Question How to fix my HDD

[fansgirl]

Hello I'm new in this forum so Idon't really know where to put this thread, forgive me if I'm wrong and secondly English is not my first language.

I have Seagate External HDD with size 5 terra, yesterday it working just fine, but today when I turn my PC on it not detected my HDD,

1. I have tried to change my usb port and cable it's still not appearing
2. when I look on disk management that HDD not appearing
3. on device & printer my HDD name appear
4. when I turn OFF my pc with that HDD still plugging it's always stuck on shutting down loading, and when I turn ON it stuck at beginning too, but before this error that stuck part only happen when I turn my PC ON and when I turn OFF it turn OFF normally
5. in device manager if I uninstall that HDD usb driver I can turn OFF and turn ON normally without getting stuck, and when I open disk management some disk is detected but not initialized

1. I can't Initialized because when I choose it error message appear " The request could not be performed beacuse of an I/O device Error"
2. I tried use Easeus partition/data recovery,Minitoolpartition but my HDD not detected in there
3. no drive letter too

I don't know if this connected with my error but before this happen " safely remove hardware & eject media" icon never appear on tray

I don't have Restore Point because I never remember to make it

so is my HDD can be fixed? I really need files in that HDD so if it can be fixed can someone tell me how to fix it without data loss? I don't have any backup because that HDD is my backup.

Sorry if my explanation is bad, I'm not really know about this thing so I really need your guidance

 

[rgd1101]

I don't have any backup because that HDD is my backup.

so get another backup hdd.
make another backup with the original

exact model of this Seagate External HDD ?

 

[fansgirl]

Seagate Backup Plus Portable

I can't, I only have one HDD external with that size, my other HDD only have size 1TB and it's not Seagate

 

[USAFRet]

Seagate Backup Plus Portable

I can't, I only have one HDD external with that size, my other HDD only have size 1TB and it's not Seagate

If your data lived on this ONE drive, that is not a "backup".

A backup is a second/third actual copy, on different physical drives.
To protect against situations exactly like this.

 

[fansgirl]

I tried using GSmartControl this is the result :

smartctl 6.5 2016-05-07 r4318 [i686-w64-mingw32-win7(64)-sp1] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor: Seagate
Product: BUP Portable
Revision: 1707
Compliance: SPC-4
LU is fully provisioned
Logical Unit id: 0x3e41423946505730
Serial number: 00000000NAB9FPW0
Device type: disk
Local Time is: Sun Nov 29 08:40:46 2020 SEAST
device Test Unit Ready [medium or hardware error (serious)]
A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.