HELPP!!!! Memtest found 0 error but I still have BSOD

[dangkhoaspanh]

https://drive.google.com/open?id=1bQvplmKNKFtR6frMvVAmPlUL_1lrJIP2
https://drive.google.com/open?id=1-Kk0wy1rZD1-qhQ2Rwm9v8wnwZcBPxb6
https://drive.google.com/open?id=1EZL64PBP6FwPhy4_y5ZnEo_kNlBOCUlU

I thought my 4gb was faulty so I take it out , I was left with a 2gb ram, however, when I play a heavy game, the BSOD still appears

So can I conclude now that my memory is not faulty, What could the cause of BSOD be ?

 

[Colif]

Go to c:\windows\minidump folder
copy contents from here to another folder
upload copies from new folder to google drive and show links here, we see what drivers are running as if its not ram, its probably a driver

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

 

[dangkhoaspanh]

Go to c:\windows\minidump folder
copy contents from here to another folder
upload copies from new folder to google drive and show links here, we see what drivers are running as if its not ram, its probably a driver

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

https://drive.google.com/open?id=1-Az-vRwCpJyxSOhitAWfLKnwfjljbMoV

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/zT3W.html

File: 111518-13166-01.dmp (Nov 15 2018 - 01:22:31)
BugCheck: [KMODE_EXCEPTION_NOT_HANDLED (1E)]
Probably caused by: ntkrnlmp.exe (Process: Crossout.exe)
Uptime: 0 Day(s), 0 Hour(s), 10 Min(s), and 13 Sec(s)

BIOS info was not included in the dump file, this can sometimes mean an outdated BIOS is being used.

I can't help you with this. Wait for additional replies. Good luck.

 

[The Original Ralph]

there's some intereting info in this thread over on a microsoft forum

https://answers.microsoft.com/en-us/windows/forum/all/blue-screen-error-probably-caused-by-ntkrnlmpexe/d78912a7-f532-474e-bacf-874faf706b24

 

[Colif]

How old is this PC? what motherboard do you have? (if its a brand name PC, what make/model?)

Sep 13 2006 - secdrv.SYS - Macrovision's SafeDisc Copy Protection driver
Dec 18 2008 - eusk2par-amd64.sys - Smartkey Parallel driver (Eutron)

what are these for? if you don't need them, remove from PC as anything older than 2015 isn't a win 10 driver
Is this an AMD or Intel system as it seems odd you have both of these

Mar 19 2010 - amdxata.sys - AMD Storage Filter System driver
Apr 07 2014 - iaStorA.sys - Intel SATA Storage Device RAID Controller
Apr 07 2014 - iaStorF.sys - Intel Rapid Storage Technology Filter driver http://www.intel.com/

might want to update/remove

Mar 19 2013 - vjoy.sys - Virtual Joystick driver http://vjoystick.sourceforge.net/site/

error blames a Win 7 driver so its likely one of the ones above causing error.

what Iobit app are you running?

 

[dangkhoaspanh]

How old is this PC? what motherboard do you have? (if its a brand name PC, what make/model?)
intel core i3 3220 asus

Sep 13 2006 - secdrv.SYS - Macrovision's SafeDisc Copy Protection driver
Dec 18 2008 - eusk2par-amd64.sys - Smartkey Parallel driver (Eutron)

what are these for? if you don't need them, remove from PC as anything older than 2015 isn't a win 10 driver
Is this an AMD or Intel system as it seems odd you have both of these
Idk what this is

Mar 19 2010 - amdxata.sys - AMD Storage Filter System driver
Apr 07 2014 - iaStorA.sys - Intel SATA Storage Device RAID Controller
Apr 07 2014 - iaStorF.sys - Intel Rapid Storage Technology Filter driver http://www.intel.com/

might want to update/remove

Mar 19 2013 - vjoy.sys - Virtual Joystick driver http://vjoystick.sourceforge.net/site/

error blames a Win 7 driver so its likely one of the ones above causing error.

what Iobit app are you running?

