I need help my ryzen 2200g will only output 480p

[bryce.s.sanders]

I've been in contact with AMD for the past few days on problems that I've been having but they can't seem to be able to help me. Everytime I download the drivers for my APU through AMD or msi after a restart it'll just default to 480p or sometimes it just won't recognize a signal from the APU. it also always says that I'm using a DVI connection instead of HDMI. On top of this whenever I download the drivers and restart I can't go into bios. Ive tried re-downloading windows and it still persists. It will work if I turn off my power supply and wait about 20min but it still only thinks that it's a DVI connection. I'm using a msi b350 pc mate, 8 gigs of g.skill NT series(with two gigs allocated to the Apu also the integrated graphics are enabled in the Bios) a Corsair 450 watt power supply, a WD blue hard drive, and the ryzen 2200g. I just really need help on this.

 

[GhislainG]

You listed all components except for the monitor; is it a real monitor or a TV? Make and model of the monitor or TV?

 

[bryce.s.sanders]

It is a TV that worked with my old system that had a GTX 1050 that I had to get rid of. But it's an insigina tv that I got like three years ago I don't really know what the model number is

 

[GhislainG]

The model number can be found on a sticker in the back. The GTX 1050 may have been able to detect it properly, but a TV isn't always like a real monitor. Does your TV have an HDMI port configured as as PC monitor? Is the HDMI port configured correctly to use the TV as a monitor? If not, then 480p is the default.

 

[bryce.s.sanders]

Thank you I'll try and get back with you on this as soon as possible you've helped me more so far than AMD did in a week's time

 

[bryce.s.sanders]

insignia ns-24l120a13v is my TV model number

 

[GhislainG]

This is your TV? https://www.insigniaproducts.com/pdp/NS-24L120A13/5471992 Where are you connecting the PC? HDMI or HDMI2? You tried a different HDMI cable? What are your computer settings on the TV (I have no clue if it makes a difference)? The TV is powered on and the HDMI port is selected before you power on the PC? https://files.bbystatic.com/7KOcOfZDtARRClhw59OuRw%3D%3D

 

[bryce.s.sanders]

yes that is the tv, I usually connect it to HDMI 2 but I have tried one and several different HDMI cables the settings wouldn't make a difference there's no game mode or whatever but it stays one standard, and yes I always turn the TV on and select the HDMI connection first before powering on my PC

 

[GhislainG]

The manual suggests HDMI, but it isn't a real monitor and that's why the 2200G detects it at 480p. Your CPU doesn't have all the support found on a discrete GPU. You installed the drivers from https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-3-processors-radeon-vega-graphics/amd-ryzen-3-2200g and your motherboard's BIOS is the latest version?