HP Pavilion Laptop Owners with Bad Power Jacks....

Page 3 - Seeking answers? Join the Tom's Hardware community: where nearly two million members share solutions and discuss the latest tech.
Toggle sidebar Toggle sidebar
Status
Not open for further replies.
Archived from groups: comp.sys.hp.hardware (More info?)

Thanks for the tip! I'll be sure to do that.

> Dewaine Chanwrote:
Have a detail log of the calls & Email correspondents to HP Tech
Supports.
> Have the repair shop gives you full description of the problem and
repair
> on the bill. Keep all of the above and if you do ended up filing a
claim
> against HP, you have the documents to back it up. Having a picture
to
> back it up is always nice.
>
> Dewaine
>
> atkulp wrote:
>
> I had a Pavilion XT118 a year ago. I bought it refurb (just under
> $1000) and within three months the power supply died. I bought a
new
> power supply, only to have the power connector stop accepting power
> within another month. I called HP and to my surprise and relief it
> was still under warranty and they fixed it. Phew.
>
> ***SNIP***
 
Archived from groups: comp.sys.hp.hardware (More info?)

> ikenfixitwrote:
www.ikenfixit.com is our web address and all of the other info is
there as well. Glad if we can help out.

I sent a note via your site's contact form. I am not interested in
paying $600 through HP Authorized Service!
 
Archived from groups: comp.sys.hp.hardware (More info?)

I had the power jack replaced by OK Computer Services in Boston based
on a recommendation in this forum. The plug is now secure but the
computer doesn't turn on. They said that the capacitor is shorted
and that this can happen after wiggling the plug too many times
(wires can get crossed-they said). They offered to find a dead
board, swipe the capacitor and solder it onto my laptop. ($295 for
any motherboard-related work.)

I highly suspect that they installed the adapter backwards and
therefore shorted the board. I'm hoping someone can confirm my
suspicions so that I can address this with the store.

Thank you!
 
Archived from groups: comp.sys.hp.hardware (More info?)

Reversing the polarity on the input would result in a shorted diode
and opened fuse.. If they did this I dont think I'd recommend them to
anyone.Weve seen them all, have upgraded just about everything from
Acer to Xteranote and all do fail eventually in one manner shape or
form. If you cant get it figured out locally give us a call we will
help..
www.ikenfixit.com
 
Archived from groups: comp.sys.hp.hardware (More info?)

Everyone:

I wanted to take a moment to say thanks to those whom have responded to
my HPLaptop email address for dead laptop information. Over the first
few weeks the account was opened, there was only a small trickle of
mails, and as a result hadn't checked it in a while. When I checked it
tonight, however, I was stunned to see nearly 80 new messages - most of
them recent.

If you've sent me your address et al in response to this or related
postings, please bear with me as I sort through the emails that have
been sent to me. I fear we're still a ways away from class action, but
it's a start.

Thanks,
David Whitney
 
Archived from groups: comp.sys.hp.hardware (More info?)

Well, I have a zv5227wm Hp Pavilion Laptop and has just the same
problem. It turns off from the nothing; Its kind of randomly. The
battery just doesn´t charge. Well the problem is that im from Mexico
(I Bought It In McAllen, Texas) and i couldn´t send it to the
warranty because they need a "House" mail and i got a PO Box. Well
the point is that now the warranty expires 2 days ago. I went to "We
Repair Laps!" and they told me that is a motherboard problem (Costs
1000+ USD). I was wondering if you fix´em or what?(and how much could
it cost) will it work with a new battery?... Thank You For ANY Help
You Can Bring Me.
 
Archived from groups: comp.sys.hp.hardware (More info?)

We do repairs and very seldom have to replace a board. Its just not
cost effective to replace in most cases.
 
Archived from groups: comp.sys.hp.hardware (More info?)

I have the same problem with a Compaq 2100.
I found a docking station on Ebay for 39 dollars, It should be in on
monday. I'll let you know if that fixes it. If not I'll probably send
it in to Ken here. . .seems like he knows what he's doing.

