Question I received a computer from XIDAX

[supernoob9000xxx]

I recently ordered a $6k computer from xidax and I'm struggling quite a bit with it. I also think I made a mistake by accident on trying to get the graphics card to work. Maybe you guys can help me figure out how to go from here. (Note I Am a super noob when it comes to computers so that doesn't help but bare with me) 1) the motherboard doesn't hold a connection via HDMI or display port tested on an old monitor and my new one. When I tried via graphics card it didn't work as well . Which caused me to get curious as to what was wrong. I then concluded the graphics card didn't work at all. 2) Whenever I did get the display working momentarily it would not work if unplugged after or after reboot or if trying to install something. Tested on both monitors with multiple cables going to each individual port and also using HDMI / Display Port. Tested on ASUS monitors, 1080p + 1440p for reference. 3) The sound card ae-9 didn't work. The driver worked but the actual physical device didn't. 4) being an idiot, I went to device manager and I thought that because I had checked the drivers and everything like that all I would have to do to fix the graphics card issue is to uninstall the onboard graphics driver from device manager. I clearly should not have done that but I am a super noob when it comes to computers truthfully. 5) Even though during the time I was able to boot the computer and setup my account for windows using the display connection in the beginning when the display connection didn't get severed or was in tact still, I was unable to get the AMD graphics driver to work so I went to the amd site to install the driver, which caused me to have to reboot, afterwords it hesitated to get the display going again which took 45m replugging the display powerblock + the cables into the monitor and PC but eventually worked after quite some time. So When I got to the main screen again after seeing that nothing changed with the graphics card this resulted me making the mistake of uninstalling the onboard graphics device from the device manager. Which in hindsight was clearly a mistake on my part but again like I said I am a super noob. What realistically are my options here? I really am bummed because I was expecting everything to work out of the box but it was a major struggle the entire time. Really hope I can get some help here! My friend who knows a lot about computers told me the motherboard has most likely shorted in some areas because of the audio and video issues as well as the graphics card. What can I realistically do here, I feel a bit bummed out.​

 

[Lafong]

Post a link to the web site where you bought this.

Ideally a link to the specific model you bought.

List the full brand name and model number of each of these components as best you can. ALL POSSIBLE DETAILS.

Motherboard

CPU

Memory (RAM)

Monitor

Hard drives, both SSD and HDD.

Sound card.

Video card.

Power supply


Have you made any attempt to deal with Xidax customer service?

 

[Nigel Spike]

Xidax claims to have a life time warranty. Does that not apply to your purchase?