I am trying to use my hotspot from my phone to get internet on my laptop. the laptop says it is connected but still wont let m

[melissa mck]

I am trying to use my hotspot on my phone to get internet on my new laptop

 

[rpenri]

Do you have that service turned on on the phone? I think some phones you have to have it turned on by the provider before it can be used as a hotspot.