Question Hi I am using threat connect solution verein 7.2 & I am not able to install apps from tc exchange settings. I am getting below error : Http failure re

[harshi0712]

Http failure response for https://172.16.5.223/api/internal/apps/catalog/local/install: 500 Internal Server Error

 

[rgd1101]

what is this ip address?

 

[harshi0712]

what is this ip address?

Internal ip address (private)

 

[Ralston18]

So you are using ThreatConnect Version 7.2 and ThreatConnect is reporting IP address 172.16.5.223 as a threat?

 

[harshi0712]

So you are using ThreatConnect Version 7.2 and ThreatConnect is reporting IP address 172.16.5.223 as a threat?

No I am this version and I am trying to download the app from tc exchange settings but I am getting the error :

 

[Ralston18]

ThreatConnect:

ThreatConnect Websitre

Are you an existing customer?

Are you working with the demo?

 

[harshi0712]

Yeah existing customer

 

[Ralston18]

Contact ThreatConnect Customer Support.

ThreatConnect Customer Support Link

They are the only ones who can help you.

 

[rgd1101]

so you try to install something from TC and getting a 500 Internal Server Error error?
sound like the server is not working.

 

[harshi0712]

so you try to install something from TC and getting a 500 Internal Server Error error?
sound like the server is not working.

May be I don't know how to solve this
I am myself an administrator
But I don't know the solution for this error
Yes whenever I am trying to install the ^ mentioned error comes

 

[rgd1101]

the 172.16.5.223 what http server it is?
why not just go to the directory and get the file instead of http?