I tried Installing a GTX 1060 into my HP Envy 700: Didn't Work :[

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DaCobbler

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Feb 3, 2015
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So after 5 years being with this crappy 640 card that came with this pre built PC, i went out and bought a Asus 1060 3GB card and...

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It didn't work :C

I'm not sure why. Is it too big? Do I not have enough PSU? I had trouble trying to slide it into the slot. And even when I did manage to, it the GPU wouldn't turn on. I tried several times and the GPU wouldn't start.

As for PSU, i have 460w while the GPU requires at least 400w. According to this list: https://pcpartpicker.com/list/4YMgGf

Excluding the 640 GPU card, i might be using about 180W with the PC. Is that the issue?

Is there any other potential issue that may be preventing the 1060 from working on my PC? It seems to me that with the 1060, I have issue trying to snap it into the Slot while the current 640 GPU I can easily snap it back in.

And if the 1060 doesn't work, should I get this 1050ti model?

https://www.jib.co.th/web/index.php/product/readProduct/23624/1156/VGA--%E0%B8%81%E0%B8%B2%E0%B8%A3%E0%B9%8C%E0%B8%94%E0%B9%81%E0%B8%AA%E0%B8%94%E0%B8%87%E0%B8%9C%E0%B8%A5--GALAX-GTX1050TI-OC-4GB-DDR5-128-BIT

The PSU is 300w (instead of the 1060's 400w) and i noticed that unlike the 1060 which uses: Bus 2 x PCI Express 2.0 x16 Slots, the 1050ti uses 1 x PCI Slots

Thank you so much. I feel awful that i spent 250 bucks and it failed to work :C

 
Solution
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Oh, i tried that. I have two PCIE Cables, tried both, and none of them worked. Could it be there's not enough PSU to keep the GPU's on?
 
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What is the power supply brand and model? What is the amp rating on it on the 12v rail? Did you make sure the card is seated in the slot since you had issues plugging it in? Try a BIOS update for the motherboard? You only have one slot emptied in the picture, are you trying to plug the card in with only one rear slot cover removed or two, which is what the card needs to fit?

Both the 1060 and the 1050 Ti use one PCIe slot, you may be talking about the size it takes up in the case, dual slot width vs single slot width.
 
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1) If the card fits the bus, and isn't putting excess strain on either the chassis or motherboard, you are theoretically in the clear.
2) Now on to power. If the PSU connectors are in place tightly (so many issues on this forum are due to bad connections), then move on to the next step.
3) We need you to be our eyes and ears. Does anything display on the screen? Do you hear a beep? Anything to guide us a bit more.

N.B. It is always helpful to check RAM and other PSU connections. While installing it, you could have bumped something out of place.
 
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For one, it looks like you'd have been better off with a card like this one that actually may have fit easier.

https://www.newegg.com/Product/Product.aspx?Item=N82E16814500402

Second thing, I would be unsure on that power supply. Maybe something more like this for a budget.

https://www.newegg.com/Product/Product.aspx?item=N82E16817438012

You maybe could go for like a 450 watt. I know I saw they had one of their cheaper 550 watts for 32 or 33 bucks but sometimes you get what you pay for. Probably good for a web browsing system, but for gaming.....
 
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Oh sorry.

https://www.amazon.com/633187-001-HP-POWER-SUPPLY-QN561AA/dp/B01BK2RAWW

460W

The 1060 model i got required 400W.

I'm not sure what you mean by Amp or 12v rail...

I tried snapping and tightening the GPU into the slot multiple times, switching the PCIE cables just to experiment. I've had some successful snap-ins where it felt like it really locked into the slot. But nothing :/

BIOS update? Wouldn't I need to be able to see what's on screen to do that? I couldn't get the desktop to show up on the monitor when I had the 1060 inside.

Oh, a friend actually told me to remove this back cover to give it more space. It did help me snap it slot but alas, nothing 🙁

I wonder if me getting the 1060 3GB DUAL card: https://www.jib.co.th/web/index.php/product/readProduct/23170/1156/VGA--%E0%B8%81%E0%B8%B2%E0%B8%A3%E0%B9%8C%E0%B8%94%E0%B9%81%E0%B8%AA%E0%B8%94%E0%B8%87%E0%B8%9C%E0%B8%A5--ASUS-DUAL-GTX1060-O3G

... is why it doesn't work. That it's too big and almost twice the size of a regular model.
 
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I tried snapping the GPU into the slot/bus and sometimes it feels like it fits right in. But nothing happens.

I think the cable was placed in tightly. I mean, it has snap-ons and i firmly plugged them in.

Nothing displays on the screen desptie the HDMI being hooked up to the monitor. Even the fans aren't working on the GPU.

Lastly, I dunno if I bumped into something. I was worried i might have screwed up something when I tried firmly tightening the 1060 into the slot like bumping into the RAM stick or something. But having put my 640 back inside, it works like a charm again. No issues with the old card nor the PC.
 
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Thanks. But sadly i'm not sure I can get it here in Thailand. And there's a limited variety of GPUs I can get here sadly. I mean, the 960 GPU, which I originally wanted, is sold out everywhere here.

