[SOLVED] High ping on every single hop

Alex_482

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Jul 27, 2017
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My ping should be 20-30ms on every hop but it is 120-200 on every hop. Restarting the modem fixes the problem for an hour or so but it always comes back. This problem h asbeen creeping in more and more frequently over the past week. Is this an ISP or a hardware issue? I know its not a problem with a specific device as I have tested this ping issue on multiple devices. If its a problem with my ISP (AT&T) how can i get them to fix it?

Tracing route to google.com [2607:f8b0:4000:814::200e]
over a maximum of 30 hops:

1 * * * Request timed out.
2 166 ms 154 ms 128 ms 2001:506:6000:11b:71:156:215:66
3 125 ms 135 ms 138 ms 2001:506:6000:1c:69:235:113:146
4 121 ms 146 ms 146 ms 2001:1890:ff:e0f3:12:83:39:145
5 116 ms 113 ms 121 ms 2001:1890:ff:ffff:12:122:119:210
6 143 ms 150 ms 125 ms 2001:1890:c01:a804::11e0:85a1
7 120 ms 129 ms 129 ms 2001:4860:0:1004::e
8 187 ms 192 ms 189 ms 2001:4860::c:4000:f2d3
9 159 ms 157 ms 167 ms 2001:4860::c:4000:d207
10 168 ms 176 ms 181 ms 2001:4860::c:4000:d611
11 180 ms 178 ms 199 ms 2001:4860::1:0:bf0c
12 160 ms 164 ms 161 ms 2001:4860:0:e03::1
13 187 ms 177 ms 186 ms 2001:4860:0:1::1519
14 161 ms 170 ms 171 ms dfw25s27-in-x0e.1e100.net [2607:f8b0:4000:814::200e]

Trace complete.

C:\Users\Owner>
 
Run the tracert again with ipv4. If you see that huge latency in hop 2 you need to contact the ISP.

Be very sure that you do not have a vpn running. The trace you provided for IPv6 looks like a vpn in the path.

A vpns only real purpose is to encrypt the data. For the vast majority of people it will increase the latency because the data must go through the VPN data centers which are not always in the most optimum path and there is extra time involved to actually encrypt and decrypt the data. The vpn packets most times pass over the same connections as non encrypted data so there is no improvement to stability.
 
These are all IPv6 addresses. Try to disable the IPv6 on your pc and/or your router. There are very few sites that only use ipv6 and many times you see longer path times I think because the ISP have not implemented IPv6 fully on their networks.
 

Alex_482

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Jul 27, 2017
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AT&T has not fully implemented IPv6 on their network? I'm just double checking with you since that just sounds odd to me, since AT&T is a very established company and I find that surprising.

I will try that later today.
 
Maybe another questions since you posted this to Wifi. This is not a mobile broadband connection is it. If it is some form of wire coming to your house then you should see 10-15ms on the second hop or even 1ms if you are on att fiber to the house.
 

Alex_482

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Jul 27, 2017
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That tracert paste was from a wired connection from my modem to my tower. I tested and found a similar tracert with my laptop.
 

Alex_482

Prominent
Jul 27, 2017
8
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510
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I tried disabling IPv6 on my modem and still got the same results. For what its worth, my VPN is also reporting around the same ping as my cmd window. I thought VPNs were supposed to have much more stable channels? Does that mean the problem lies elsewhere?
 
Run the tracert again with ipv4. If you see that huge latency in hop 2 you need to contact the ISP.

Be very sure that you do not have a vpn running. The trace you provided for IPv6 looks like a vpn in the path.

A vpns only real purpose is to encrypt the data. For the vast majority of people it will increase the latency because the data must go through the VPN data centers which are not always in the most optimum path and there is extra time involved to actually encrypt and decrypt the data. The vpn packets most times pass over the same connections as non encrypted data so there is no improvement to stability.
 

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