I am an existing customer, 2 lines (1 Galaxy S6, 1 Iphone 6), on a 10gb plan that is enough for us. We pay about $115. We NEED to upgrade our phones (one is broken). Neither phone is worth anything for trade in.
However, when I talked to the generic chat at Verizon, the only "deal" they would offer me was $350 off the MSRP on an Iphone, IF I switched to an Unlimited plan that costs $60 more a month. Not a deal at all. $720 more per year is ludicrous.
They seem to have great deals if you're a new customer, but existing customer don't seem to have any options available? Anyone have suggestions on how to get them to make deals? Do they have a special customer retention contact? I'm not going to pay $60 a month more and a premium on new phones.
However, when I talked to the generic chat at Verizon, the only "deal" they would offer me was $350 off the MSRP on an Iphone, IF I switched to an Unlimited plan that costs $60 more a month. Not a deal at all. $720 more per year is ludicrous.
They seem to have great deals if you're a new customer, but existing customer don't seem to have any options available? Anyone have suggestions on how to get them to make deals? Do they have a special customer retention contact? I'm not going to pay $60 a month more and a premium on new phones.