7.2.0.11

Should I install update through driver booster ? Last time I updateed everything but the bsod still occurs with the 4gb ram stick

 

[Colif]

Driver booster... sigh, it can and may well have installed some of the wrong drivers on PC

if you have an intel system, wonder if DB put that AMD file on there.

can you download and run speccy once installed, restart PC. Then run it and go to file> Publish snapshot
Copy the link it gives you into a reply. It will show me what is in PC and let me figure out what drivers you should have.

So you don't know what the Macrovisiion & Smartkey do? Safesdisk in copy protection so maybe part of game you were playing? I cannot find any proof regarding Crossout though.

Smartkey is related to a dongle - Eutron SmartKey Dongle used 16 byte Label and 16 byte Password

 

[johnbl]

download and run the free version of malwarebyte
and see if you have malware.

this driver might be a smartkey driver but it is very old: check for update or if you still need it.
C:\Windows\system32\Drivers\eusk2par-amd64.sys Thu Dec 18 01:13:23 2008

your usb drivers are from 2011, this is ok if your bios is also from around the same date. (old machine)
the usb 2 specification changed in 2012, if your bios is updated, you also need to update the motherboard usb drivers.

I could not read the bios info, so it might be a old version

your intel storage drivers:
\SystemRoot\system32\DRIVERS\iaStorA.sys Mon Apr 7 11:36:46 2014
and
\SystemRoot\system32\DRIVERS\iaStorF.sys Mon Apr 7 11:36:49 2014

are also old, but they should also match your BIOS version.
you should check for a bios update from your motherboard vendors website and update the drivers from the same website. (if there is a update)


since the bugcheck kind of looks like it was caused by a call to a debug print function
(something you would not expect on a retail release of code)

I could not read the bios but the cpu looks like it was running at 3292mhz
CPU_FAMILY: 6

CPU_MODEL: 3a

CPU_STEPPING: 9
(intel ivyBridge cpu) (about out sometime in 2011)

since the cpu clock rate is not standard, you might update the bios or reset it to defaults and reconfigure to remove any bios overclocking.

for a machine that is about 5 years old, you also want to confirm the motherboard battery is keeping its charge. go into bios and make sure the data and time are correct.
the batteries tend to last about 5 years.

also, download and run crystaldiskinfo.exe to read the smart data from the drive.
these drives start producing errors and on windows 7 you have to fix the errors by running your own utility. windows 8 and above will attempt low level repairs as a background process.

one of your problems involved a error accessing virtual memory. this could be a problem with the drive reading and writing from c;\pagefile.sys so check for errors in the drive.
(they fail after 26% the first year, then 15 % a year until they die. plan on them being dead after 5 years. sooner on windows 7)

 

[dangkhoaspanh]

download and run the free version of malwarebyte
and see if you have malware.

this driver might be a smartkey driver but it is very old: check for update or if you still need it.
C:\Windows\system32\Drivers\eusk2par-amd64.sys Thu Dec 18 01:13:23 2008

your usb drivers are from 2011, this is ok if your bios is also from around the same date. (old machine)
the usb 2 specification changed in 2012, if your bios is updated, you also need to update the motherboard usb drivers.

I could not read the bios info, so it might be a old version

your intel storage drivers:
\SystemRoot\system32\DRIVERS\iaStorA.sys Mon Apr 7 11:36:46 2014
and
\SystemRoot\system32\DRIVERS\iaStorF.sys Mon Apr 7 11:36:49 2014

are also old, but they should also match your BIOS version.
you should check for a bios update from your motherboard vendors website and update the drivers from the same website. (if there is a update)


since the bugcheck kind of looks like it was caused by a call to a debug print function
(something you would not expect on a retail release of code)

I could not read the bios but the cpu looks like it was running at 3292mhz
CPU_FAMILY: 6

