I'm trying to help a friend fix their pc. The pc is a BestBuy build from a while ago (Cyberpower) with 8Gb ram and 1Tb hard drive. It had shutdown improperly before and was brought to the recovery screen upon restart.
Now here's the kicker, said friend did a factory reset on their pc that caused this error to show up afterwards. That's when they called me.
I've been toying with this pc for the past 7 hours trying everything I know and everything I can find online to troubleshoot this. I have tested every piece of hardware possible. I ran a working hard drive to test the motherboard and cpu as well as the ram. Everything works as well as running memory repair to double check things.
The original drive is at fault but when I run it it crashes immediately to a blue error screen with the error saying Stop Code: kernel data inpage error.
Thats it, that's all it gives me. From there I have tried to boot to safemode but it wont do it. I've switched it with the other drive and have been able to boot to safemode so no idea why it won't. I have run the other drive while the the drive in question is a secondary to see whats on it. Nothing, just windows 10 OS folders with no logs to help me. I have tried running it through chkdsk c: /f /r in command using the good drive and restarted to force a repair. It booted to bad drive with chkdsk and got to 53% before blue screening again with the same error.
At this point I'm stumped as to what to do. I can't tell if the drive itself has crapped out or I need to just reinstall windows 10 for them.
Any tips or help would be greatly appreciated. Thank you
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Now here's the kicker, said friend did a factory reset on their pc that caused this error to show up afterwards. That's when they called me.
I've been toying with this pc for the past 7 hours trying everything I know and everything I can find online to troubleshoot this. I have tested every piece of hardware possible. I ran a working hard drive to test the motherboard and cpu as well as the ram. Everything works as well as running memory repair to double check things.
The original drive is at fault but when I run it it crashes immediately to a blue error screen with the error saying Stop Code: kernel data inpage error.
Thats it, that's all it gives me. From there I have tried to boot to safemode but it wont do it. I've switched it with the other drive and have been able to boot to safemode so no idea why it won't. I have run the other drive while the the drive in question is a secondary to see whats on it. Nothing, just windows 10 OS folders with no logs to help me. I have tried running it through chkdsk c: /f /r in command using the good drive and restarted to force a repair. It booted to bad drive with chkdsk and got to 53% before blue screening again with the same error.
At this point I'm stumped as to what to do. I can't tell if the drive itself has crapped out or I need to just reinstall windows 10 for them.
Any tips or help would be greatly appreciated. Thank you
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