Hi.
Bought an USFF HP 260 G1 DM - a basic Celeron-powered PC - and gave it a fresh Win10 install. All went smoothly and I went on to carry out all the required updates via Windows 'update' in Settings. I then signed up to HP's own support service and downloaed its diagnostic tool. It came up with a list of further required updates for my machine including BIOS (the existing BIOS was from around the PC's build date, 2015 or '16 - it had a new one dated 2018 or '19. )
This was supposedly an automatic process so I clicked on it to download the BIOS.exe and proceed - it all appeared to go as planned and I just sat back and watched as it went through its business, until it finally said 'restarting'. It shut down, but did not restart.
It was left with the power light on the PC illuminated, but at what I think is a lower level as if it were asleep, but it wouldn't respond to mouse or key presses. This was late last night so I left it like this overnight in case it needed time... This morning, with things unchanged and the PC not waking up with a mouse click or keyboard press, I had no option but to press the power button; the HDD light gave a brief flash and the following appeared an the otherwise black screen:
Nothing happens when I click t'mouse or jab at the F keys.
Could someone guide me on what steps to take next, please?
Thanks
Bought an USFF HP 260 G1 DM - a basic Celeron-powered PC - and gave it a fresh Win10 install. All went smoothly and I went on to carry out all the required updates via Windows 'update' in Settings. I then signed up to HP's own support service and downloaed its diagnostic tool. It came up with a list of further required updates for my machine including BIOS (the existing BIOS was from around the PC's build date, 2015 or '16 - it had a new one dated 2018 or '19. )
This was supposedly an automatic process so I clicked on it to download the BIOS.exe and proceed - it all appeared to go as planned and I just sat back and watched as it went through its business, until it finally said 'restarting'. It shut down, but did not restart.
It was left with the power light on the PC illuminated, but at what I think is a lower level as if it were asleep, but it wouldn't respond to mouse or key presses. This was late last night so I left it like this overnight in case it needed time... This morning, with things unchanged and the PC not waking up with a mouse click or keyboard press, I had no option but to press the power button; the HDD light gave a brief flash and the following appeared an the otherwise black screen:
>Checking Media Presence......
> Media Present......
>Start PXE over IPv6.
Nothing happens when I click t'mouse or jab at the F keys.
Could someone guide me on what steps to take next, please?
Thanks