Help with Kingston HyperX 3k SSD firmware update

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twizy

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Nov 27, 2012
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10,510
Greetings,

I'm having problems updating to 503 firmware for a 240gb HyperX 3K. The drive is completely brand new never used. When I run as admin the SSDNow SF updater, the drive is detected. When check the the box next to my drive and hit 'update firmware' it returns a red X over the drive instead of a green check mark. The update tool seems like it didn't even attempt to update the drive.

I'm using Win 7 Ultimate and the drive is plugged into a native secondary SATA port and machine is set to AHCI. Any ideas what might be my problem? Thanks for your assistance.
 
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gsp60

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Dec 1, 2012
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I have exactly the same issue - can't update new 120gb and 240gb drives. I have tried on three different Win 7 PCs using Intel, AMD and MS ahci drivers. I think there must be a problem with the SH103_FW503.ffp file.
 
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S

Stormsorter

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Dec 2, 2012
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10,510
Same here on 2 brand new 120g both shipped with firmware version 502. I clicked on the redx and it told this in a popup.

---------------------------
Upgrade process has failed.
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The specified firmware package file: C:/Users/my user name/Desktop/SH103_503fw_win/SH103_FW503.ffp does not contain a firmware file for the seleted drive...

---------------------------
OK
---------------------------

Copied from the popup window and yes they forgot the c in selected not me.

I called there tech support and explained the issue. The rep put me on hold and came back 5-10 later and told me this is a known issue and that if I left my phone number and email they would contact me as soon as they had a resolution.

With a little searching I found that Mushkin Chronos had this same error with the 502 firmware. They had a fix that involved downloading a 550mb version of the firmware package. No idea how long it took them to get that fix up or what the problem was. I downloaded it just to see what was so big and it was the .ffp that was 550mb otherwise it looked just like a regular update package with the flash program and patch notes for 502.

Since this is the only post I have found that might be the same issue I get the feeling that it only showed up recently. I just hope they fix it soon.

Please run the update again and click the redx to see if it is the same issue and post here if it is.


 
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S

Stormsorter

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Dec 2, 2012
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Normally I would agree but from what I've read firmware versions 502 and 501 have a TRIM bug that keeps TRIM from working at all. That's not good for a drive that already has poor performance.
 
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gsp60

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Dec 1, 2012
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This is all about getting TRIM working.

And I have already wasted my time trying on 3 different computers, ports, MS/AMD/Intel AHCI, etc. The poster that contacted Kingston is on the right track.

Please only post if you have a known wroking solution or response from Kingston.
 
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M

m4rkiz

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Dec 2, 2012
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10,510
i contacted them about that last week, their response was:

Thank, you for contacting Kingston Technology.

Please note that we have new Firmware releasing soon, there i wouldn't recommend to update to 503 unless you see any problems with SSD.

Should you have the issue that after coming out of sleep/hibernation or stand-by the System freezes or crashes, please disable this function until the upcoming Firmware.

I will update you as soon as the latest Firmware is released.

Should you have any further queries, please do not hesitate to contact us again.

Warm Regards
Click to expand...
 
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T

Technosquid

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Aug 5, 2005
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18,510
I had a problem with this too, but in the end the solution for me was to uninstall the Intel AHCI driver, reboot, letting Windows 7 install it's own AHCI Driver, at which point the firmware update utility recognized the drive and worked.

I see gsp60 mentioned that they tried both and neither worked. Just letting you know that was the solution for me. If not, I'd try hooking it up as a secondary drive on another system and updating it from there..
 
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rankinx

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Jan 7, 2013
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Is anyone managed to get this working? Seems like Kingston removed the updated firmware from their website.
I would love to be able to update my drive, and i tried pretty much everything possible to get it to update and yet, it always failed to even try to update it.
 
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M

m4rkiz

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Dec 2, 2012
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10,510
no,
i tried on 4 different mobos with either msahci or intel drivers on intel chipsets and also on marvell and jmicron ports and it never allowed me to update from my original 502ABBF0
 
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S

Stormsorter

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Dec 2, 2012
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Just got a call from Kingston and they emailed me new firmware. I haven't had a chance to see if it works yet since I need to backup both SSD's and let the computer finish something else first.

If someone has a suggestion of where to upload it that doesn't try to trick you into downloading some stupid bs I will upload it. I already made a torrent but am at a loss of where to upload the torrent file.

The firmware they sent me is only for drives with this number listed on the sticker on the drive 9904447-074.A01LF as these drives are the ones with the issue I posted about previously. Warning do not try to flash a drive with this firmware unless it has the number I posted as I have no idea what will happen.

The new firmware they emailed me was still 503 but it did let me flash and now both drives report 503. They also changed the file extension from .ffp to .vic.
 
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m4rkiz

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Dec 2, 2012
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http://www.multiupload.nl/ ?
 
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C

colorrot

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Jan 11, 2013
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10,510
I just contacted Kingston and they are still working on the problem. I have six of the 120gb HyperX drives, five of which have "990447 - 020.A00LF" on the sticker and were loaded with the 501 firmware, and one drive with "9904447 - 057.A00LF" on the sticker with the 502 firmware.

