Question Hp Laptop Stutters while charging

[Kaiser006]

Laptop specs
HP Laptop 15s- eq3xxx
Ryzen 5 5625U
16 gb ram

bought the laptop at December 14, 2022
had an upgrade on ram 8gb to 16gb aside from that I did nothing.

So the Problem is that my laptop randomly stutters whether in office work or in gamin this only happens when the laptop is charging and when its not this thing doesn't happen. Tried many diagnostics like hardware diagnosed and I even formatted my laptop to be sure but still the same. I also changed the thermal paste of the laptop and clean it but nothing changes. What to do? Can someone help me i appreciate it.

 

[Fix_that_Glitch]

How are your cpu/gpu temps? When a laptop charges it produces extra heat. I would check that to rule it out.

 

[Lutfij]

Welcome to the forums, newcomer!

had an upgrade on ram 8gb to 16gb aside from that I did nothing.
Can you pass on a link to the ram you purchased for the laptop and perhaps pictures of the ram that came with the laptop?

Use the serial number for your laptop on HP's support site, then see if your laptop is pending any BIOS updates.

What OS are you working with?

 

[Fix_that_Glitch]

Also forgot to ask what power setting is being used when charging the laptop?