CPU_MODEL: 3a

CPU_STEPPING: 9
(intel ivyBridge cpu) (about out sometime in 2011)

since the cpu clock rate is not standard, you might update the bios or reset it to defaults and reconfigure to remove any bios overclocking.

for a machine that is about 5 years old, you also want to confirm the motherboard battery is keeping its charge. go into bios and make sure the data and time are correct.
the batteries tend to last about 5 years.

also, download and run crystaldiskinfo.exe to read the smart data from the drive.
these drives start producing errors and on windows 7 you have to fix the errors by running your own utility. windows 8 and above will attempt low level repairs as a background process.

one of your problems involved a error accessing virtual memory. this could be a problem with the drive reading and writing from c;\pagefile.sys so check for errors in the drive.
(they fail after 26% the first year, then 15 % a year until they die. plan on them being dead after 5 years. sooner on windows 7)

I went to asus and download a utility packs, this is what I got in speccy after installing the pack

https://drive.google.com/open?id=1yolmRohe-5I720gt2Bv7ahdBRBq4Fai7

 

[johnbl]

looks like there is a bios update, and a chipset update which should update the usb drivers
https://www.asus.com/Motherboards/H61MK/HelpDesk_BIOS/
I would skip the utilites. your intel storage driver looks like the same version that the website provides

download and run the free version of malwarebyte
and see if you have malware.

this driver might be a smartkey driver but it is very old: check for update or if you still need it.
C:\Windows\system32\Drivers\eusk2par-amd64.sys Thu Dec 18 01:13:23 2008

your usb drivers are from 2011, this is ok if your bios is also from around the same date. (old machine)
the usb 2 specification changed in 2012, if your bios is updated, you also need to update the motherboard usb drivers.

I could not read the bios info, so it might be a old version

your intel storage drivers:
\SystemRoot\system32\DRIVERS\iaStorA.sys Mon Apr 7 11:36:46 2014
and
\SystemRoot\system32\DRIVERS\iaStorF.sys Mon Apr 7 11:36:49 2014

are also old, but they should also match your BIOS version.
you should check for a bios update from your motherboard vendors website and update the drivers from the same website. (if there is a update)


since the bugcheck kind of looks like it was caused by a call to a debug print function
(something you would not expect on a retail release of code)

I could not read the bios but the cpu looks like it was running at 3292mhz
CPU_FAMILY: 6

CPU_MODEL: 3a

CPU_STEPPING: 9
(intel ivyBridge cpu) (about out sometime in 2011)

since the cpu clock rate is not standard, you might update the bios or reset it to defaults and reconfigure to remove any bios overclocking.

for a machine that is about 5 years old, you also want to confirm the motherboard battery is keeping its charge. go into bios and make sure the data and time are correct.
the batteries tend to last about 5 years.

also, download and run crystaldiskinfo.exe to read the smart data from the drive.
these drives start producing errors and on windows 7 you have to fix the errors by running your own utility. windows 8 and above will attempt low level repairs as a background process.

one of your problems involved a error accessing virtual memory. this could be a problem with the drive reading and writing from c;\pagefile.sys so check for errors in the drive.
(they fail after 26% the first year, then 15 % a year until they die. plan on them being dead after 5 years. sooner on windows 7)

I went to asus and download a utility packs, this is what I got in speccy after installing the pack

https://drive.google.com/open?id=1yolmRohe-5I720gt2Bv7ahdBRBq4Fai7

 

[johnbl]

MERGED QUESTION
Question from dangkhoaspanh : "I have BSOD when playing heavy games . WHy"

https://drive.google.com/open?id=1oXO5QUTNZkQT01EUWYu9yoqpd3T-fgUV

I thought RAM was the problem, or is it the motherboard or driver ?
What software should I use to reset all my drivers ?

Installing Windows over again is probably the safest option in order to "reset" the drivers.

