I think my audio jack is broken.. Any help please..

[coinercolby]

So my friend recently plugged an aux cord from my front audio/headphone jack. It zapped his phone and and it went straight black and hasn't turned back on yet.. Now my audio does not work when the audio is played out of the jacks. My pc speakers dont play sound nor do my headphones. Now here is thing, in my sound tab when I test the speakers, the green light to the right moves up and down like it should, but plays no sound. Now i unplugged my dvi cable and connected an hdmi cord. Sound plays out the monitor but not for my headphones or speakers. Please help i need to know if i have to send it back for repairs. If it is possible i would like to fix it myself.

 

[RememberThe5th]

Soo he plugged aux male to aux male-> Phone? He is an idiot... and he probably fried your onboard sound and his phone.... (If not then my apology).
Just in future, you can only connect to play music off PC if your motherboard has LINE IN/AUX IN (You should check that in manual).
HDMI can output sound because onboard communicates via GPU.

Now you can try 2 options.
1. I would disconnect front usb and headphones.
2. Then i would try to reinstall drivers.
Type in start device manager, then to -> Sound , video and game controllers-> and uninstall Realtek and High definition, right click uninstall and tick delete software.

Now depends which motherboard do you have you have to google it, and go to support page and download the drivers (they are usually around 200MB) and install it and if prompt restart.

If it still doesnt work, then im unsure...
Which motherboard is it? Well from my perspective its human damage, im quite unsure will they offer replacement for it.

 

[scout_03]

in last resort you get a audio card or your computer and ask him to pay for it .

 

[Paperdoc]

The fact that now you DO get audio at your monitor's speakers when using an HDMI connection cable tell us that sound may be generated by a DIFFERENT audio chip. So question: is your video feed to the monitor from a video system in the mobo with an output socket on the back I/O panel, OR is it fed from a separate video card plugged into a PCI slot with its own HDMI socket on its back plate? My guess is that you do have a separate video card you are using.

It is very difficult to feed sound from a mobo audio chip system to the HDMI output socket of a separate video card. For that reason, IF you are trying to use a video card plus a mobo audio system, normally you would use a DVI cable from video card to monitor which gets you no sound at the monitor, and then you use a separate speaker system plugged into the audio output jacks in the rear I/O panel. That's my set-up with a 5.1 Surround Sound speaker system and earphones in the front jack. That sounds like what you had working before., but not now. Because many people using a video card want to feed both video and audio to a monitor from the HDMI socket, video card makers have a different way to get sound to that cable. The add a new audio chip to the video card so they can send sound out on the HDMI cable. From Windows' perspective, this is a second and different audio output device in the system.

Now, Windows can use only ONE audio output device at a time, no matter how many devices your system has. Right now it is obvious that it is set to use the audio output system associated with your video output system. If I am right and that is a separate video card (NOT a mobo-based video output), then the audio output chip on your MOBO, which feeds the rear panel jacks and the front panel jacks, is NOT being used by Windows. So, even if that mobo-based hardware is NOT damaged, it will not send out any sound signals to use.

You can test all this. Go though Control Panel and the Sounds and Audio systems panel to the Audio configuration tab. There should be three separate boxes that each allow you to specify the Default device that Windows will use three types of things: Playback, Recording, and MIDI Playback. I bet the Default Sound Playback device is set to the audio system on your video card, and NOT to the system on your mobo (which is likely by Realtek). You can change that and then back out. Now try your sound tests, after connecting speakers or whatever to those rear jacks you used before. If the mobo sound system still works, you'll get sound that way. Now test whether the front headphone jack also gives you sound. If it does, all your system is OK.

 

[coinercolby]

So i tries following your instructions so see if it was the mobo audio or the video card audio. I could not find those tab under the control panel so I did a little improvising. I went to my device manager and under the audio part i disabled the nividia audio which is the graphics card. I tried it then no audio. Now vice versa I disable the realtek one and enabled the nvidia one and it did not have the speaker tab to test it which would be under the playback tab. Any help now...
My pc... https://www.bestbuy.com/site/ibuypower-desktop-intel-core-i7-7700-16gb-memory-nvidia-geforce-gtx-1060-120gb-solid-state-drive-1tb-hard-drive-gray-black/6032004.p?skuId=6032004&ref=212&loc=1&gclid=CjwKCAjwiPbWBRBtEiwAJakcpPNlpTbjLNgcybeD2PO4ZSAOejjYC_82OMRD_RTgtdHfhtKVWNu6NRoCK2YQAvD_BwE&gclsrc=aw.ds

 

[Paperdoc]

Right now I'm working on a machine using Win XP Pro. In that, in Control Panel you must choose the "Sounds and Audio Devices" item near the bottom to open that mini-window. In that click on the Audio tab, and that's where to make this setting.

I post another note (maybe tomorrow morning) when I can see exactly what the place is in Win 10.

You have confirmed that audio is being produced using the nVidia audio chip on your video card. Now we need to help you find how to change that, and see if the Realtek system on your mobo still can work.

 

[scout_03]

for the win 10 sound panel https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/how-to-change-sound-control-panel-settings-in/5a70718b-7ecf-4547-a64a-22efda8da0c2?auth=1 then go in parameters under apply and scroll down if you see the realtek sound driver .

 

[Paperdoc]

Just did this on a Win 10 machine. At bottom left click on the Start Windows icon, then above that on the gear icon to get the Settings window. In that type "sound" into the search box at the top, and choose either "Sound" or "Change Sound Settings". The resulting box has separate tabs for the Default Sound Playback device and the Default Sound Recording device. In each of those you can select a device, check and adjust some configuration details, and set which device IS the default. Then back out.