldN?e=lGpkU8

Theres also a screen shot of my peripheral drivers for the Corsair keyboard (ICue) and Razer mouse (Synapse) says no updates available but is it normal to have multiples like this?

 

[gardenman]

Hi, please create a new folder for all new dumps each time. Otherwise I have to go back and look at previous posts and try to determine which dumps that I've already looked at and which ones I haven't yet. Thanks.

I think I have the right dumps this time. Results: https://jsfiddle.net/072cts4m/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	021521-8203-01.dmp (Feb 15 2021 - 16:24:53)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	ntkrnlmp.exe (Process: Razer Synapse )
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 14 Sec(s)

File information:	021521-8015-01.dmp (Feb 15 2021 - 16:26:04)
Bugcheck:	CLOCK_WATCHDOG_TIMEOUT (101)
Probably caused by:	Unknown_Image (Process: WerFault.exe)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 23 Sec(s)

File information:	021521-7812-01.dmp (Feb 15 2021 - 16:27:53)
Bugcheck:	CLOCK_WATCHDOG_TIMEOUT (101)
Probably caused by:	Unknown_Image (Process: svchost.exe)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 18 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Gooseripper]

Unfortunately this problem is persisting. I've recently deleted the Razer Synapse Program but that didnt seem to fix the issue. Here are 3 more recent minidumps.

https://1drv.ms/u/s!AuI3cT6VrMOqjnAM8Helj2DaHldN?e=GWOW2L

 

[gardenman]

I think @Colif may have missed the reply last time. I have notified him now.

You uploaded 3 shortcuts to minidumps this time, which are unusable. Copy the minidumps to your desktop or documents folder first, then try uploading them.

 

[Colif]

Razer was the victim, not the cause.

almost said there was a new bios but Google was showing me a VIII not a 7

MAXIMUS VII HERO - Support

www.asus.com

that motherboard link doesn't work anymore. Asus decided its time to forget lga 1150?

i think its hardware of some kind, Machine Check Exception & Clock Watchdog Timeout are both hardware errors.
werfault.exe - Windows Error Reporting
amazing it can crash and also report the BSOD.

CPU- I5-4690k (not overclocking)
Motherboards Asus Maximus Hero 7
GPU - EVGA GTX 770
RAM - 16gb BL51264BA160A.16FH - Crucial Ballistix Sport 16 GB (4 x 4 GB) DDR3-1600 CL9 Memory
CPU cooler - Corsair H60 54 CFM Liquid CPU Cooler
WD Blue 1tb
PSU - Corsair TXM Gold 650w
Phanteks P400 case

How much is new?

Probably need to test it all anyway as don't know if its okay. No base line to work from.

Have you tried running on Ethernet and not WIFI, just to see if its your Wi-Fi card

run this on CPU - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
run this on ram - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it
try running this on HDD - https://support.wdc.com/downloads.aspx?lang=en&p=279
no tests for Motherboard, you test everything else
PSU -
the paper clip method - https://forums.tomshardware.com/threads/what-is-the-paperclip-method-of-testing-a-psu.1336402/

or multimeter, best way as can test under load

or in the BIOS to check the +3.3V, +5V, and +12V. - https://www.lifewire.com/power-supply-voltage-tolerances-2624583

GPU - these are more to see if you crash, I don't need the test results. Don't run both at once
https://geeks3d.com/furmark/

https://benchmark.unigine.com/heaven

I think @Colif may have missed the reply last time. I have notified him now.

I wasn't far away Gardenman lol. Just typing. I saw you reply.. yeah, I been a while.

 

[Gooseripper]

I believe I've attached the correct files this time, I had deleted and they renamed.

https://1drv.ms/u/s!AuI3cT6VrMOqjnAM8Helj2DaHldN?e=RkgWTZ

 

[Gooseripper]

Just seeing the second response from Colif, I'm short on time presently but I'll run those This evening when I'm able. Thanks for the help

 

[Colif]

take your time, I won't be going anywhere

memtest takes a while, maybe run it overnight while you sleep

 

[gardenman]

I ran the dump files through the debugger and got the following information: https://jsfiddle.net/36d25g14/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	$RL0SZHY.dmp (Mar 13 2021 - 11:53:52)
Bugcheck:	CLOCK_WATCHDOG_TIMEOUT (101)
Probably caused by:	Unknown_Image (Process: System)
Uptime:	0 Day(s), 17 Hour(s), 00 Min(s), and 13 Sec(s)

