I have been having a terrible time finding any real help/mention/solutions concerning this product. Everything seems to be for "Premiere" and other products they offer. This is sort of like the forgotten step child in the product line. Even the help topics and chat they offer are very superficial along the line of "this tab does this" type tutorial stuff.
First off, and before you ask...my computer runs absolutely fine. There are no issues with my computer that need solving IMO.
So, I do a lot of work converting and editing pictures and work orders into pdf format. About half of our techs utilize Android devices to "capture" these forms and send to us via DropBox. The other half use Apple products. I am having a very specific issue with only one of our techs who recently upgraded to some manner of 'newer' Apple phone and pad. I do not know specifically which model but would comfortably make the assumption that it's the newest ones. I know ZERO about Apple in any real way. I dislike them and their business practice...but I am getting off subject.
Often I have to edit a date, clear up wording, mis-spelling etc within these work orders. Almost without fail anything sent to me from an Android, or one of the older Apple devices will allow editing without issue.
We have to send in pictures of deficiencies found on jobs. These are taken in a large format jpg and I convert them to a smaller pdf to send in. There are several clicks during this process in which you name/tell where to put/convert/and make smaller. By and large I (had) been able to just click through those steps as quickly as I could and everything worked and saved properly.
When the one tech got the new devices. I cannot properly edit all of his work orders. It will remove information from the base paperwork. When he sends me picture files the size of them is relatively the same. These are generally about 4-5MB files and I make them ~1MB to send. As above, I used to be able to just click through and save. For some reason, now, when I get to that last step to compress to a smaller size I have noted that the time I have to wait to actually hit the "yes" button is around 6-7 seconds, or I will get an error for the compression.
I have attempted to talk the tech through taking smaller pictures, just to see if that would help. As above the relative size of the files I am getting are consistent to the other techs, but the process time is just too much. In his phone camera settings there appear to only be two settings to do with "compatibility" and we cannot seem to locate anything to do with the size of the image. We have tried both settings and it is doing the same thing.
With the background laid...I have attempted to go on the tech chat with Adobe and I cannot seem to convey to them a proper way to GET someone (technically the bot) to even know what I am talking about, or how to resolve. Is there some critical aspect or verbiage I need to use to properly describe this issue to them (or y'all) and maybe get some assistance with this?
Just for giggles my system is a 2700X w/ 32GB of CL14/3200 RAM, GTX 1080, RM750...newest BIOS/Drivers/all that "jazz". My computer's temps are great. During the conversion process it rarely caps 50. Good stability and such. It has to be something to do with that "new" Apple device and Adobe....are they feuding or something?
First off, and before you ask...my computer runs absolutely fine. There are no issues with my computer that need solving IMO.
So, I do a lot of work converting and editing pictures and work orders into pdf format. About half of our techs utilize Android devices to "capture" these forms and send to us via DropBox. The other half use Apple products. I am having a very specific issue with only one of our techs who recently upgraded to some manner of 'newer' Apple phone and pad. I do not know specifically which model but would comfortably make the assumption that it's the newest ones. I know ZERO about Apple in any real way. I dislike them and their business practice...but I am getting off subject.
Often I have to edit a date, clear up wording, mis-spelling etc within these work orders. Almost without fail anything sent to me from an Android, or one of the older Apple devices will allow editing without issue.
We have to send in pictures of deficiencies found on jobs. These are taken in a large format jpg and I convert them to a smaller pdf to send in. There are several clicks during this process in which you name/tell where to put/convert/and make smaller. By and large I (had) been able to just click through those steps as quickly as I could and everything worked and saved properly.
When the one tech got the new devices. I cannot properly edit all of his work orders. It will remove information from the base paperwork. When he sends me picture files the size of them is relatively the same. These are generally about 4-5MB files and I make them ~1MB to send. As above, I used to be able to just click through and save. For some reason, now, when I get to that last step to compress to a smaller size I have noted that the time I have to wait to actually hit the "yes" button is around 6-7 seconds, or I will get an error for the compression.
I have attempted to talk the tech through taking smaller pictures, just to see if that would help. As above the relative size of the files I am getting are consistent to the other techs, but the process time is just too much. In his phone camera settings there appear to only be two settings to do with "compatibility" and we cannot seem to locate anything to do with the size of the image. We have tried both settings and it is doing the same thing.
With the background laid...I have attempted to go on the tech chat with Adobe and I cannot seem to convey to them a proper way to GET someone (technically the bot) to even know what I am talking about, or how to resolve. Is there some critical aspect or verbiage I need to use to properly describe this issue to them (or y'all) and maybe get some assistance with this?
Just for giggles my system is a 2700X w/ 32GB of CL14/3200 RAM, GTX 1080, RM750...newest BIOS/Drivers/all that "jazz". My computer's temps are great. During the conversion process it rarely caps 50. Good stability and such. It has to be something to do with that "new" Apple device and Adobe....are they feuding or something?