Hello everyone! I have tried so many things to fix this issue, but nothing has seemed to solve it. I've exhausted the things I know to try, so now I need help from those who are more knowledgeable than myself.
The main issue is that I have been receiving BSODs, but only while gaming. This issue started out as stuttering while watching YouTube videos, browsing the web, general PC use, etc., and I thought perhaps it was a Windows update that caused the issues. After another set of updates, the stuttering went away, and things seemed normal. Unfortunately, since then (and several Windows updates later), I have been experiencing BSODs while playing games. They do not happen at any other time, and they do not happen at specific intervals - they just occur randomly. Sometimes I can get several games in before it happens, other times I may only be in-game for 5 minutes before it occurs. It does it with every game I play, so it isn't specific to one game only. The blue screen itself says WHEA_UNCORRECTABLE_ERROR and when analyzing memory dumps with WhoCrashed, I get the following 2 culprits:
1.
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: pshed.dll (PSHED!PshedBugCheckSystem+0x10)
Bugcheck code: 0x124 (0x0, 0xFFFFBC0C7C975028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\pshed.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Platform Specific Hardware Error Driver
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
2.
crash dump file: C:\Windows\Minidump\062421-5906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F6B90)
Bugcheck code: 0x124 (0x0, 0xFFFFBC0C7C975028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
The solutions I have tried thus far are as follows:
My outdated system configuration is:
Intel core i7 4790k (I do not overclock with it)
MSI Z97-G45 gaming motherboard
2 sticks of 8GB of RAM (Corsair Vengeance DDR3 1600 MHz)
Asus GTX 1060 6GB GPU
I'm at a loss at this point, I don't know what to do. Any help that can be provided would be appreciated. Thank you in advance!
The main issue is that I have been receiving BSODs, but only while gaming. This issue started out as stuttering while watching YouTube videos, browsing the web, general PC use, etc., and I thought perhaps it was a Windows update that caused the issues. After another set of updates, the stuttering went away, and things seemed normal. Unfortunately, since then (and several Windows updates later), I have been experiencing BSODs while playing games. They do not happen at any other time, and they do not happen at specific intervals - they just occur randomly. Sometimes I can get several games in before it happens, other times I may only be in-game for 5 minutes before it occurs. It does it with every game I play, so it isn't specific to one game only. The blue screen itself says WHEA_UNCORRECTABLE_ERROR and when analyzing memory dumps with WhoCrashed, I get the following 2 culprits:
1.
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: pshed.dll (PSHED!PshedBugCheckSystem+0x10)
Bugcheck code: 0x124 (0x0, 0xFFFFBC0C7C975028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\pshed.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Platform Specific Hardware Error Driver
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
2.
crash dump file: C:\Windows\Minidump\062421-5906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F6B90)
Bugcheck code: 0x124 (0x0, 0xFFFFBC0C7C975028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
The solutions I have tried thus far are as follows:
- Updating Windows (several updates have come and gone at this point, with no resolution)
- Updating motherboard drivers through manufacturer supplied software (MSI Live Update 6)
- Updating GPU drivers
- Running DISM and sfc /scannow in CMD
- Checking to see if SSD with Windows installation or HDD with game installations are failing (they report as being "good" in Crystal Disk Info)
- Running Windows memory diagnostics (no issues reported)
- Manually updating the drivers for everything listed in device manager by right-clicking and selecting to update by allowing Windows to find the best driver
- A clean install of Windows and all files/programs/games/etc. (did not work, then the above steps were repeated to no avail)
My outdated system configuration is:
Intel core i7 4790k (I do not overclock with it)
MSI Z97-G45 gaming motherboard
2 sticks of 8GB of RAM (Corsair Vengeance DDR3 1600 MHz)
Asus GTX 1060 6GB GPU
I'm at a loss at this point, I don't know what to do. Any help that can be provided would be appreciated. Thank you in advance!
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