I need help before i throw my laptop against the wall please!!

[4trash]

Hello everyone,

I really need some help with this one, i'm at a total loss over here.
So I got this laptop about a week ago it's a Dell inspiron 15 3567.
I'm using windows 10, it all works fine...except when i try to play a game. The pc keeps shutting down after no more than ~10 minutes. I think it has to do with the ACPI power management system. I've tried everything i could to fix it, setting sleep and hibernation to never from advanced power options, disabling c states from bios, even disabling ACPI drivers from device manager didn't work and if I uninstall them they just pop up again automatically after a restart.
The laptop is brand new and this thing is driving me crazy, I would really appreciate some help guys. (my english is not perfect but i hope you'll understand)

Im runing on:
-Windows 10
-Intel core i7-7500U 2.70-2.90 Ghz
-8gb ram
-64x operating system
-An AMD Radeon graphics card (i think it has something like 16gb memory)

is there a way to work around the problem? like, replace ACPI x64-based PC or shower my pc with coffe so that it would never sleep again, i'm willing to try anything!

Thanks for the help

 

[Kenton82]

Personally, i would just RMA it if it is new!

 

[HowieIsBoss]

Personally, i would just RMA it if it is new!

I second this. I have never dealt with Dell when it comes to RMAs, but I have dealt with other companies. It is a fairly simple process. You may have to bite the bullet a bit for shipping. I would suggest an RMA also.

 

[4trash]

Personally, i would just RMA it if it is new!

I second this. I have never dealt with Dell when it comes to RMAs, but I have dealt with other companies. It is a fairly simple process. You may have to bite the bullet a bit for shipping. I would suggest an RMA also.

Sadly I cannot return the laptop to the manufacturers, i was a little short on money so i bought it from a third party website. It was the first and the last time, but the harm is done :/

I need to somehow fix this by myself i'm afraid.

 

[Kenton82]

Ok, but surely even a third party seller would have to accept a return under consumer rights as it is faulty no?

 

[Neur0nauT]

If its a refurbished laptop, then the reseller would usually offer 12 RTB on them.

 

[Sedivy]

Ok get HWMonitor and run it. Then, when you're playing a game, see where your temps are at on both your cpu and your gpu. The shutoff, if it's heat related is a good thing cause it's your system protecting itself from frying so no need to get upset.
To find out what video card you have, go into windows search bar and type in control panel, and when it opens, go under system and security->system->device manager, and then click on the display adapter.

(p.s. I also agree with above, return if at all possible, online retailers will offer short term return policies as well. Problems right at the start are a bad sign)

 

[SkyNetRising]

I'm using windows 10, it all works fine...except when i try to play a game. The pc keeps shutting down after no more than ~10 minutes.

Check temperatures. Probably overheating.

 

[cin19]

Yes, check the temp, and use "WhoCrashed" to see what causes the problem. http://www.resplendence.com/whocrashed

 

[4trash]

Yes, check the temp, and use "WhoCrashed" to see what causes the problem. http://www.resplendence.com/whocrashed

Temperatures are not that bad ranging from 40-70 degrees (not that bad as to explain a shutdown at least)...i will try to return if possible, but i kinda doubt it.

Also when i check in bios it clearly states that the power off was caused by the ACPI system

 

[Colif]

Did you go to dell website for laptop and check you have latest drivers? i believe there is a button you can press that will check.

Are you getting BSOD or does it just restart with no sign of why?

Who crashed often just blames ntoskrnl which doesn't tell us anything of note. If you getting bsod, do thsi below:
Can you follow option one here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it


Also, if you go to dell website there should be a page where you can get support. They made laptop, it shouldn't matter who you bought it off

See here: http://www.dell.com/support/home/au/en/aubsd1/product-support/product/inspiron-15-3567-laptop/diagnose

 

[4trash]

Did you go to dell website for laptop and check you have latest drivers? i believe there is a button you can press that will check.

Are you getting BSOD or does it just restart with no sign of why?