File information:	$RODCOND.dmp (Mar 23 2021 - 14:49:25)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	ntkrnlmp.exe (Process: valheim.exe)
Uptime:	1 Day(s), 1 Hour(s), 39 Min(s), and 17 Sec(s)

File information:	$RYFCZNC.dmp (Mar 22 2021 - 13:09:19)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	ntkrnlmp.exe (Process: valheim.exe)
Uptime:	9 Day(s), 1 Hour(s), 15 Min(s), and 06 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

try running autoruns and stopping this from running at startup, should be on driver tab

Aug 22 2012

AsIO.sys

ASUS Input Output driver http://www.asus.com/

IT can cause similar BSOD

https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

 

[ying0410]

Hey guys,

I’m new to PC builds but excited built my first with some parts from a friend and have subsequently had 2 BSOD issues consistently happening when running games. (Clock watchdog timeout; and Machine Check exception)

Attempted fixes so far:
I’ve had tech support from windows do a clean install and update 3 times.
Windows tech reinstalled GPU driver
I’ve run a driver updated and everything appears up to date.
Removed RAM & GPU and put back on to check for correct instillation.

I’m still getting the issues. I setup windows to creat a mini dump on crashes as I read that is helpful but can’t open them (not that I would know how to decipher anyways lol)

Crashes can happen 2 mins into games or 45. Multiple games so not any 1 thing.

Can anyone help guide me? I’m hours deep and not successful

Thanks in advance
CPU- I5-4690k (not overclocking)
GPU - EVGA GTX 770

Razer was the victim, not the cause.

almost said there was a new bios but Google was showing me a VIII not a 7

MAXIMUS VII HERO - Support

www.asus.com

that motherboard link doesn't work anymore. Asus decided its time to forget lga 1150?

i think its hardware of some kind, Machine Check Exception & Clock Watchdog Timeout are both hardware errors.
werfault.exe - Windows Error Reporting
amazing it can crash and also report the BSOD.

CPU- I5-4690k (not overclocking)
Motherboards Asus Maximus Hero 7
GPU - EVGA GTX 770
RAM - 16gb BL51264BA160A.16FH - Crucial Ballistix Sport 16 GB (4 x 4 GB) DDR3-1600 CL9 Memory
CPU cooler - Corsair H60 54 CFM Liquid CPU Cooler
WD Blue 1tb
PSU - Corsair TXM Gold 650w
Phanteks P400 case

How much is new?

Probably need to test it all anyway as don't know if its okay. No base line to work from.

Have you tried running on Ethernet and not WIFI, just to see if its your Wi-Fi card

run this on CPU - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
run this on ram - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it
try running this on HDD - https://support.wdc.com/downloads.aspx?lang=en&p=279
no tests for Motherboard, you test everything else
PSU -
the paper clip method - https://forums.tomshardware.com/threads/what-is-the-paperclip-method-of-testing-a-psu.1336402/

or multimeter, best way as can test under load

or in the BIOS to check the

Hey guys,

I’m new to PC builds but excited built my first with some parts from a friend and have subsequently had 2 BSOD issues consistently happening when running games. (Clock watchdog timeout; and Machine Check exception)

Attempted fixes so far:
I’ve had tech support from windows do a clean install and update 3 times.
Windows tech reinstalled GPU driver
I’ve run a driver updated and everything appears up to date.
Removed RAM & GPU and put back on to check for correct instillation.

I’m still getting the issues. I setup windows to creat a mini dump on crashes as I read that is helpful but can’t open them (not that I would know how to decipher anyways lol)

Crashes can happen 2 mins into games or 45. Multiple games so not any 1 thing.

Can anyone help guide me? I’m hours deep and not successful

Thanks in advance
CPU- I5-4690k (not overclocking)
GPU - EVGA GTX 770

I had the same problem when I did my upgrade couple month ago, I think it caused by some drivers incapable with windows. Not sure what version of windows you got from tech support but if you download the latest windows from msft website and use a flash drive to (32g or more) to create a boot disk and do it yourself, and it should come with drivers compatible with most gpu and Lan device

 

[Colif]

@ying0410 i edited your post as it had all of your text in the quotes, you had deleted a end quote which I re added