Hi all,
Let me begin by thanking everyone for taking the time to hear this.
HP claims this is water damage. I am quite sure it is not, there is no lead-in where water could have gotten under the processor like this. There is no proof of water damage anywhere but directly under the SEALED processor. It looks like the core got hot enough to lightly melt the plastic in the slot that holds the processor. What do you guys think?
This is not liquid, we have another one that HP claimed the same. It is a residue of some kind again hinting to me that it is some kind of melted plastic.
These laptops are about 4 years old and are used quite heavily. Any thoughts on what this residue is, what technically causes it, is there a real name for this (i.e. cpu plastic osmosis.. lol)? And does anyone have any references so I can report back to HP that they are wrong?
Let me begin by thanking everyone for taking the time to hear this.
HP claims this is water damage. I am quite sure it is not, there is no lead-in where water could have gotten under the processor like this. There is no proof of water damage anywhere but directly under the SEALED processor. It looks like the core got hot enough to lightly melt the plastic in the slot that holds the processor. What do you guys think?

This is not liquid, we have another one that HP claimed the same. It is a residue of some kind again hinting to me that it is some kind of melted plastic.
These laptops are about 4 years old and are used quite heavily. Any thoughts on what this residue is, what technically causes it, is there a real name for this (i.e. cpu plastic osmosis.. lol)? And does anyone have any references so I can report back to HP that they are wrong?