Hi guys, I have an HP laptop and for the last couple of shut downs it has not completely shut down. When I click shut down prompt, everything goes off since I see the screen saying shutting down. Even the screen goes black but for some reason the power button on the laptop shows that it still has power going into it and I can hear the external fan I have that is connected to the USB is still running.
I don't know where to start when it comes to a shut down problem since I never had this type of problem. Please help.
I don't know where to start when it comes to a shut down problem since I never had this type of problem. Please help.