[SOLVED] High Ping/Spectrum ISP

[k1nationIG]

Hey guys, hopefully I dont waste my time typing this all out. I am play videos games, specifically fortnite and I am getting unreasonable ping. I am getting the speeds I paid for which is 200mbps down and 10 mbps up.

For the record I am using Ethernet cat 7 on a realtek 8118h chipset in my b450 tomahawk max motherboard. The modem is a Arris TG1682... i think. I have no router or extenders in my house. Once again I am connected via Ethernet. I do have a Tplink archer wifi card that supports wifi 6. (802.11ax) but that's irrelevant right now since I am using Ethernet lol

Why am I getting such high ping? I don't know if I did everything correctly but I am pretty sure I downloaded the most updated drivers for the realtek chip.

Any solutions would extremely helpful since this is super frustrating. Switching from spectrum will most likely not be an option. For the record the modem is three years old.

I ran a cmd command to ping websites like amazon web services and google.com and it was showing really high ping, as high as 200ms and probably averaging at 130ms

I configured my DNS settings to googles's 8.8.8.8. I ran a dns benchmark tool and it told me that 4.2.2.5 would be better. What should I do?

Once again I am with spectrum as my ISP

Anything will be helpful

Thanks

UPDATE: I JUST DISCONNECTED MY ETHERNET AND I AM GETTING INSANELY BETTER PING. WHAT IS THE PROBLEM WITH MY ETHERNET. THIS COULD BE TEMPORARY SINCE IT HAS BEEN ONE MINUTE SINCE I DISCONNECTED BUT WE WILL SEE. HOW CAN I UNINSTALL AND REINSTALL DRIVERS FOR MY ETHERNET

 

[RealBeast]

I would run some traceroutes (tracert in a command prompt to see where the latency is greatest. So open a command prompt and type for example tracert 8.8.8.8 or tracert microsoft.com. And oddly, I seem to be getting some 200ms delays 8 or 9 hops out today too.

Once you are out past your ISP there is not much that you can do about it.

 

[SamirD]

I would boot a linux live cd and see what pings you get there. That will help determine if it is a software issue, a network issue, or a hardware issue.

 

[k1nationIG]

I would boot a linux live cd and see what pings you get there. That will help determine if it is a software issue, a network issue, or a hardware issue.

where do i find that

 

[k1nationIG]

I would run some traceroutes (tracert in a command prompt to see where the latency is greatest. So open a command prompt and type for example tracert 8.8.8.8 or tracert microsoft.com. And oddly, I seem to be getting some 200ms delays 8 or 9 hops out today too.

Once you are out past your ISP there is not much that you can do about it.

So I did it and this came out,

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 3 ms 1 ms 4 ms 192.168.0.1
2 12 ms 12 ms 11 ms 072-031-138-121.res.spectrum.com [72.31.138.121]
3 15 ms 12 ms 11 ms 071-046-011-151.res.spectrum.com [71.46.11.151]
4 15 ms 17 ms 16 ms bundle-ether26.orld08-car2.bhn.net [72.31.195.223]
5 25 ms 19 ms 19 ms ten0-2-0-0.orld71-car2.bhn.net [97.69.194.24]
6 16 ms 18 ms 20 ms 072-031-188-176.res.spectrum.com [72.31.188.176]
7 13 ms 40 ms 33 ms bu-ether44.tustca4200w-bcr00.tbone.rr.com [66.109.6.128]
8 28 ms 24 ms 32 ms bu-ether18.atlngamq47w-bcr01.tbone.rr.com [66.109.1.72]
9 41 ms 24 ms 24 ms 0.xe-3-3-1.pr0.atl20.tbone.rr.com [107.14.18.169]
10 26 ms 33 ms 33 ms 108.170.225.164
11 26 ms 24 ms 27 ms 108.170.225.113
12 26 ms 26 ms 24 ms dns.google [8.8.8.8]

Trace complete.

 

[SamirD]

where do i find that

Scratch that as your ping looks fine. I have spectrum and it's the same as mine, except to 8.8.4.4.

 

[RealBeast]

Yup, those look pretty close to mine too with a different provider out in East Texas. All the people at home sucking up bandwidth has made the Internet a little slower than before the whole COVID thing it seems.

If particular games are worse you can run a traceroute to their servers -- and I would bet that their servers are pretty loaded. I know that battle.net is running slow.