If that doesn't work. . . hunger strike chained to the front of HP
headquarters.
 
Archived from groups: comp.sys.hp.hardware (More info?)

First off let me say, if you have any laptop issues send you laptop to
ikenfixit.com- because guess what? He def. can fix it!
Here's my quick story:
I have a HP ZX5000, about a year old, and starting experiencing the
power jack issue.
Finally it got to the point where it would not power on at all.
I first contacted 800tech.com and sent my laptop there for repair.
I can say they at least "tried" but could not fix my laptop.
They are not the best as far as reliable communication, which can be
frustrating.
So, instead of having them ship my laptop from NY back to ATL, I
called Ken @ ikenfixit.com and he said he would fix it.
Come to find out, I had to have the system board replaced, but Ken was
determined to fix my laptop.
He is honest, knowledgable, and fair- and no BS!
I've had the laptop for about 5 days now, and so far it is rock
solid!
The power jack is more solid than it ever was before.
I have no ill feelings toward 800tech.com, they just couldn't get the
job done. If it was a simple power jack repair, they probably would
have done fine.
This post is to let everyone know that Ken (ikenfixit.com) is the REAL
DEAL.
Thanks Ken for a great job, I appreciate it!!!

Jeff
 
Archived from groups: comp.sys.hp.hardware (More info?)

Many thanx to you in return JB... "ANY" issues with the unit do not
hesitate to pick up the phone. We take care of our customers 100%
800tech did nothing wrong and I can see where they ran into an issue
on the short. These are hard to find parts for and many components
are propietary in design. We are going to be seeing a ton of these
hot-boxes as were getting 5-10 per week now.. (HP!! Do you want to
buy a design for a jack to eliminate all problems)? Its in the
works..
www.ikenfixit.com
 
Archived from groups: comp.sys.hp.hardware (More info?)

Just to get back to you all. I bought the docking station off of ebay
for 39 dollars, and my computer is working perfectly now. It's a
little bit more of a hassle to carry around with me, but it delivers
power great.

Plus I have 3 more USB ports now.
 
Archived from groups: comp.sys.hp.hardware (More info?)

Just to get back to you all. I bought the docking station off of ebay
for 39 dollars, and my computer is working perfectly now. It's a
little bit more of a hassle to carry around with me, but it delivers
power great.

Plus I have 3 more USB ports now.
 
Archived from groups: comp.sys.hp.hardware,comp.sys.laptops (More info?)

intrepid_dw@hotmail.com wrote:
> I have, like many of you, been the unfortunate owner of an HP
> Pavilion-series laptop with the infamous weakling power-jack problem.
> If you're wondering, this problem is usually typified by symptoms like:
>
> * Spontaneous and instantaneous power-downs of the laptop for no
> apparent reason
> * Refusal to start or charge a properly inserted battery
> * Movement of the AC power adapter plug causing power "glitches"
> * "Clicking" noises emerging from the area near the power plug

Yep, that's exactly what I'm seeing with my xt4316wm. That's why I came
here tonight, all set to post a tale of woe only to find that there's a
HUGE thread all about it! 🙂

In my case, the notebook was fine for approximately 1-1/2 years. About
six months ago I noticed--but didn't care, since I run it via AC power
99.99% of the time--that the battery light was constantly flashing
orange. Then, about a month or two ago, I started having the "sudden
loss of power" issue. It ALWAYS happens as a result of moving the
laptop, even the slightest bit. Of course I had checked for loose
connections, but both ends of the adapter were always securely plugged in.

Finally, today, I decided to TRY using HP's tech support to see if they
could offer any advice/solutions. Since I was unaware that this is a
known issue--at least known to people who post here!--I approached it as
something that was a problem for me only. And you know what? The tech
acted that way too! Never once did he say, "Oh yeah--THAT problem!" He
suggested various things to try, all of which either didn't apply or
would be a total waste of time. For example, he suggested letting the
battery run all the way down...but my battery isn't holding a charge, so
that's not an option. Then he said to reset the power management via
Control Panel, blah blah blah, and reboot. Great, except for one thing:
I dual boot Linux and 'doze on it; if the problem had anything to do
with 'doze power management, the problem wouldn't exist when I'm running
Linux--but it does.

