Question How to prevent the laptop screen going black after closing the lid ?

[thosecars82]

I want to connect UltraViewer to my laptop when it's lid is closed, but UltraViewer displays just a black screen when the lid is closed.

The configuration of the laptop for the setting "When I close the lid:" is set to do nothing on both battery and plugged in, as shown in this screenshot:

https://imgur.com/zgGLh2D

View: https://imgur.com/zgGLh2D


Do you know how to fix this issue?
Thanks

 

[helpstar]

might be a hardware switch in the laptop
click on the admin link: change settings that are currently unavailable, maybe there is an option

try energy options with the tool the laptop came with

or try teamviewer or similar if it´s there too

 

[onespeedbiker]

Try setting the screen to extend mode when you close the lid, use Windows key + P and select the Second screen only option.