I would run malwarebytes scan.

looks like there was a new update to the bios on 2018/04/12
https://www.asus.com/Motherboards/H81MK/HelpDesk_Download/

looks like you have intel gpu drivers that did not come from your motherboard vendors website.
I assume you got them directly from intel. so try the bios update and see if you still bugcheck.

google to find out what this driver is for: (neo vpn?)
Neo_0044.sys Sun Feb 4 23:34:13 2018

very old driver installed:eusk2par-amd64.sys Thu Dec 18 01:13:23 2008
looks like some kind of smartkey that plugs into a Parallel port.
remove if it is no longer in use.

Internet Download Manager (i would remove)
idmwfp.sys Wed Feb 28 11:33:36 2018

https://www.ntkernel.com/windows-packet-filter/
ndisrd.sys Wed Feb 20 18:40:15 2013
(i would remove it these are used by malware to modify network packets to insert ads, steal usernames and passwords or to cheat at games) it could be the reason that the anticheat software failed.
--------------------
system bugchecked in EasyAntiCheat.sys Thu Nov 8 02:49:56 2018
but its stack was corrupted so it could be caused by another driver.
the raw stack shows a bunch of calls to
Intel Graphics driver
igdkmd64.sys Mon Dec 11 16:32:19 2017

machine info:
BIOS Version 0801
BIOS Release Date 07/21/2014
Manufacturer ASUSTeK COMPUTER INC.
Product H61M-K
Version Rev X.0x

Processor Version Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz
Processor Voltage 8ah - 1.0V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 3300MHz


ndisrd.sys Wed Feb 20 18:40:15 2013

eusk2par-amd64.sys how do i remove this driver ?
I updated bios a week ago

ndisrd.sys

How do i delete this one too
Internet download manager has nothing to do woth bsod

bios date was Version 3602
2018/04/12 on the website, but in 2014 for the one in the minidump. (i did not check the date of the minidump, so it could have been a older one)

none of the drivers showed on the stack so i just mentioned them because i would not expect to see them installed.

if there is not a uninstaller in the windows control panel programs sections. (uninstall programs)
tne download and run autoruns from https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns
find the hide microsoft entries menu item so there will be fewer files to look at.
you can uncheck the driver to do a selective boot or delete the driver entry so it will not load when you reboot.

ndisrd.sys

How do i delete this one too
Internet download manager has nothing to do woth bsod

in the morning, I rolled back the Intel graphic driver, back to 2014, i play the game for 7 hours straight, then I leave the game idle for 2 minutes and BSOD

This is the second dmp file
https://drive.google.com/open?id=1Dpf92jD2ch-TEzzO2LKDs1EKRtSsMSqy

where is colif can he help me

I just went to control panel- > add or remove programs - > remove intel graphic driver from there ( however the driver is still in 2014 , dont know if the same day as before uninstalling )

I will report later if there is BSOD

system crashed in EasyAntiCheat.sys Thu Nov 8 02:49:56 2018
stack corrupted again.

this driver is still being loaded:
eusk2par-amd64.sys Thu Dec 18 01:13:23 2008

raw stack does not show any known windows function calls.
(stack overflow, I would do a Malwarebytes scan)

you should change the memory dump type to kernel or full and provide the file c:\windows\memory.dmp it will show what is being run on the other cpu cores.

the kernel dump will also show the human interface devices. it looks like something run from
this address 0xfffff880`06425838 and read from a port just before the crash.

do you have any special devices that might require a firmware update? special mouse?
I can dump the device list if you provide a kernel memory dump.

in the morning, I rolled back the Intel graphic driver, back to 2014, i play the game for 7 hours straight, then I leave the game idle for 2 minutes and BSOD

This is the second dmp file
https://drive.google.com/open?id=1Dpf92jD2ch-TEzzO2LKDs1EKRtSsMSqy

where is colif can he help me

 

[Colif]

where is colif can he help me

I appreciate the vote of confidence but John can read dumps, I need someone else to convert them before I can. He probably get a result faster than I will.