How do I return a SSD under warranty to Samsumg

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sambat2000

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Feb 14, 2011
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Help - I am having real problems finding a web page to raise a RMA for a Samsung SSD.
The Samsung site wont accept the S/N and P/N that's on the disk, and then I get referred to a Seagate site that only shows Seagate drives...
 
Solution
Palorim12
IDK people have such trouble contacting them. You literally call 1-800-SAMSUNG (726-7864). Press 1 for consumer, 1 for first time caller, 4 for computers, 5 for drives and 1 for SSDs. Then you just tell the agent that you want to do an RMA.
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the disk was bought from Amazon who do not seem to accept any returns after 30 days.
Cannot find how to get round that on Amazon UK.

 
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Managed to find the Customer Service email eventually.
Dropped them an email, response received within an hour telling me they are sending a replacement.
And when I get a chance can I send the duff one back.

Amazon - always great customer service!
 
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IDK people have such trouble contacting them. You literally call 1-800-SAMSUNG (726-7864). Press 1 for consumer, 1 for first time caller, 4 for computers, 5 for drives and 1 for SSDs. Then you just tell the agent that you want to do an RMA.
 
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Solution




In the UK??

Yogi

 
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My bad, didn't see his second post.

Just went to Samsung UK's contact us page. This is the phone number: 0330 SAMSUNG (726 7864)

went to Samsung UK's warranty page for the SSD (for some reason it only mentions the 470 and 830) http://www.samsung.com/uk/support/warranty/support_warranty_SSD.html

scroll down, there's a box with the email address for the European service center samsungmemory@hanaro.eu (its in the Netherlands)
 
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Have you tried contacting customer support? They should easily let you. Amazon UK support always seem to bypass their TOS as well for me.
 
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What was the email?
 
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We are all used to checking the warranty online. Seagate, WD, etc all have that. Why don't samsung provide an online lookup service? We don't know how to use a phone anymore.
 
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Are you going to share the Customer Service email with the rest of us?
 
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