How can I find the MSI support ticket number?

[Phak Hee]

Long story short, I sent my gpu to msi taiwan. They have an alternative solution for me, but I have to send them the support ticket number for proof. But I can’t seem to find it. I’m from Europe btw, so I can’t use this site: https://service.msicomputer.com/msi_user/support/ts_case_search.aspx

 

[COLGeek]

Did you receive a confirmation email message from MSI when you submitted the RMA request?

 

[Phak Hee]

Did you receive a confirmation email message from MSI when you submitted the RMA request?

Nope :/

 

[COLGeek]

Then how do you know they received it? Have you had any contact with MSI since sending in your GPU?

 

[Phak Hee]

Then how do you know they received it? Have you had any contact with MSI since sending in your GPU?

MSI Taiwan did respond to me, but that's a separate case. I had a previous support from MSI Europe. MSI Taiwan wants proof of my communication with MSI Europe, so they want the ticket number. But I can't find it anywhere

 

[COLGeek]

Have you tried here?

https://eu-demo.msi.com/support/

 

[Phak Hee]

Have you tried here?

https://eu-demo.msi.com/support/

Not working :/

 

[helpstar]

log into your MSI account of europe and have a look there

Also have a look at your e-mail spam folder

 

[Phak Hee]

log into your MSI account of europe and have a look there

Also have a look at your e-mail spam folder

I already checked my msi account.
I'll try to look at my spam.