Question I have too many mouse drivers, mouse randomly moves and selects text ?

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bacca400

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Apr 16, 2022
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Summary: On my work laptop, at home the mouse pointer moves by itself and selects text. but I do not have a problem when I use the laptop at work. I have 4 mouse drivers I did not put in the Device Manager.

System
  1. Dell XPS 17 9710 laptop, 11th Gen Intel Core i9-11900H @ 2.50GHz, 2496 Mhz, 8 Cores, 16 Logical Processors
  2. Bios: Dell Inc 1.20.1 5/10/2023, SMBIOS v3.2, Bios Mode: UEFI
  3. Windows 10 Pro v10.0.19045
  4. RAM: 32GB
  5. C: drive is SSD with plenty of space left
  6. Dell brand corded USB mouse.
  7. This laptop has an external USB hub where I plug in an external monitor and mouse, and at work I plug in a USB keyboard. This hub is also where the power goes.
  8. I have all the latest Windows 10 updates.
  9. Some software installed and running in the system tray: Cortext XDR (I think this is our anti-malware package), NVidia drivers (no idea why since I don't use this laptop for games), Umbrella Roaming Client (no idea what this is), Team Viewer (for IT to access the laptop), Corsair iCue (possibly for my external keyboard at the office), Office 365 including Outlook and MS Teams. Stuff in my startup: a bunch of Acrobat programs, Creative Cloud, MS OneDrive, MS Sharepoint, something called just "Program", Waves MaxxAudio Service.
  10. I wrote a program to get all the programs running and their versions but it no longer works with newer Windows. There's a ton of stuff running in the background, not just in the system tray.

Problem: I work with this laptop at home and at work. At home and at work I have an external monitor and a mouse. At work I also plug in a keyboard to the USB hub. I have no problem at work. At home the mouse randomly moves in almost every app, and often selects text, so when I start typing my old text is overwritten causing me problems. Under "Device Manager", under "Mice and other pointing devices" I have 4 "HID-compliant mouse" items. When I uninstall all but the working one the problems go away. I have confirmed this with another online friend of mine who had the same issue, but I don't know what computer system he had.

Also when I'm typing this can also move the mouse cursor on the screen, even though the mouse is not moving itself.

It seems that whenever the laptop reboots another "HID-compliant mouse" gets installed and starts causing problems.

How do I get this to stop installing more mouse drivers and fix the problem permanently?

EDIT: Added CPU info.
 
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check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot

How to perform a clean boot in Windows - Microsoft Support

Describes how to use the clean boot process to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista.
support.microsoft.com support.microsoft.com

run antivirus scan
 
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helpstar said:
check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot

How to perform a clean boot in Windows - Microsoft Support

Describes how to use the clean boot process to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista.
support.microsoft.com support.microsoft.com

run antivirus scan
Click to expand...
Hello. I ran DISM and it found something and fixed them. I then ran sfx /scannow and it found some corruption and fixed them. I have not run the antivirus yet, I have to ask IT how to do that as it's a new package I could not figure out. But I will keep an eye on this problem.

I still have to reboot though.
 
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As I understand your post it is a work laptop - correct? Have you reported the problem to your work's IT folks?

= = = =

And I will add the suggestion to look in Reliability History/Monitor for any error codes, warnings, or informational events.

Especially any that began when the mouse started randomly moving etc..

Reliability History uses a timeline format so you may see some pattern in the behavior.
 
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Ralston18 said:
As I understand your post it is a work laptop - correct? Have you reported the problem to your work's IT folks?

= = = =

And I will add the suggestion to look in Reliability History/Monitor for any error codes, warnings, or informational events.

Especially any that began when the mouse started randomly moving etc..

Reliability History uses a timeline format so you may see some pattern in the behavior.
Click to expand...
I am trying to fix this myself as the IT folks are really busy. Yes I have reported it to them but I don't want to send in the laptop for repair quite yet.

I did a search for and have found "Reliability Monitor" and will look at it.

I see some yellow triangles in the graph for Adobe products (which is normal for <censored> software), but also for AppUp.IntelGraphicsExperience, and Microsoft.YourPhone (we have to use a cell phone to log into our VPN). And an occasional red circle for AcrobatNotificationClient.exe.

I'm not seeing any problems with anything related to USB ports or USB drivers.

I wonder if the Dell programs are causing problems? Like the Dell Support Assist.

EDIT: After some research, I'm going to try: On Touchpad Settings, I'm going to uncheck "Leave touchpad on when a mouse is connected" to see if that works. This is a problem that goes back to the touchpad 20 years even on Dell laptops.
 
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Having been on that end of things I am sympathetic that the IT folks are "really busy".

But it is their responsibility to fix the problem. Not yours.

Plus, consider that DIY tinkering with the laptop could create even more problems - a security issue of some sort.

Especially if the laptop is being connected to other networks such as your home network.

Plus your attempts to fix the problem could otherwise make things worse.

Noted: "I wrote a program to get all the programs running and their versions but it no longer works with newer Windows. There's a ton of stuff running in the background, not just in the system tray."

What program was that? Source code? May have created some vulnerability that being exploited through your home network and devices. What "stuff" is running in the background. Everything needs to be fully identified as to source and purpose.

Just on the surface alone if IT did not sanction that program then you have already put the laptop and possibly company resources in jeopardy.

You could lose your job as a result. Company policies vary. Do not take the risk.

As for "sending in the laptop" that should not be a problem. Hopefully the IT folks can provide a replacement laptop - even if temporary.

Summary: the IT folks need to be involved. They should able to verify that the laptop is indeed functioning correctly (as it seems to be) at work. No way to really know from this end.

That means the problem is with your home network and connections. IT may be able to provide some specific tests and other things you can do to further troubleshoot the mouse issues. IT should understand the connections and requirements for home use of company assets.

Not sure (full disclosure) what is happening per se. However, I am very sure that you must raise the problem with IT for assistance.

Closing thread to further posts accordingly.
 
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