Question Hyperx Cloud Stinger Microphone Not Working When Plugged in Microphone Jack in Razer Keyboard

[RayWill135]

I recently just got my new headset and so when I plug it into my keyboard audio and microphone jack, I can listen to the sound in my headset, however, my microphone does not seem to work. It is weird since the computer recognizes my microphone but when I talk it makes no noise. Any solutions? I have already checked that my microphone is not muted, and that it is set to default.

 

[Nigel Spike]

Is the keyboard connected to a microphone jack on the computer?

 

[RayWill135]

Is the keyboard connected to a microphone jack on the computer?

Yes.

 

[Nigel Spike]

Does it work better if you connect it to the front or rear panel of the pc case, instead of connecting it via the keyboard?

 

[RayWill135]

Does it work better if you connect it to the front or rear panel of the pc case, instead of connecting it via the keyboard?

My front panel has a stuck headphone jack and I'm not sure where to plug in my wires in the rear panel of my pc case.

 

[Nigel Spike]

Mic in the pink and phones in the green connector.

 

[hang-the-9]

My front panel has a stuck headphone jack and I'm not sure where to plug in my wires in the rear panel of my pc case.

Stuck headphone jack, you mean there is a broken off connector inside the jack? Get that removed first then try it.

 

[RayWill135]

Stuck headphone jack, you mean there is a broken off connector inside the jack? Get that removed first then try it.

I can't get it off and now inside the jack is a mess, do you reckon I can try using a jack splitter because my other jack is still available.

 

[RayWill135]

bump

 

[Nigel Spike]

I repeat: Does it work better if you connect the headset to the rear panel of the pc case, instead of connecting it via the keyboard?

We ask you questions to get information you haven't provided, so we can try to help you. Please try to answer those questions instead of just bumping.
It could also be useful if you let us know the model of your Razer keyboard. Perhaps it's a known issue with certain models.

 

[RayWill135]

I repeat: Does it work better if you connect the headset to the rear panel of the pc case, instead of connecting it via the keyboard?

We ask you questions to get information you haven't provided, so we can try to help you. Please try to answer those questions instead of just bumping.
It could also be useful if you let us know the model of your Razer keyboard. Perhaps it's a known issue with certain models.

It doesn't work well, if at all, when I plug it into my rear jack. Also, the keyboard I'm using is a Razer Blackwidow Ultimate 2016. I know for a fact it's not a problem with my headset because I can get my microphone to work using the front panel of my case and my headphone to work using my keyboard, however, I'm trying to get both these to work.

 

[Nigel Spike]

So it appears the problem lies at the rear panel mic jack. Have you tried connecting another mic there, to see if you can repeat the problem?

 

[RayWill135]

So it appears the problem lies at the rear panel mic jack. Have you tried connecting another mic there, to see if you can repeat the problem?

Yes, I tried another mic and it works.

 

[Nigel Spike]

Since your front panel seems broken, possible solutions are: get a sound card, or get a new motherboard.

 

[RayWill135]

Since your front panel seems broken, possible solutions are: get a sound card, or get a new motherboard.

Could I try getting a jack splitter instead?