Who crashed often just blames ntoskrnl which doesn't tell us anything of note. If you getting bsod, do thsi below:
Can you follow option one here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it


Also, if you go to dell website there should be a page where you can get support. They made laptop, it shouldn't matter who you bought it off

See here: http://www.dell.com/support/home/au/en/aubsd1/product-support/product/inspiron-15-3567-laptop/diagnose

I do have the latest drivers, yes. I don't get a blue screen and it does not restart it just goes to sleep/hibernation. I haven't tried the dell support page yet though, so thanks for the suggestion

Edit: no luck there either :/

 

[osamask18]

I'm using windows 10, it all works fine...except when i try to play a game. The pc keeps shutting down after no more than ~10 minutes.

Check temperatures. Probably overheating.

Hi, I have the same problem with the same Dell Inspiron 15 3567 laptop. I have installed HWMonitor and the temperatures while playing games like COD WW2 are:

CPU: 80 to 87 degree Celsius.
GPU: 72 degree Celsius.

The fan is working fine and the Laptop is not very hot even when on my lap. I don't think that it's an overheating problem since the processor is 7th Gen Intel Core i7 which does not heat up much. Any help would be appreciated.

 

[SkyNetRising]

temperatures while playing games like COD WW2 are:
CPU: 80 to 87 degree Celsius.
GPU: 72 degree Celsius.

That is very hot for CPU.
Radiator cleaning and replacement of thermal paste may be necessary.
Also suggest using laptop cooling pad, when gaming.

 

[Neur0nauT]

You should download Speedfan Utility It'll show the actual speed of your system fans as well as temp.

I suspect that your heatsink fan is probably a little bit dusty, and is not able to reach it full RPM....this is then causing your CPU to overheat....then when it throttles to try and cool down....the system crashes....possibly due to a RAM cache bottleneck caused by the core throttling.

Getting that i7 cooled down a little bit will probably solve your issues.

 

[dkstrdhk]

I have the same Laptop even I'm facing the same issue . Did u find out the solution . If then please help me

 

[osamask18]

You should download Speedfan Utility It'll show the actual speed of your system fans as well as temp.

I suspect that your heatsink fan is probably a little bit dusty, and is not able to reach it full RPM....this is then causing your CPU to overheat....then when it throttles to try and cool down....the system crashes....possibly due to a RAM cache bottleneck caused by the core throttling.

Getting that i7 cooled down a little bit will probably solve your issues.

My laptop does not crash when gaming because when I turn it back ON, the game resumes which means it goes to sleep.

I have downloaded and installed SpeedFan but unfortunately, it's only showing temps and it's not showing fan speed.

Also, my GPU is AMD Radeon R5 M430. I reinstalled windows and I tried to download it's latest driver from AMD website, there was no driver availabe for M430 even though I selected this model from their list. I tried a few days later and they updated the driver and when I downloaded and installed the driver for M430, the system is now showing that it is M330! (In CPU-Z software, in device manager and in Radeon software)

This is a brand new laptop and many people are having this issue with it. I think the fan's speed is fine and it's not dirty either because I've seen the motherboard by disassembling the whole laptop and it looks clean because it's new. Maybe it has something to do with the UEFI BIOS or the GPU itself.

Can you suggest me anything else?

 

[Neur0nauT]

From a few google searches, it does sound like this particular laptop is prone to overheating. I did find a youtube video which give a few tips for changing power management settings. Give these a try.

1. Press 'Windows' button on your keyboard
2. In the "Search program and files" box, input keyword "Power Options" and click it.
3. Default there is Balanced, Power Saver, Dell, and High Performance plan, In your desired plan or the current plan that you are using click "Change plan settings"
4. Click "change advanced power settings"
5. Select/Tick setting "Processor power management"
6. Select/Tick setting "Maximum processor state"
7. Edit "On Battery" and "Plugged In" settings from "100%" to "99%" and click "OK"

[video="https://www.youtube.com/watch?v=9k6alaT4axQ"][/video]