@Brainstorms,
Must say I'm pleasantly surprised by your reply. Usually I get flamed by Linux users for my point of view. I appreciate your open mind about how things can improve, for both Windows and Linux. I don't believe the perfect OS has been invented, and probably never will.
I'm certainly not MS's biggest fan. But MS is what it is and all we, as system builders, can do is adjust to resources as they become available.
In their defense, I understand completely why MS doesn't implement anti-virus on their systems. Just look at what the EU did about Windows Media Player, and now IE. Surely they'd get sued over putting someone else's AV software on their OS, and obviously anti-malware is not their cup of tea (Defender is about worthless). I don't understand all the lawsuits as IMO they just slow innovation. Its not like users couldn't still put the media player and browser of their choice on the OS, but because the lawsuits exist and will continue MS will probably put out more basic OS's rather than go the way you and I both wish they would (more of a complete solution).
I'm actually very disappointed that I couldn't get Ubuntu to work on my system. I was really looking forward to having a good play with it, seeing how far its come, what I can do and what I can't, and testing the security for my own uses. My first attempt was to put it on the RAID 0 array as a tri-boot along with XP Pro and Win 7 Enterprise 64-bit. But my 2nd attempt (with my son) was to put it on a separate HDD. I did have the RAID array connected while installing Ubuntu to the separate drive, hoping I'd still have a tri-boot setup. For whatever reasons, it destroyed the boot manager of Windows and would only boot if I set it as the boot drive in BIOS. I'm sure if I fight with this for a while I can figure out how to get it working. I do have plenty of other systems without RAID to test on too, but hoped it was ready to be thrown into the fire (my system is pretty much as complicated as most home systems are likely to be).
In both cases, I went to the "Computer" window and didnt' see the RAID data drive at all. As I understand it, that's where I was supposed to mount the data partition? For whatever reason, it wasn't there. I even flagged the partitions as Linux/RAID to see if that would help, but no go.
Anyway, I'll probably have another go at it later as time permits as I can't stand it when technology kicks my butt.
As far as anti-malware, I totally agree that most system builders don't provide the necessary software and elementary training on how to use them. They also sold huge numbers of laptops with Vista and 512mb and 1GB of memory. All of these practices gave all system builders a bad name. We refer to these poor practices on our website, but often find that the damage is already done to our image.
I found out what little I know about anti-malware from google, lists of top tens, etc.. Then I began testing... everything. Over the years I've found a few good and affordable options that we've stuck with. All of these programs have strengths and weaknesses, so you have to pick your poison to some extent. I won't list products that I don't like for whatever reason, as they may be sufficient for some people's uses, but here's a brief summary of our weapons of choice:
AVG: Has free and paid versions. Considering price, ease of use, effectiveness, and customer support, simply the best we've ever used. We've been AVG resellers for many years. Some versions are better than others, and as with any free version, you get what you pay for (no scheduling support or customer service). I wasn't very happy with version 8, but from what I've seen on the 9 Beta they've made serious steps in the right direction again. Runs very well in the backround without effecting the system, updates are the fastest in the industry, and mostly problem free.
Comodo: The interface seems kind of childish to me and they incorporate many tools that I'd never use, but their IP protection and AV just work. The price is very affordable.
Nod32: Free and paid versions. Conflicts with some software, but just works.
SuperAntiSpyware: Free and paid versions. A few years ago was the best anti-spyware tool available, and still pretty darned good. Be careful as there are malware copy-cats. Very good price for paid version and decent support. No false positives that I've seen.
Malwarebytes: Free and paid versions. No active protection or scheduling with free version. Some problems on Pro version automatically updating. But simply the best I've used for identifying and eliminating malware. The price is very good for what it does. No false positives that I've seen.
CounterSpy/Vipre: Doesn't play well with other AV software. Can lag even the best machines during scans. Does the job and has very few false positives. Customer support is excellent.
Its also worth mentioning that most people don't understand the difference between anti-virus and anti-spyware protection. Both are anti-malware, but very few programs do it all well. I recommend a single AV product and a couple different anti-spyware products all be run on the same system, but setting these up can demand some research (as with CounterSpy/Vipre not playing well with other anti-malware installed; it can be done but the active protection must be disabled). IMO, the best option is a security suite similar to AVG's (both anti-virus and anti-spyware, firewall, and anti-spam, etc.) along with 2 separate anti-malware programs of your choice. Every product has different definitions and reaction time to new threats, so you'll find that some things identify what others don't regularly. Anyway, enough rambling about malware.
We're not Dell or Gateway. We're a family owned and operated custom business. It took a while for us to get started as advertising is expensive. For the last 5 years we've done no paid advertising at all, we rely upon word of mouth advertising. Most of our current customers are now repeat customers upgrading their 7-9 year old systems. The remainder is family and friends of existing customers, and that's really all we want anymore. So yes, I strongly believe that treating your customers right pays dividends in the end, and keeps repairs to a minimum. We'd much rather be building systems.
Anyway, best to you and yours and I hope your father-in-law enjoys his cumputing experience as much as my father-in-law seems to be enjoying his.