Well, I'm glad to know it's not just me.
 
Archived from groups: comp.sys.hp.hardware (More info?)

Whatever you do do NOT let these morons have you update the BIOS on a
machine thats having power problems.. (Been through this a hundred
times on the 2100/2500 Compaqs and the twin HP's) Asking for a bigger
issue is all this will accomplish. DC Jacks are a problem on all
notebooks and Fujitsu as well as Toshiba seem to be the most well
developed and dependable..I'd say IBM 3rd... (Althought hey have
issues of their own).. If you need help just yell. It is repairable
and the longer it goes the worse these get.
 
Archived from groups: comp.sys.hp.hardware (More info?)

The fact they resoldered the jack and its still inop could mean a
Field effect transistor or diode in the supply line is shorted open
or across. Does the adapter start pinging when its plugged in?(Led
flashing and making noise) Also look at the jack and see if its Gold
or silver as the gold are the ones breaking at the rear and
resoldering the jack to the board will not do anything to help this
issue. We'd be more than happy to check it and give you a free
asesment. We dont charge for laptops we do not repair but I'd say
eithr way yours should not be an issue. Address as well as shipping
info is available at www.ikenfixit.com Feel fre to call if you need
further help.
Ken
 
Archived from groups: comp.sys.hp.hardware (More info?)

> TonyGwrote:
Any more word on the docking station possibilty. I have an HP ZD7000
and would get it fixed, but dont want the hassle if i can just buy a
used docking station and fix it.

I have the "exact" same problem with my ZD7000, where the power jack
simply stopped working. In fact, if I plug in the power cord now,
the laptop shorts out and shuts off (have to unplug the battery to
get it to turn back on). We bought a docking station for around $75
almost a year ago and it works great. The ZD7000 docking stations
will supply power to the notebook via the docking station connector.
It makes typing on the built-in keyboard a bit hard as the speakers in
the docking station cover the touchpad (yes, you'll need an external
mouse) and make it hard to get to the space bar (and other keys on
the first row), but it's still usable. I may try ikenfixit at some
point in the future, but right now we don't travel with this laptop
(we use my work laptop - Dell Latitude D600), so fixing the AC
connector isn't the absolute highest priority. I am on my second
laptop. The AC connector went out after about 9 months and was
replaced under warranty. The replacement lasted for about 5 months
(by then, the 1 year warranty was up, so I didn't bother calling
HP).

Ben
 
Archived from groups: comp.sys.hp.hardware (More info?)

Shutdown when the adapter is inserted sounds like one of the FET's is
definitley shorted. Glad to help down the road if we can. Docking
station shouldnt cause further issues as this bypasses the adapter
supply line.
 
Archived from groups: comp.sys.hp.hardware (More info?)

you all seem to refer to the zd seris ...

has anyone hv problems with the DV series. (eg. dv4170ca.. or the dv4000
series in general..) ? i am considering to get one this week....

thks.

w.
vancouver bc

--

"ikenfixit" <ken@ikenfixit-dot-com.no-spam.invalid> wrote in message
news:n9eYe.183384$AI1.84285@fe02.news.easynews.com...
> Shutdown when the adapter is inserted sounds like one of the FET's is
> definitley shorted. Glad to help down the road if we can. Docking
> station shouldnt cause further issues as this bypasses the adapter
> supply line.
>
 
Archived from groups: comp.sys.hp.hardware (More info?)

You really shoudl take the overall rating of the company's approach to
quality control into consideration. If a company consistently makes
inferious products not caring about quality, do you really want to go with
it??? Just something to ask yourself before you spend the money.

