Question How to fix packet loss spikes

[Abdullah Samy]

I have random packet loss spikes it is 0% all the time and it randomly spikes to like 80% and even 100%, I contacted my ISP and they said nothing is wrong. I have made ping test and it is stable and the packet loss is 0%. I thought it is servers problem but my friends do not have the same issue even though I have better internet than them. I do not know what to do I have tried many things and I am so tired. I am facing this problem on all games I guess but the one I play the most and it gets me angry is VALORANT, so please if you have any suggestion tell me and thank you.

 

[SkyNetRising]

Are you using wifi?

 

[Abdullah Samy]

Are you using wifi?

no I am using ethernet cable

 

[bill001g]

The ISP will always say nothing is wrong just to close their tickets quickly. You need more proof there is a actual issue with the ISP network. Also if it is very random the ISP will not see it if it does not happen while you are on the phone with them.

Pretty standard testing methods.

First leave a constant ping run to some common ip like 8.8.8.8 in a background window and see if you see issues at the same time the game reports errors.

If you do you go to the second step. Run tracert 8.8.8.8
This will likely show nothing interesting the goal is to get the IP addresses of the routers in the path.

So this time open 3 cmd windows. Run constant ping to hop 1 (your router ip) Hop 2 ( the ISP first router in most cases) and 8.8.8.8. What you hope to see is loss in hop 2 and the final hop but no loss in hop 1. This pretty much proves there is some issue with the cable between your house and the ISP first router.

If you can get a tech that knows more than to read their script they will understand this ping test and maybe spend more time testing from their side. Still if it is very random the ISP will have issues seeing what is causing it. There might be messages in your modem, the ISP can see those too if they choose to spend the time to check.

Note if you find no errors doing tests like this when the game is running it is more likely it is something related to the game or other software rather than a real network issue.

 

[Abdullah Samy]

The ISP will always say nothing is wrong just to close their tickets quickly. You need more proof there is a actual issue with the ISP network. Also if it is very random the ISP will not see it if it does not happen while you are on the phone with them.

Pretty standard testing methods.

First leave a constant ping run to some common ip like 8.8.8.8 in a background window and see if you see issues at the same time the game reports errors.

If you do you go to the second step. Run tracert 8.8.8.8
This will likely show nothing interesting the goal is to get the IP addresses of the routers in the path.

So this time open 3 cmd windows. Run constant ping to hop 1 (your router ip) Hop 2 ( the ISP first router in most cases) and 8.8.8.8. What you hope to see is loss in hop 2 and the final hop but no loss in hop 1. This pretty much proves there is some issue with the cable between your house and the ISP first router.

If you can get a tech that knows more than to read their script they will understand this ping test and maybe spend more time testing from their side. Still if it is very random the ISP will have issues seeing what is causing it. There might be messages in your modem, the ISP can see those too if they choose to spend the time to check.

Note if you find no errors doing tests like this when the game is running it is more likely it is something related to the game or other software rather than a real network issue.

Thank you for your insight I will test and see.

 

[Abdullah Samy]

The ISP will always say nothing is wrong just to close their tickets quickly. You need more proof there is a actual issue with the ISP network. Also if it is very random the ISP will not see it if it does not happen while you are on the phone with them.

Pretty standard testing methods.

First leave a constant ping run to some common ip like 8.8.8.8 in a background window and see if you see issues at the same time the game reports errors.

If you do you go to the second step. Run tracert 8.8.8.8
This will likely show nothing interesting the goal is to get the IP addresses of the routers in the path.

So this time open 3 cmd windows. Run constant ping to hop 1 (your router ip) Hop 2 ( the ISP first router in most cases) and 8.8.8.8. What you hope to see is loss in hop 2 and the final hop but no loss in hop 1. This pretty much proves there is some issue with the cable between your house and the ISP first router.

If you can get a tech that knows more than to read their script they will understand this ping test and maybe spend more time testing from their side. Still if it is very random the ISP will have issues seeing what is causing it. There might be messages in your modem, the ISP can see those too if they choose to spend the time to check.

Note if you find no errors doing tests like this when the game is running it is more likely it is something related to the game or other software rather than a real network issue.

<1 ms <1 ms <1 ms 192.168.1.1
7 ms 13 ms 12 ms host-41.37.160.1.tedata.net [41.37.160.1]
12 ms 8 ms 9 ms 10.36.26.81
7 ms 12 ms 11 ms 10.37.93.34
14 ms 11 ms 9 ms 10.29.0.150
13 ms 7 ms 23 ms 60-60-60-43.rev.home.ne.jp [60.60.60.43]
40 ms 40 ms 42 ms 72.14.196.84
41 ms 42 ms 46 ms 108.170.227.143
41 ms 40 ms 41 ms 172.253.67.157
40 ms 40 ms 44 ms dns.google [8.8.8.8]

I am sorry can you tell me which ones of these I should test on and which ones are the router IP address and the ISP first router IP address.

 

[nigelivey]

<1 ms <1 ms <1 ms 192.168.1.1
7 ms 13 ms 12 ms host-41.37.160.1.tedata.net [41.37.160.1]
12 ms 8 ms 9 ms 10.36.26.81
7 ms 12 ms 11 ms 10.37.93.34
14 ms 11 ms 9 ms 10.29.0.150
13 ms 7 ms 23 ms 60-60-60-43.rev.home.ne.jp [60.60.60.43]
40 ms 40 ms 42 ms 72.14.196.84
41 ms 42 ms 46 ms 108.170.227.143
41 ms 40 ms 41 ms 172.253.67.157
40 ms 40 ms 44 ms dns.google [8.8.8.8]

I am sorry can you tell me which ones of these I should test on and which ones are the router IP address and the ISP first router IP address.

192.168.1.1 is your router
41.37.160.1 is your ISP

 

[Abdullah Samy]

192.168.1.1 is your router
41.37.160.1 is your ISP

alright thank you so much.