HP BULLIES CUSTOMER

[lhgpoobaa]

olay!

<b>Due to Customer Complaints, this sig has been witdrawn from public use. Thankyou. :lol: </b>

 

[flamethrower205]

I know what u mean. A few months ago I called up HP asking if they had any other driver for a 712C Printer for XP, other than what it used, cause it was making it print wierd. The guy said quote "This model is discontinued, and although your warranty isn't up, HP has no intentions of helping" WTF!! U know what u gotta do if someone starts acting fresh w/ u? U start yelling at them, and scare the [-peep-] out of them, till they listen. Sh!t man, u can't take abuse from some douche bag tech support/customer care idiot! Whenever I call up a company now, and they piss me off, I scare the other person on teh line AND GET IT RESOLVED IMMEDIATLY! IMO, HP shouldn't even be in business to tell u the truth.

What if you had admin rights to life?

 

[halfpiint]

UPDATE: received the new printer/scanner/fax from HP and would like to thank tomshardware's for the opportunity to address this issue publicly. Shows the strength of this "forum"

 

[FrizzleFried]

I build my own systems with parts from LOCAL dealers. Very rarely will I use a WEB based dealer unless I can not locate the product locally. By sticking with LOCAL dealers (mom n pop shops, screw GATEWAY, DELL, and the rest of those crapboxes), if you have a problem, you can go there PHYSICALLY and deal with it. I am 6'4" and 300 lbs...it is not very often that people tell me stuff I DON'T wanna hear. There was one time that a local dealer (who will remain nameless) screwed me on a motherboard...and demanded 15% restocking fee when I returned the motherboard because it did not do what it was supposed to (the FSB was extremely unstable at 133mhz, but ok at 100mhz), and when they would not relent on the 15%, I agreed...payed the 15% and then camped out the next two days in front of their store with a sign explaining I got screwed by them. After being threatened legally on the first day, then having the police called on me (of which I was supported by the police, as long as I did not go on their property), and then finally they threatened PHYSICAL harm to me (of which I called the police and filed a report), the 2nd day, when I showed up (they were surprised at my tenacity) they finally came out with my $16 and change and I went away.

CONSUMERS UNITE! DON'T LET ANYONE PUSH YOU AROUND!

FrizzleFried
www.trackedaggression.com

 

[halfpiint]

hehe, bet they'll think twice before charging the next customer the 15% restocking charge.
okay, here's a challenge for ya: what would you do if you bought a DELL {I know you wouldn't, but let's pretend] paid for a "NEW" computer but got a "REFURBISHED" computer instead. on top of which the BIOS EVENT LOG shows they knew something was wrong with this unit before they mailed it out.
What would you do?
This should be interesting

 

[Toejam31]

There are people who have had some luck getting the Canon BJC-5000 printer working under WinXP using this Win2K driver:

<A HREF="http://12.129.248.84/techsupport.php?p=bjc5000&q=download" target="_new">BJC-5000 Series BJ Driver version 2.20 for Windows 2000</A>

<A HREF="http://www.bunchoffun.com/html/canon_bjc-5000_xp_driver.html" target="_new">Canon BJC-5000 Bubble Jet Printer Windows XP Driver Page</A>

Toejam31

<font color=red>First Rig:</font color=red> <A HREF="http://www.anandtech.com/mysystemrig.html?rigid=17935" target="_new"><font color=green>Toejam31's Devastating Dalek Destroyer</font color=green></A>
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________________________________________

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[halfpiint]

thx Toejam31,. I"ll be sure to check into this, In fact, I'm going to need to buy a replacement.

The "new" replacement HP sent sadly is worst then my original problem. I don't mind the case being a little out of line and the top not snapping shut, but, I depend on my fax machine and I can't even fax a legible fax.

To make matters worst, they charged my VISA {close to $1,000} DOUBLE the cost of the "All-In_ONE_machine" when I didn't return the old machine.
Had they read their records they would have noticed I'd ALREADY CALLED IN requesting replacement packaging. Guess they enjoy fighting. What a waste of energy.
I was hoping for a WIN-WIN resolution.

 

[Starwind]

heh, i work in the public sector.. I am going to put my two cents in and tell them not to order HP products, but others with better support... We depend on paper work and any screw up will cost us dearly.

I know gateway doesn't do anything uless its 100 percent broken. If your computer isn't on fire, then it ain't broken.. If it crashes a lot, then its your fault. heh.

We all learned that when buying components to get a replacement by your seller to get a new one, with the manfacturer, they send a refurb... but a PC company that sends a refurb when you bought a new PC.. thats hitting below the belt.. geeze..

Has people heard about the man who was arrested because he threw his Gateway machine through a gateway shop window? Heh, I thought it was funny. The guy sent in his PC for repairs for 6 times and it was still broken...

A 5 foot work fan, plastic sheeting for the funnel, some tubing, and duct tape is all you need for a cooling system.

 

[halfpiint]

I need to add: HP HAS RESPONDED TO THIS POST AT TOMSHARDWARE.COM WITH A RENEWED SENSE OF PROFESSIONALISM and RESPECT FOR THE CUSTOMER.

I'm sorry it took this much effort to get any company to stop the abuse, but there are other companies, i.e. DELL COMPUTER who feel they are above reproach and maybe they're right. Time will tell.

But, HEWLETT PACKARD HAS SHOWN ME THEY ARE WILLING TO WORK WITH A CUSTOMER. I would buy another HP product. I consider that a win-win. I hope consumers realize they have alternatives when dealing with an arrogant corporation. They don't have to feel like victims.

This post has shown me the strength of tomshardware's forum. Thank you Tom.

 

[halfpiint]

people heard about the man who was arrested because he threw his Gateway machine through a gateway shop window? Heh, I thought it was funny. The guy sent in his PC for repairs for 6 times and it was still broken...

I totally understand how he feels Everyone has a limit! :lol:

 

[Starwind]

Well, I know for a lot of our stuff (copy machines and other large devices), it is handled through a middleman (for maintiance repairs and what not). I think we buy computers and hardware straight froma company and rely on the manufacturer. I am not to the admin levels yet, but I wouldn't want to go through the media (THW and BBU) that you went though to get a response from them, when the other company will act on it and come to a solution within a day.

I do not trust companies until they have years of reliable Customer Service or at least a good track record.

Or point to another aspect, would you want me and others think about how to improve our service (public sector, and you know we have limited time for creative thinking) or spend the time to go through all the "loops" to get a printer fixed? I think all companies that we all work in thinks the same way.


A 5 foot work fan, plastic sheeting for the funnel, some tubing, and duct tape is all you need for a cooling system.

 

[halfpiint]

I wouldn't want to go through the media (THW and BBU) that you went though to get a response from them, when the other company will act on it and come to a solution within a day.

I totally agree! In fact, until this episode with the G85, I always had good experiences with HP. Maybe that's why this was such a shock!

btw, I'd love to hear the name of the companies you work with that do respect their customers and resolve issues asap. They're becoming a rare species.