How to turn off hp printer replace ink cartridge?

Status
Not open for further replies.
Sorry , ??? Correction:
if you get replace ink on hp printers , it is suppoed to be empty ..... not is empty


Hp estimates the amount of ink used , just open a cassette and you find it 3/4 full.... as well it occurs
after a few weeks all the ink gets empty without printing .....


Getting the message is marketing .....
other instances (year change
odd printer ......
Bad printer programming .......


all this leads to the message .....
 
Hi there,

HP designs “low on ink” alerts just to indicate that the ink supply is running low in the first instant like a ‘low on fuel’ car gauge. It’s a signal to customers that it might be worth having a replacement cartridge handy to replace it when the ink does run out. You can just ignore it in the first instance as HP Photosmart printers using either HP 364 or HP 178 ink cartridges continue to print after a “low on ink” alert appears. You should be able to continue printing until you choose to replace the cartridge or when print quality becomes unacceptable. It’s sometimes worth having a back up though, in case you run out of ink at just the wrong moment. If you have any further queries, please let me know the make and model of your printer and I’d be happy to check this for you.

Charlotte
 
CHarlotte


thanks for your reply , but this is pure theory
in practice there is BAD IMPLEMENTATION involved

THe user is heavily annoyed:

A) Confirm for every page - print on computer AND printer that you still want to print the page , if a low is detected on any of the collors ...... this is not allowing you happy.....

B) As it involves Black you are dead in any case 1 warning = dead
C)I opened an INK pot it is still FULL with the warning
D) there is no link between the level of the ink and the warning
No cable .... all is just a computer estimation.... based on time and nr of pages this has nothing to do with a warning ..... NOT USING INK makes the INK go EMPTY ??????? this is crazy ......
together with the marketing tools to automaticaly buy new stuff this is even malpractice ....
E) the only effect of the chip is to block the usage rappidly ...... so bypass the chip !!!!!!
 
Thanks for your comments. I can understand the frustration so I’ve tried to provide some explanations below in answer to your points (apologies – a bit wordy). These points relate to those using HP Photosmarts:

1. The level alerts and indicators have been designed such that users receive a “low on ink” message before experiencing poor print quality due to the printer running low on ink. The design intent, combined with usage of the printer, can result in a situation where it may be perceived by the customer that the “low on ink” message appears early.

2. Some inkjet printer users print a few pages at a time, and hours, and sometimes days, pass between print jobs. With this kind of start/stop printing, inkjet printers use some ink to keep print nozzles clear and ink flowing smoothly. This is critical to maintain printer health and ensure print quality. However, it can cause cartridge yields to be lower than if the user printed continuously. Conversely, if the user prints continuously, some ink that would have been used for maintenance in start/stop printing may not need to be used to maintain printer health.

3. Because HP wants the vast majority of users to receive a “low on ink” message before they experience unsatisfactory print quality, the trigger point of the “low on ink” message is set to factor in a range of printing behaviours which include the behaviours discussed above that affect page yield and also influence the timing of the low on ink message. Tthe amount of ink left in the cartridge at that point will vary based on cartridge variation, usage and a host of other factors.

4. HP provides a black ink only mode (accessible through the print driver) that allows greyscale printing using the black ink cartridge only. On HP Photosmart printers using HP HP 364 and HP 178 ink cartridges, if you’re out of colour ink you can use this setting to print documents with good greyscale print quality if they have sufficient black ink.

Best,
Charlotte4HP
 
Charlotte,

I was not impressed by these statements, when I had a lot of problems (MULTPLE days)
caused by bad programming , undebugged printer software ... mishandling the user to push buttons on the printer and on the computer (both machines are not together (it is a netwerk printer...)
it's about the INK
its about the scanner
its about the user interface
its about the delivered software
its about NEVER GETTING it to work properly
not worty of 2000 -2020 design

positive the machine eyes nice ... for what its worth

I previously had experience with HP abandoning support (not support but writen refusal to addapt to firmware to make the product even work..... in standard environment...
(real support stoppes as the product is placed on the market, there is no more a team to make the changes, ssorry you buyed the product .... (DAT tape units)


With this experience I TROW OUT ALL HP products , in advise ,usage and buying considerations
(personal and professional)
THe resulting unworkable bad quality forces me to react in this way


HP NEVER AGAIN

Sorry this is not personal to you .
 
