[SOLVED] Hyperx Cloud II Mic Issues

[dean.dwyer43]

Okay so recently, the right ear part of the headset starting not working, and i found out where the wire inside broke, so I cut out the bad part and reconnected all of the wires. The only problem when i fixed that is that when i went to go test the headset, I heard audio in both the left ear and right ear, but the microphone was not picking up audio. I went back and checked if the microphone wires were connected and they were. So I'm super confused as to what triggered the microphone to stop working. Any help would be much appreciated.

 

[Ralston18]

Most likely some wire is not correctly connected or your repair caused another problem (e.g., short).

How did you reconnect the wires: solder, heat shrink tubing, tape?

 

[dean.dwyer43]

Most likely some wire is not correctly connected or your repair caused another problem (e.g., short).

How did you reconnect the wires: solder, heat shrink tubing, tape?

I reconnected it with electrical tape, but when i saw the mic wasn’t working i went back and reconnected the microphone wire, so there is no reason as to why it wouldn’t work

 

[Ralston18]

Would not be too optimistic about electrical tape being able to maintain a strong stable connection. Especially with the fine wires being used in the manufacturing process.

Where in the wire was the "bad part"?

I looked for some wiring schematics. Found the following link:

https://www.google.com/search?q=Hyperx+Cloud+II+schematic&source=lnms&tbm=isch&tbs=qdr:y&sa=X&ved=0ahUKEwjqjfeD3oTfAhVLxVkKHXdEC1AQ_AUIDygC&biw=1518&bih=799#imgrc=XdVZRLybo-ca7M:

Should match your headset. If not just google for additional schematics.

 

[dean.dwyer43]

Would not be too optimistic about electrical tape being able to maintain a strong stable connection. Especially with the fine wires being used in the manufacturing process.

Where in the wire was the "bad part"?

I looked for some wiring schematics. Found the following link:

https://www.google.com/search?q=Hyperx+Cloud+II+schematic&source=lnms&tbm=isch&tbs=qdr:y&sa=X&ved=0ahUKEwjqjfeD3oTfAhVLxVkKHXdEC1AQ_AUIDygC&biw=1518&bih=799#imgrc=XdVZRLybo-ca7M:

Should match your headset. If not just google for additional schematics.

It was near the top of the cable towards the headset, I knew this because when i fiddled with the wire i found a spot that when i messed with it, messed with the right ear audio. Also, I connected the microphone wire and double checked I did it correctly.

 

[Ralston18]

How much wire is left between the headset and location of the break(s)? Enough wire left to attempt a "do over"?

Current wires are fine stranded wire - correct?

Depending on what happened, there may be additional damage inside the right ear audio. Or elsewhere.

Plug in the headset and, as you probably did to start with, gently twist and wiggle along the length of the wire.

You may find another break. Or discover that the original repair did not hold.

Heat shrink tubing may be a better fix - but you need enough wire to do that.

 

[dean.dwyer43]

How much wire is left between the headset and location of the break(s)? Enough wire left to attempt a "do over"?

Current wires are fine stranded wire - correct?

Depending on what happened, there may be additional damage inside the right ear audio. Or elsewhere.

Plug in the headset and, as you probably did to start with, gently twist and wiggle along the length of the wire.

You may find another break. Or discover that the original repair did not hold.

Heat shrink tubing may be a better fix - but you need enough wire to do that.

The audio seems to be holding up. Both left and right ear audio work perfectly. The only problem is the audio. You would think that it would at least pick up something, but sadly it isn't. I'm honestly wondering if I should just buy an external microphone like a blue snowball if I can't get this to work, it'll be cheaper than to just buy a brand new hyperx

 

[Ralston18]

Moving away from a physical problem for the time-being....

Windows 10?

Right click the small speaker icon usually located in the lower right screen corner.

Try the trouble shooting section and then take a look at all the other windows, tabs, and properties.

Doublecheck that the audio configurations (playback - earphones, recording - mic) are as you would expect them to be.

And if at all possible: try your HyperX Cloud II on another computer. Try other headsets with mic on your computer.

Determine if the problem follows the HyperX or stays with your computer.

 

[dean.dwyer43]

Okay, I've already tried checking settings and they all seem to be normal, I will try now to see if It works on another computer. Okay when I plugged it in to my laptop, the microphone worked with realtek high definition audio but not with hyperx audio. but on my pc it says under realtek high definition audio that it is not plugged in. So something must be wrong with the hyperx audio.

 

[Ralston18]

Drivers? Reinstall.