Hi All
I thought I'd come here for some advice as I've always found users on here to be extremely helpful, and I'm hoping you can help with my latest woe!
My PC got infected by a Trojan a few days ago, to the point where my Amazon account and a couple of email accounts have been compromised. I went through the motions of running various scans with Avast Antivirus Premium, Malwarebytes, Windows Defender, Spybot S&D to the point where my all the scans say my PC is free of any infections. I've also gone to the trouble of contacting my ISP to take me off a static IP address and give me a dynamic one, in the hope it would deter the hackers accessing my PC. Unfortunately I'm still getting some suspicious behaviour on the two email accounts that were compromised. I did change passwords with the troubled Amazon and email accounts, but this did not deter the hackers and still suspicious activity is present. I'm now reluctant to change any more passwords just in case I still have some malware or spyware on my PC.
Can anyone tell me if there is a definitive way to find out if a PC is still infected, even when antivirus scans say its clean? Also is there a fool proof method of getting my PC back to a totally clean state? I'm considering if deleting / formatting all the hard drives in the PC and installing Windows 10 afresh would be a better way to ensure having a clean PC again, which would then make me feel more at ease with changing passwords for all the important websites I have dealings with.
Any thoughts and advice would be greatly appreciated as I'm so afraid of using my PC at the moment, yet it is an integral part of my life.
Many thanks for reading and I look forward to reading your comments.
I thought I'd come here for some advice as I've always found users on here to be extremely helpful, and I'm hoping you can help with my latest woe!
My PC got infected by a Trojan a few days ago, to the point where my Amazon account and a couple of email accounts have been compromised. I went through the motions of running various scans with Avast Antivirus Premium, Malwarebytes, Windows Defender, Spybot S&D to the point where my all the scans say my PC is free of any infections. I've also gone to the trouble of contacting my ISP to take me off a static IP address and give me a dynamic one, in the hope it would deter the hackers accessing my PC. Unfortunately I'm still getting some suspicious behaviour on the two email accounts that were compromised. I did change passwords with the troubled Amazon and email accounts, but this did not deter the hackers and still suspicious activity is present. I'm now reluctant to change any more passwords just in case I still have some malware or spyware on my PC.
Can anyone tell me if there is a definitive way to find out if a PC is still infected, even when antivirus scans say its clean? Also is there a fool proof method of getting my PC back to a totally clean state? I'm considering if deleting / formatting all the hard drives in the PC and installing Windows 10 afresh would be a better way to ensure having a clean PC again, which would then make me feel more at ease with changing passwords for all the important websites I have dealings with.
Any thoughts and advice would be greatly appreciated as I'm so afraid of using my PC at the moment, yet it is an integral part of my life.
Many thanks for reading and I look forward to reading your comments.