I have to say that my own confidence in HP as a company is wearing thin.

This is a company originally spun off from the legendary Fairchild Corp that pioneered many modern technologies. HP originally made beautiful scopes and instruments and in the 1980s even made some pretty good mono inkjet printers.

But now ?

The trouble started back in the 1990's with a whole generation of printers with faulty paper handling caused by bad design -- a computer dealer friend had at least a dozen of one series sitting in his basement ready to be scrapped.

Most recently I have found in the space of a few months two dumped 2600n colour laser printers, a model which was only introduced 5 years ago and cost around £225 (say $350).

The first had paper handling problems, the latest just seems to have been dumped because one of the refills was empty -- given that each rather small refill costs between £30 and £40 in the UK (up to $60) and a whole set isn't far off the price of a new printer I'm not all that tempted to try and get this printer running.

This is a company which needs to wake up -- it doesn't seem to lead in any of the product areas it covers and quality looks like it's a serious problem.
 
Hi fihart,

Sorry to hear you have a negative view of HP at the moment, but as you’ve pointed out, HP’s been in the printer business for 25 years and over that history there have been great times and perhaps not such great times. I think it’s the same for all tech manufacturers - there are many internal and external factors in the tech industry that affect output, quality and performance. In HP’s defence, I do think the company is very much ‘awake’ at the moment with the release of new, exciting and acclaimed print technologies such as the Photosmart Touchsmart range announced last summer. 25 years of innovation means that in HP printers give you more standard premium features per pound compared to other products on the market and this is backed up by the fact that in 2009 HP’s printers won 45 awards, HP printers won ‘Best Printer’ in roundups from trusted reviewers like CNET, Computer Shopper and Which? the UK’s independent consumer association. Also, ComputerActive voted Photosmart one of the top tech products for 2009.

Charlotte4HP UK
 
I've used a lot of different brand printers. I'm not prejudiced against any printer brand. In the past 3 years, I've had a Cannon, Epson, and an HP. The HP died (fatal hardware error) right around a year old. The Cannon didn't print very good quality, and guzzled ink (maintenance didn't help). So that's sitting in the basement. I've got an Epson right now, and couldn't be happier with it. It's nothing fancy, but it works. As an average printer user, that's all most would ask for.
http://www.epson.com/cgi-bin/Store/consumer/consDetail.jsp?oid=63083741
 
Charlotte, here's how HP could do other users a service: enable us to disable the ink level reminder feature within the software. Some of us would rather just let the ink go until it runs out and change it then, and we find the popup window that never goes away highly irritating. This will mean that I, like others here, will be very reluctant to ever again buy from HP, despite owning an HP PC and having owned an HP printer for many years.
 
