cannot control my GPU fans using any software
what specific software have you tried?
if MSI Afterburner or Galax software do not work properly
and the fans sometimes fail to spin up,
the card's fan controller has probably malfunctioned.
you could attempt to disassemble the card and make sure the fans' connections are still properly seated.
if that had no affect, probably time for a new card.
a large portion of the XFX units are very low quality.
it's even possible that this thing just cannot provide proper power to the card for it to function as it should.
include the actual model, an efficiency rating(gold, etc) means nothing in regards to a unit's quality.
if you have a reliable unit available, try that in it's place.