Archived from groups: microsoft.public.windowsxp.hardware (
More info?)
Glad you're up and going. Thanks for posting back.
Don wrote:
> Bob,
>
> Thanks for you help in tryin gto solve this problem. I have recently worked
> with the Advanced Support Group at HP and they finally cmae up wit th
> esolution that I had to reinstall the OS but I obviously was not about to do
> that.
>
> What I was able to do was download the driver and update onto my home
> computer, copy the Precision Pro Folder from that machine and then replace
> that folder here on the office computer which has the scanner attached.
>
> It worked, so now Microsoft Word appears in the "Send to" list. I am still
> curious as to why the file COL5319.exe would download but would not update.
> The work around I used, without HP help, has at least got me to the point
> wherer I can easily use the scanner.
>
> Thanks agaiin for all you help.
>
> Don
>
> "Bob I" wrote:
>
>
>>Wild guessing now! Try placing the all the file for this in the C:\tmp
>>folder. Try using the Administrator account in safe mode and then fire
>>off the installer. I'm guessing that there is some permission somewhere
>>that is preventing the writing of some file or registry key and that is
>>holding up the works.
>>
>>Don wrote:
>>
>>
>>>"Bob I" wrote:
>>>
>>>
>>>
>>>>HP help mentions installing it using "Safe Mode" if you are using
>>>>Windows XP.
>>>>
>>>>Don wrote:
>>>>
>>>>
>>>>
>>>>>Bob,
>>>>>
>>>>>
>>>I tried that and no change. At HP's suggestion I tried deleting all *.tmp
>>>and internet files but nothing changed. There has to be a conflict somewhere
>>>but my IT person can't find it and apparently HP does not have an answer.
>>>However, I am still open to suggestions.
>>>
>>>
>>>
>>>
>>>>>"Bob I" wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>Where does this "COL5319.exe" file come from? It sounds like an issue
>>>>>>with the HP scanner driver system.
>>>>>>
>>>>>>Don wrote: It was downloaded directly from the HP site for drivers and downloads for that scanner.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>"Bob I" wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>Send it to a Graphics program such a MS Document Imaging. Word can't
>>>>>>>>"open" image files.
>>>>>>>>
>>>>>>>>Don wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>I recently reinstalled my scanner on a Windows XP Pro Machine and it works
>>>>>>>>>fine. However, when I attempt to upgrade the software using COL5319 to
>>>>>>>>>correct the "send to list" to include Word 2003, the file downloads but when
>>>>>>>>>it oes to install I get th error message "can not complete". No explanation
>>>>>>>>>of what is wrong? Any idea or suggestions will be appreciated. Thanks.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>Bob,
>>>>>>>
>>>>>>>The COL5319 file is an exe file - not an imaging file. Setup seems to run
>>>>>>>fine but immediately the error noted above appears. I have updated the
>>>>>>>scanner software before and it opened and installed just fine. However, the
>>>>>>>error persists.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>
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