Those suppliers of ink cartridges should know that their access to a free market enterprise, their product is in serious jeopardy. As a user who prefers other suppliers of ink cartridges, I find that, those other companies in the recycled ink cartridge supply business are experiencing profit loses due to the anti-competitive strategies of ink suppliers like Hewlett Packard (HP). Because customers who use “other” ink cartridges in HP printers, they will find that there ink cartridge is “not compatible” as described below.
=
HP is at it again! HP is again setting up a policy of shutting down, at a predetermined time, to limit a consumers use of their HP printer. For my HP OfficeJet 5600 All-In-Series, I purchased from Kroger Food store a refill on 2/23/2010. As indicated it replaces the HP 27 Cartridge. Cartridge City brand. It is now April 17, 2010, and my printer has shut down from further use. With my previous HP printer, after a predetermined period the HP printer displayed a message informing me that my ink was low, and then shut down my printer from further use. Because of HP greed, this same procedure is being used, but with a different message. Now, after using my cartridge for 54 days HP came up with a different message, “printer cartridge not compatible…“, ending further use of my printer. HP now avoids using the word ink. Although ink is low but copies still at quality level, this was no reason for low ink to stop the printer from working, after pressing O.K. on the control panel.
=
To prove my point, I just replaced my cartridge with the same exact store bought Cartridge City brand #27. Now the printer works again. If the cartridge #27 is the same, but is not compatible, why then does my printer now print? This is the same trick they pulled with the low ink message.
=
The HP OfficeJet 5600 All-In-Series user guide describes the extent of the limited warranty. Hewlett-Packard (HP) warrants to the end-user customer that the HP warranty does not cover (3) “any other problems, including those that arise as a result of….
b. “…or supplies not provided or supported by HP”
c. “..operation outside of the products specification”
d. “….unauthorized modification or misuse.”
(9) tells me HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
=
The preceding warranty gives HP the right to shut down my printer and infringe on my right to the free use and choice in my preference of using a remanufactured cartridge. To close down Cartridge City 100% satisfaction guarantee of their product, and to discourage and destroy competition. What gives HP the right, after 54 days of cartridge use, to then tell me my “printer cartridge not compatible…” It’s not a low ink issue? You see it’s not the cartridge, but it is, continues, and will always be,… the INK! You saw what the warranty does not cover. But shutting down my computer, because the use of outside sources of remanufactured cartridges, are ink supplies “..not provided or supported by HP.”
=
What is being said is, all other sources of recycled ink cartridges are not of HP standards, and will not allow their printers to operate, or give the consumer the free choice, to decide the ink quality choices in the use by a purchaser of an HP printer. In a 6/22/2006 Chicago Tribune article, “HP warns, Walgreens, Office Max on ink sales.” HP senior vice-president Pradeep Jotwani Stated, “They are using an ink that has specific chemicals or certain chemicals at certain levels that violate our formula for ink.” In other words, the world should run on only ink formulated on HP principals of what ink should be. That warning was to suppress, monopolize, or attempt to monopolize, and control the use of ink. To avoid the anti-trust issue, after a printer programmed predetermined time, you’ll receive a message, in order to shut down your printer, “printer cartridge not compatible…”
=
From the HP cartridge informational inserts, “HP recycling program. HP offers an increasing number of product return and recycling programs in many countries/regions, as well as partnering with some of the largest electronic recycling centers throughout the world. HP also conserves resources by refurbishing and reselling some of it’s most popular products. It also states, “HP limited warranty… warranty does not cover empty or refilled products, or products that have been misused or tampered with.”
=
O.K., I understand that. HP does not cover refilled products. So that I also understand, the warranty is on the HP ink cartridge, as noted by the warranty date. I can understand a cartridge being defective. But I don’t understand the refilled statement? If I purchased, or refilled an HP cartridge, I understand there is no warranty. But again why, after using my refilled remanufactured cartridge, under what specific technical conditions has HP determined after 54 days my printer cartridge not compatible?
=
Previously, I received a HP Newsgram. They were telling me how I should only use HP ink cartridges. “With a 98% reliability rate, you’ll enjoy a hassle-free, worry-free, experience you won’t get from refurbished or refilled ink cartridges.” In other words, suggesting to me, and others, refurbished or refilled cartridges being available, can be used on HP printers. This of course is not entirely true, and intended only to fool the unsuspecting, and naïve, from finding out the HP printers will become inoperative after a predetermined use, even when ink supply and copy quality is not the issue.
=
 
Hi Southwell,

I’ve had a look on my Photosmart to see if I can disable the low on ink message. If you hit the OK button each time it turns it off each time it comes on but I can’t figure out how to turn it off permanently. What model do you have? Each model has different settings so once I know, I’ll speak to our tech guys to see if they have any ideas.
 

I have an HP 6000. I have the back-up, which I will put in when the printed pages are gray, so how can I disable the warning I get every single time I turn on the computer? Minimize clicks and annoyances to keep customers.
 
HPs claims to be for Users benefits are lies! :non:

* on catridges that are disposable, the low ink, stopping your from printing is unecessary, being the catridge is disposable, it would not matter if the head was damaged buy pushing air.