Regarding the PSU, it seems to me that the PSU is literally a part of the desktop case. I don't think I can easily remove it....

Thanks, HP 😀 (pre built PC)

 
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When you are looking at graphics cards and power supplies, don't pay much attention on a power supply to it's wattage.

Pay more attention to the amps on what we call the 12 volt rail. On your power supply, it appears to have a split rail design,3 rails that is. One with 15 amps, one with 18 amps, and one with 10 amps.

I've found running a power supply with a single strong rail works better for actually supplying power. The 500 watt I showed you has 40 amps. My 600 watt has 49 amps for example. But those are single rail designs. You can't always just add the amps together on the split rail supplies like you have unfortunately. So I'm not sure if your card is actually getting enough power.

As far as updating the bios, since you've got your old card back in, you could try to go to hp's website, and go to the support section for your system, and find the latest bios/firmware for your motherboard, and install that, then try installing the new card again.

Also, the power supply, usually on an HP, there are 4 screws in the back of the tower, then when you look inside at the power supply, they typcially have a small lever just in front of the power supply that you can push down on while trying to push the power supply from the back of your case(after all the screws are out), and it should slide out.
 
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im sure you could get the PSU out no problem but to find another one that will fit in your case would be difficult. pre-built PC's especially HP's are not upgrade friendly

 
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Actually, if it's an hp tower, a standard one should fit. I replaced one in an old compaq a while back that my wife used that was given to us, and installed an aftermarket unit in it with no real modifications. So it should work unless they've changed something. Even if that happened, I'm sure you could find adapters on amazon or ebay:).
 
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Good news is that if the old GPU is working, nothing is broken.
That means it is either a faulty gpu (Maybe check it on another PC if you have the option), or it isn't getting enough power. With that PSU you are cutting it fine, but I would still imagine it would work.
 
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Thanks everyone :)

Sadly I still really don't know what is preventing the GPU from starting up. I was worried that I might not have the right PCIE slot (16x) but apparently according to the HP site it IS the 16x slot. And some here said that the PSU should be fine for the GPU.

Ugh... it sucks not knowing what could be the problem.

I'm returning the GPU to the store tomorrow. I actually called them an hour ago and they said I can return it (... as long as they dont find any scratches. And given how scummy people can be, I'm afriad they'll make up some BS about me damaging the thing or whatever then I'll have to keep it. rip $250 or more dollars....).

If I can return it, then I guess i'll wait till my I arrive home in three months and sadly ask a technician to suggest and install a GPU. I wanted to do it myself but when ~200 or more dollars are on the line, i guess it's safer to go with some wiz kid.

Thanks, peeps. But if someone would still like to suggest something, feel free :)
 
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The power supply looks to have three 12v rails, don't think I have seen that before in a PSU, usually it's one or two.

You can do a BIOS update using the original card that does work.

Try doing a BIOS update, make sure the card is in the system properly with all power cables in, try a lower power video card like the 1050Ti, try a better quality PSU. Did you contact the card vendor for support to see what they suggest also?
 
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Solution
Where did you buy it from? As long as there's not like physical abuse they should return it. You may try a lower power card like a GTX 1050ti. Not quite as good as a 1060, but still way better than your 640.

I'm still a little iffy about that power supply though. it seems like a lot of times that manufacturers over rate those things in my opinion.
 
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I got it in Thailand. Yeah, the store called 'Mine' does seem legit(er) than other street shops since it's at a mall and it's part of one of the biggest computer store chains in Thailand so that does reduce the chances of scummy activities (to avoid being sued).

Yeah, I plan on a 1050ti. But I probably won't get one until I get home in 3 months sadly. I dont want to get a 1050ti from the same store, have it not work, then return it again (they probably will suspect something is up or think returning a GPU card once is enough).

Yeah, I'm usually stingy and I should have gotten the 1050ti but I dunno, I was stuck with this piece of crap PC since 2012 and I thought I deserved some 'reward' for finishing my Bachelor's Degree. But as I waited in those 5 years, the 960 sold out here and the 1000s series has been rising in price this year much to my dismay. So when I got to the store, I thought maybe I 'deserve' a 1060 after all these years of waiting.

Turns out I got a tad too 'greedy' :b
 
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Hold up. Was just reading something.

Op does your motherboard have a UEFI bios? I guess that is to say, did it come preinstalled with Windows 8 or Windows 10? Read that the newer cards from nvidia won't work on a board without a UEFI bios. That may be the issue.

Either way, you might try going into the bios, and seeing if there is an option for Secure Boot, and turn that option off.

Was looking at a youtube video and a guy had a similar issue with a card on a dell.
 
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Ah, so could that be the problem? That I should have went with a single slot-width card? Oddly no one has really brought that up. Really dumb of me to get a Dual-Width one then, huh?

So you think I should get something like a 1050ti single slot-width card like this one?

http://www.galax.com/en/graphics-card/galax-geforce-gtx-1050-ti-oc.html
 
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How do I know if I have a UEFI Bios? I dont remember if it came with 8 or 10 preinstalled. 2012 was so long ago 😛

So when I go into the BIOS, i try to turn off 'Secure Boot' and then....?

 
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