HP 845c Inket replaced color cartridge, and does not funct..

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Archived from groups: comp.periphs.printers (More info?)

My gf just replaced color cartridge, and now the bloody thing prints only
one color- magenta. Prints black okay, but this is quite frustrating as
there is no info at the HP site (AFAI am able find) that addresses this
specific problem.

I am downloading driver update as a type (dial-up /yawn/), but I'm not
confident this will do any good.

When printing a test page, etc. it functions normally excepting that the
*new* *expensive* color cartridge isn't doing it's job. The diagnostic at
the HP site isn't designed to address this particluar kind of problem (I
mean /I knew/ it was plugged in, as well as the USB cable was too, c'mon,
I'm not stoopid ;^)

Hints suggestions etc. hereby solicited.
 
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"Marschpa" <schnuckie48UNDERWEAR@pacbell.net> wrote in message
news:2r6dn2F16ge3dU1@uni-berlin.de...
> My gf just replaced color cartridge, and now the bloody thing prints only
> one color- magenta. Prints black okay, but this is quite frustrating as
> there is no info at the HP site (AFAI am able find) that addresses this
> specific problem.

Most likely the color cartridge is beyond its shelf life. Check the warranty
date of the cartridge as shown at:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bua02014.
If the cartridge is still in warranty contact your dealer or HP for a
replacement.

If the cartridge is beyond the warranty replace the cartridge with a fresh
cartridge. When buying new cartridges look for the "install by" date on the
package. I would look for a cartridge that has at least six months remaining
before the "install by" date, which would have one year or remaining warranty.

When storing cartridges for extended periods keep them in a cool place and keep
them upright as they would hand on a dealer's display.

Regards,
Bob Headrick
 
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Bob Headrick wrote:
> "Marschpa" <schnuckie48UNDERWEAR@pacbell.net> wrote in message
> news:2r6dn2F16ge3dU1@uni-berlin.de...
>
>>My gf just replaced color cartridge, and now the bloody thing prints only
>>one color- magenta. Prints black okay, but this is quite frustrating as
>>there is no info at the HP site (AFAI am able find) that addresses this
>>specific problem.
>
>
> Most likely the color cartridge is beyond its shelf life. Check the warranty
> date of the cartridge as shown at:

> http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bua02014.

> If the cartridge is still in warranty contact your dealer or HP for a
> replacement.
>
> If the cartridge is beyond the warranty replace the cartridge with a fresh
> cartridge. When buying new cartridges look for the "install by" date on the
> package. I would look for a cartridge that has at least six months remaining
> before the "install by" date, which would have one year or remaining warranty.
>
> When storing cartridges for extended periods keep them in a cool place and keep
> them upright as they would hand on a dealer's display.
>
> Regards,
> Bob Headrick

Which begs the next question- is there some way to 'revive' them?

Someone who buys an ink cartridge ahead (say, when they purchased the
printer two years previous) is doing themselves a disservice,
considering the cost.

-C
 
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"Craigers" <o1o1o1o1@pacbell.ten> wrote in message
news:414E67DD.4040202@pacbell.ten...

> Which begs the next question- is there some way to 'revive' them?
>
> Someone who buys an ink cartridge ahead (say, when they purchased the printer
> two years previous) is doing themselves a disservice, considering the cost.

It is not a good idea to buy a cartridge a couple of years ahead, but if you
have a cartridge that is very old and has cyan or yellow missing you can try a
few different things. Basically an air bubble has formed in the printhead and
ink no longer is flowing. You may be able to apply gentle (like with a turkey
baster, not an air compressor) air pressure to the vent holes on the back of
the cartridge. Do this over a sink (maybe with some newspaper in it). Be ready
to wipe the nozzles with a damp lint free to avoid mixing the colors. Another
option I have heard in the newsgroup (but never tried) is to put the cartridge
in a plastic bag with a tissue pressed against the nozzles, then put the whole
works in an old sock with the nozzles facing the toe. Now go outside and swing
this above your head very quickly. This will force ink to displace the air
trapped in the printhead. I have also seen suggestions to stand the cartridge
in a saucer of water for a few minutes, with the printhead submerged 1/2" or
so.

I would probably try things in the order shown. The water trick (*do not* use
an ammonia solution) should be the last resort as it may cause some electrical
issues in the printhead.

Regards,
Bob Headrick, not speaking for my employer HP
Bob Headrick