I can't log into my Arris router [TWC]

[piscaso]

So TWC replaced my router because out previous Netgear was horrible and kept cutting out. Now we have a new Arris router and it works great. Sometimes it cuts out and needs a restart but only sometimes and usually no more than once or twice a month (unlike every few hours with the old one). It works fine, except I cannot log into the settings.

Originally I got this screen: http://i.gyazo.com/3180ea3607f8c30c7dd8ed05ab9729bf.png

I tried reseting the router but it wouldn't give me the logon page. After doing this a few times it finally gave me the logon page. I logged in with the correct username and password (as it did not tell me "wrong password" which it did when I typed in random letters as a test) and then it said it was Updating and it would take several minutes: http://i.gyazo.com/3167a225584229894b989cefdceead65.png

That was an understatement. It took several weeks actually. Every so often it would give me the logon screen again and when I typed in the username and password it would go right back to "updating". Now after a few weeks it is giving me the first screen again to no avail.

What I am trying to do in my settings is to port forward my router for Garry's Mod. And yes it IS the right url because it actually gives me a screen (http://192.168.0.1/). And I did see the unsolved thread about this before.

All help appreciated!

 

[gbb0330]

open command prompt on your computer and run ipconfig. look for default gateway, the default gateway is the right URL (most likely 192.168.0.1 but you have to be sure) Just because you get a screen does not mean its the right URL - the screen may be a cached page.

try different web browsers. you can also try adding 192.168.0.1 to the trusted sites list in internet explorer (options -> security tab -> trusted sites)

 

[piscaso]

open command prompt on your computer and run ipconfig. look for default gateway, the default gateway is the right URL (most likely 192.168.0.1 but you have to be sure) Just because you get a screen does not mean its the right URL - the screen may be a cached page.

try different web browsers. you can also try adding 192.168.0.1 to the trusted sites list in internet explorer (options -> security tab -> trusted sites)

As I previously stated, I am using the default gateway that IS 192.168.0.1.

I have been using Chrome, and tried Firefox and it was exactly the same.

 

[gbb0330]

open command prompt on your computer and run ipconfig. look for default gateway, the default gateway is the right URL (most likely 192.168.0.1 but you have to be sure) Just because you get a screen does not mean its the right URL - the screen may be a cached page.

try different web browsers. you can also try adding 192.168.0.1 to the trusted sites list in internet explorer (options -> security tab -> trusted sites)

As I previously stated, I am using the default gateway that IS 192.168.0.1.

I have been using Chrome, and tried Firefox and it was exactly the same.

do you have another computer that you can try accessing the router's web interface?

if you fail to open the router's web interface from another computer then there is something wrong with that router and you should replace it.

 

[piscaso]

open command prompt on your computer and run ipconfig. look for default gateway, the default gateway is the right URL (most likely 192.168.0.1 but you have to be sure) Just because you get a screen does not mean its the right URL - the screen may be a cached page.

try different web browsers. you can also try adding 192.168.0.1 to the trusted sites list in internet explorer (options -> security tab -> trusted sites)

As I previously stated, I am using the default gateway that IS 192.168.0.1.

I have been using Chrome, and tried Firefox and it was exactly the same.

do you have another computer that you can try accessing the router's web interface?

if you fail to open the router's web interface from another computer then there is something wrong with that router and you should replace it.

I have tried 2 other computers actually. I don't know if we should replace it necessarily, but I think I will call customer service. Is this an Arris issue or a TWC issue?

 

[gbb0330]

open command prompt on your computer and run ipconfig. look for default gateway, the default gateway is the right URL (most likely 192.168.0.1 but you have to be sure) Just because you get a screen does not mean its the right URL - the screen may be a cached page.

try different web browsers. you can also try adding 192.168.0.1 to the trusted sites list in internet explorer (options -> security tab -> trusted sites)

As I previously stated, I am using the default gateway that IS 192.168.0.1.

I have been using Chrome, and tried Firefox and it was exactly the same.

do you have another computer that you can try accessing the router's web interface?

if you fail to open the router's web interface from another computer then there is something wrong with that router and you should replace it.

I have tried 2 other computers actually. I don't know if we should replace it necessarily, but I think I will call customer service. Is this an Arris issue or a TWC issue?

Arris

 

[piscaso]

open command prompt on your computer and run ipconfig. look for default gateway, the default gateway is the right URL (most likely 192.168.0.1 but you have to be sure) Just because you get a screen does not mean its the right URL - the screen may be a cached page.

try different web browsers. you can also try adding 192.168.0.1 to the trusted sites list in internet explorer (options -> security tab -> trusted sites)

As I previously stated, I am using the default gateway that IS 192.168.0.1.

I have been using Chrome, and tried Firefox and it was exactly the same.

do you have another computer that you can try accessing the router's web interface?

if you fail to open the router's web interface from another computer then there is something wrong with that router and you should replace it.

I have tried 2 other computers actually. I don't know if we should replace it necessarily, but I think I will call customer service. Is this an Arris issue or a TWC issue?

Arris

I was really hoping that wasn't the case. They have this really stupid policy that you need a code to call customer service. I will look into it though. Thanks for the help.