Question High GPU power draw and clock stuck at 300 MHz

[djcolomb]

Hi all,

my gpu is not peforming well in games (20 fps).
System: Alienware M15 R2 with 2070 Max q

I noticed the clock is stuck at 300 MHz and that the board power draw is around 250 W at idle. (GPU-Z)
Idle GPU temperature is 55 celsius.
Clock does not change under load, games etc.

Any ides how to fix it?

CPU/GPU repasted last week as a first attempt to fix.
I have tried uninstalling drivers with DDU in safe mode and installed older Nvidia drivers (576.88), no joy.
I am fairly sure the dedicated GPU is being utilised under load, but the MHz don't ramp up.

I am really confused as I don't understand if my gpu is dying or if it is a driver/windows issue.

Thank you all!

 

[Lutfij]

What OS are you working with?

First, check to see if the laptop is pending any BIOS updates. Then check to see that your OS is updated.

I have tried uninstalling drivers with DDU in safe mode and installed older Nvidia drivers (576.88), no joy.
Ideally you should run DDU in Safe Mode to remove all GPU drivers(Intel, AMD and Nvidia, not just Nvidia drivers) then manually install the latest GPU driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator(assuming you're on Windows OS).

I also went looking and there was someone else;

Question - 2070 Max-Q won't go higher than 300mhz Alienware m15 R2

Hi all, A few days ago I was in the middle of playing Diablo 4 and my FPS dropped abruptly from ~90 to 15. I'm using my Alienware m15 R2 - Win 11 Pro - i7-9750H -2070 Max-Q 8GB -16 GB RAM I'm unable to get back to any other frames above 19 max. Things I've tried: - DDU all graphics drivers...

forums.tomshardware.com

with the same problem. Might very well be a BIOS and OS incompatibility issue.

 

[djcolomb]

What OS are you working with?

First, check to see if the laptop is pending any BIOS updates. Then check to see that your OS is updated.

I have tried uninstalling drivers with DDU in safe mode and installed older Nvidia drivers (576.88), no joy.
Ideally you should run DDU in Safe Mode to remove all GPU drivers(Intel, AMD and Nvidia, not just Nvidia drivers) then manually install the latest GPU driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator(assuming you're on Windows OS).

I also went looking and there was someone else;

Question - 2070 Max-Q won't go higher than 300mhz Alienware m15 R2

Hi all, A few days ago I was in the middle of playing Diablo 4 and my FPS dropped abruptly from ~90 to 15. I'm using my Alienware m15 R2 - Win 11 Pro - i7-9750H -2070 Max-Q 8GB -16 GB RAM I'm unable to get back to any other frames above 19 max. Things I've tried: - DDU all graphics drivers...

forums.tomshardware.com

with the same problem. Might very well be a BIOS and OS incompatibility issue.

Running windows 10, no pending updates!
I have just reinstalled the latest BIOS, no joy.

Will try tomorrow to remove all drivers as you suggest, thank you.

I’m a bit concerned about the 250W power draw! This gpu should be rated for around 100W. Could an abnormal power draw mean something wrong with transistors on the GPU or motherboard?

 

[Lutfij]

Could an abnormal power draw mean something wrong with transistors on the GPU or motherboard?
Yes. Would be a good idea to inspect your laptop's motherboard for anything that might seem blown, brown or burnt. In fact the GPU's power draw should be a max of 90W;
https://www.techpowerup.com/gpu-specs/geforce-rtx-2070-max-q.c3392
so that's nearly 3 times the max number.