Dewaine Chan

W Chan wrote:

> you all seem to refer to the zd seris ...
>
> has anyone hv problems with the DV series. (eg. dv4170ca.. or the dv4000
> series in general..) ? i am considering to get one this week....
>
> thks.
>
> w.
> vancouver bc
>
> --
>
> "ikenfixit" <ken@ikenfixit-dot-com.no-spam.invalid> wrote in message
> news:n9eYe.183384$AI1.84285@fe02.news.easynews.com...
> > Shutdown when the adapter is inserted sounds like one of the FET's is
> > definitley shorted. Glad to help down the road if we can. Docking
> > station shouldnt cause further issues as this bypasses the adapter
> > supply line.
> >
 
Archived from groups: comp.sys.hp.hardware (More info?)

ikenfixit wrote:
> Whatever you do do NOT let these morons have you update the BIOS on a
> machine thats having power problems.. (Been through this a hundred
> times on the 2100/2500 Compaqs and the twin HP's) Asking for a bigger
> issue is all this will accomplish. DC Jacks are a problem on all
> notebooks and Fujitsu as well as Toshiba seem to be the most well
> developed and dependable..I'd say IBM 3rd... (Althought hey have
> issues of their own).. If you need help just yell. It is repairable
> and the longer it goes the worse these get.

Sorry for the long delay, but I hadn't checked back here since I posted.

Don't worry! There's NO WAY I would let those morons convince me to do
ANYTHING.

I'm debating what to do at this point. The laptop is basically useless
now--it's impossible to keep it from powering off, even for a few
seconds, so it's just sitting unused in my bedroom. I'm EXTREMELY
interested in joining a class-action suit if anyone else is so inclined.
I'm also considering contacting HP myself and essentially telling them,
"YOU know it's a problem, I know it's a problem, lots of other people
know it's a problem...so what are you going to do about it?" and see
what they say.
 
Archived from groups: comp.sys.hp.hardware (More info?)

Hey! this forum appears to provide some hope to the hp pavilion
desolates'!! I own a zt3000 and looks like hp timed it very well as
soon after expiring my 1yr of default warranty, I started to have all
sorts of problems. And now I'm at the point where the laptop doesn't
power et al; my $1700 worth of investment just seems to drain out.
After reading all these forums, I don't think it's worth investing
any time with hp tech support. So, folks, what's the word out,
besides contacting the last hope Ken from ikenfixit?
 
zd7000 series - purchased in Fall, 2004 refurbished --> acting up January, 2006.

Exactly similar symptoms.

I love HP, but dang it... is the half life only 1 and 1/2 years? How long should laptops last?
 
Had the exact same problems - ended up shipping it to ikenfixit.com (I found his contact info in these forums after googling my problem.

Shipped it on Tuesday and got it back today.

Just gotta say - if you are having this problem (which a lot of people seem to have) and want to go somewhere you can trust, get in touch with them.
 
Hello,

About 2 weeks ago, I was on my HP Pavillion dv2000 special edition laptop playing The Sims 3, when my laptop shut down. I tried to turn on my laptop again, and it was on for about 5 minutes when it shut off again. After that, I tried several attempts to turn it on again, and in the end, with the result being that nothing would happen but the lightening bolt on the lower left corner flashing everytime I pushed the power button down. I thought that my laptop may have crashed by playing The Sims, yet when I plugged the same power cord into my boyfriends HP Pavillion dv2000, it did the same thing (was on for 5 minutes and then turned off). I was able to access the internet, and then it just shut off. I then unplugged the power chord, and turned the power on, but nothing would happen.
I spoke to my sister to see if she's expereinced anything like this (she owns a HP dv7), and she was able to get a replacement part from a recall to HP's computers, yet when I checked the website, the battery for my laptop was not included on the list. I've tried several attempts to turn on my laptop on again and the same symptoms that are listed in your first message occurred. I plan on seeking help from HP, yet if they are not willing to assist me, then I will be more then welcome to sharing my HP problems for your cause.

em
 
Status
Not open for further replies.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom