Hyperx cloud II mic volume can't be adjusted (stuck at 0dB)

[cloudykraftfactionz]

Yesterday I received my new hyperx cloud2. I plugged it into the USB adapter and plugged the USB into my computer. When adjusting the volume I found that the headset volume was adjustable on the adapter but the mic volume was not, I then went into window's recording devices and found that the mic volume was stuck at 0dB and would.not change if I tried to use the slider or by using the adapter buttons. I also updated the firmware as some people have done and claimed that it fixed their problem. Please help, idk what to do and I love this headset since it is so comfortable, but I don't want to have to return it just for the mic issue

 

[hang-the-9]

Did you contact support for the headset?