The one with the 502 FW worked fine, but the other five did not. I told Kingston about this and heard (via this thread) that depending on the model on the sticker they might be able to send me something better. They did and it successfully upgraded my five "990447 - 020.A00LF" drives. To be safe, i'd only use it if you had the "990447 - 020.A00LF" drives, however it wasn't specifically designed for that sticker number. You might want to call them first just to double check.

Here's what they sent me. http://multiupload.biz/ul_wasi59sbd3ol

All of the file names are the same, but the .ffp file does to appear to be different. Hope this helps!



 
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S

Stormsorter

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Dec 2, 2012
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I decided to post this here just incase its related to the 503 firmware.

A few hours ago my computer started acting up. To make this short and to the point cpu usage would spike every 10 or so seconds and the pc would momentarily freeze each time it did. After lots of trouble shooting and virus scans what fixed was switching to the stock Microsoft sata/ahci driver from the AMD SATA AHCI Driver.

I find it odd that five days after flashing the driver starts acting up so I did a little testing and it acted up on all 3 versions of the AMD driver I had on my system dated 2009, 2011, and 2012. Even after completely removing them and reinstalling the 2012 version 2.1.331 it would still freeze. This driver worked fine and outperformed the MS one (according to CrystalDiskMark anyway) since I got the drives late November.

For those that are curios I'll put the CrystalDiskMark results in a spoiler. I didn't bother saving the MS results five days ago but they are the same as the ones I got today. And yes I used the MS drivers when I flashed.

-----------------------------------------------------------------------
CrystalDiskMark 3.0.1 x64 (C) 2007-2010 hiyohiyo
Crystal Dew World : http://crystalmark.info/
-----------------------------------------------------------------------
* MB/s = 1,000,000 byte/s [SATA/300 = 300,000,000 byte/s] AMD Sata Driver 2.1.331

Sequential Read : 482.622 MB/s
Sequential Write : 143.739 MB/s
Random Read 512KB : 424.440 MB/s
Random Write 512KB : 132.579 MB/s
Random Read 4KB (QD=1) : 24.975 MB/s [ 6097.5 IOPS]
Random Write 4KB (QD=1) : 66.791 MB/s [ 16306.4 IOPS]
Random Read 4KB (QD=32) : 141.757 MB/s [ 34608.6 IOPS]
Random Write 4KB (QD=32) : 142.689 MB/s [ 34836.3 IOPS]

Test : 500 MB [J: 67.9% (67.9/100.1 GB)] (x3)
Date : 2013/01/10 13:13:26
OS : Windows 7 Ultimate Edition SP1 [6.1 Build 7601] (x64)

-----------------------------------------------------------------------
CrystalDiskMark 3.0.1 x64 (C) 2007-2010 hiyohiyo
Crystal Dew World : http://crystalmark.info/
-----------------------------------------------------------------------
* MB/s = 1,000,000 byte/s [SATA/300 = 300,000,000 byte/s] Stock MS Drivers

Sequential Read : 433.439 MB/s
Sequential Write : 119.933 MB/s
Random Read 512KB : 382.922 MB/s
Random Write 512KB : 144.499 MB/s
Random Read 4KB (QD=1) : 15.963 MB/s [ 3897.3 IOPS]
Random Write 4KB (QD=1) : 24.474 MB/s [ 5975.1 IOPS]
Random Read 4KB (QD=32) : 65.270 MB/s [ 15935.0 IOPS]
Random Write 4KB (QD=32) : 42.975 MB/s [ 10492.0 IOPS]

Test : 500 MB [J: 67.9% (67.9/100.1 GB)] (x3)
Date : 2013/01/15 0:39:52
OS : Windows 7 Ultimate Edition SP1 [6.1 Build 7

Sorry thought the spoiler tags would shrink it when invisible.
 
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C

colorrot

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Jan 11, 2013
2
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10,510


I'm running Windows 8 on a sabertooth x79 motherboard. I recently upgraded my bios, the SSD firmware to 503, did a clean install of Win8 and installed all the latest drivers for all of my components and haven't had any issues. I also installed the latest Intel(R) Rapid Storage Technology enterprise Driver for the SATA and haven't seen any issues with that. However, did you install your drivers via some sort of driver setup file? or did you download the driver and update the SATA controller through the Device Manager (under "IDE ATA/ATAPI controllers")? The reason I ask is when I first did an install via the setup file and ran into big problems and had to restore back to an earlier recovery point because I was getting a black screen after boot. I found that if I went to the "Standard SATA AHCI controller" under "IDE ATA/ATAPI controllers" and tried to manually update the driver from the files included in the setup folder, windows seemed to think it had the latest file. However, when I went under "Storage Controllers", I could update the SATA AHCI controller driver from there. I do run a raid-0 for all of my SSD's through a LSI controller, but that has it's own driver. Under my storage controllers I also have two "ASUS BOT Storage Drivers", an "Intel(R) C600 Sereis Chipset SATA AHCI Controller" driver, my LSI adapter driver, a "Microsoft Storage Spaces Controller" and a "Microsoft VHD Loopback Controller" - I imagine you'll have something similar.

So I suspect perhaps you need the leave standard controller driver under the "IDE ATA/ATAPI controllers" and your AMD driver will go under the storage controllers. I'm not sure if this was of any help, but let me know if it was.
 
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