*US law prohibits printer manufacturers from voiding warranty for using generic catridges or refills. HP gets around this by refusing tech support; but even more insidious, read your warranty (AIO 6200) and you will see that the warranty ends not only within a time period, but as soon as either of the catridges are empty and replaced (oem or or not)

So if they were told they were violating the law, they can simply state, 'that if the user were using a replacement or refill, that automatically implies the warranty had expired.'

*their sensing technology has gotten good enough to detect re-furrbished and just block it (via a catrifdge problem workstop).

The sleeziness of this company extends out in to their other products too. I have been working on systems since 1986, and HP is my most hated .... They should not only be class action sued, but should have their products banned until they are willing to make fair market products the match the spirit of the law -- even then I wouldn't buy from them!

Clearline
PS I did get thru to there top american guy, who more or less told me 'Tough S...' 😱
 
It has to be said that companies who try to use their customers as cash cows in the computer business are very shortsighted.

The lifespan of the products HP sells is very short these days. It only takes a competitor to publicly adopt more enlightened policies towards customers for HP to lose much of its customer base in one replacement cycle.

The more I hear about HP the less I like it.

All this nonsense with self destructing refills -- and now complaints like that the generic mini-PCI slot in their laptops is virtually useless because the BIOS only recognises HP branded add-ins.
 
Today I'm online searching for a way to bypass the replace ink message and found this post. I'm so sick of HP taking away my right to decide when the print quality requires me to replace the ink. The last page printed has beautiful ink quality. And now it won't print at all. Come on.

I took out all the cartridges and shook them a little and then I was able to get out a few more pages before it shut me down again.

HP - Get with the program. Consumers are your king. Don't take away our rights to use your products how we best see fit. You keep doing this kind of stuff and I'll make sure my next printer isn't HP.

My model is the All-In-One HP Officejet Pro 8500. Any ideas if there is a backhanded way to bypass this lockdown on my machine?

Angie

 
I've been searching for a way to turn off those irritating low ink messages for my HP F2400 but no such luck 🙁
Seriously wishing I'd bought a different product on this point alone - it's ruining my media computer! I don't want to have to exit the bloody alert message everytime I want to watch TV.
Very pissed off.
 
Hi, my printer was saying that my cyan cartridge was low so I went out and bought a new cartridge and replaced it. To my surprise it is still saying the same thing. I have turned off the printer and computer and restarted, but it hasn't stopped. Please help.
 
Have you received word on how to disable this message? I also have an 8500 HP Danny


Today I'm online searching for a way to bypass the replace ink message and found this post. I'm so sick of HP taking away my right to decide when the print quality requires me to replace the ink. The last page printed has beautiful ink quality. And now it won't print at all. Come on.

I took out all the cartridges and shook them a little and then I was able to get out a few more pages before it shut me down again.

HP - Get with the program. Consumers are your king. Don't take away our rights to use your products how we best see fit. You keep doing this kind of stuff and I'll make sure my next printer isn't HP.

My model is the All-In-One HP Officejet Pro 8500. Any ideas if there is a backhanded way to bypass this lockdown on my machine?

Angie
 
from my post on the HP Forum:

I also found these Warnings to be very annoying as they would remind you too often and then would say, in effect, "but we don't know how low." That's why I'm on this thread. I have a Premium Fax ePrint (C410a) on a wireless home network.

I checked the settings and found that, on a Mac, there are a lot of settings in a lot of different places, including a box to turn off these Warnings or, if you leave them on, adjust how long they are displayed. I can't imagine that these would be available for a Mac and not a PC so you Windows guys should see if you can find an equivalent.

Follow this path on a Mac:

Open HP Utility>Click on Applications and the HP Applications Manager will open>Double Click on HP Message Center>Click on "HP Message Center" next to the Apple in the upper left corner of the screen>Scroll down to Preferences

I tried to post a screen shot but the best I was able to do is put in a link to the other post:
2

 
Status
Not open for further replies.