Question i5 10th gen absurdly bad

[ZakYOLO]

My cousin has a laptop which is an acer aspire 3 with i5 10th gen and performs extraordinarily poor. Supposed to have around 60 fps on fortnite but when i tested it i could barely get 2 fps. 4gb ram should be also fine on fortnite with 10th gen. What is the problem here?

 

[DSzymborski]

My cousin has a laptop which is an acer aspire 3 with i5 10th gen and performs extraordinarily poor. Supposed to have around 60 fps on fortnite but when i tested it i could barely get 2 fps. 4gb ram should be also fine on fortnite with 10th gen. What is the problem here?

Hard to say without actual details. There are a lot of configurations of Acer Aspire 3s and "i5 10th gen" and just an amount of RAM is quite sparse information.

 

[ZakYOLO]

Hard to say without actual details. There are a lot of configurations of Acer Aspire 3s and "i5 10th gen" and just an amount of RAM is quite sparse information.

My bad, it's 4gb as i said with an i5-1035G1 cpu 64 bit.

 

[DSzymborski]

My bad, it's 4gb as i said with an i5-1035G1 cpu 64 bit.

And the GPU? Fortnite settings? Other games tried? Benchmarks?

In any case, it seems like there's another issue going on, because this CPU does have integrated graphics capable of running Fortnite at very basic settings.

 

[ZakYOLO]

And the GPU? Fortnite settings? Other games tried? Benchmarks?

In any case, it seems like there's another issue going on, because this CPU does have integrated graphics capable of running Fortnite at very basic settings.

Intel uhd graphics, fortnite settings at performance mode with fortnite themselves stating uhd and i5th gen will run around 60 fps. Other games include rocket league that doesn't start up. Stuck upon opening. Idk about benchmarks but i just tested it and it all said on the cpu,gpu etc that they are running way below expectations.

 

[DSzymborski]

Intel uhd graphics, fortnite settings at performance mode with fortnite themselves stating uhd and i5th gen will run around 60 fps. Other games include rocket league that doesn't start up. Stuck upon opening. Idk about benchmarks but i just tested it and it all said on the cpu,gpu etc that they are running way below expectations.

Could we see some screenshots of the benchmarks? You have to remember that nobody here is physically at this laptop, so we only have the information that you relay to us. Did this laptop ever work? What are the temperatures? Is this laptop still in the return window? I can't really say anything but a vague notion that something is wrong.

 

[ZakYOLO]

Could we see some screenshots of the benchmarks? You have to remember that nobody here is physically at this laptop, so we only have the information that you relay to us. Did this laptop ever work? What are the temperatures? Is this laptop still in the return window? I can't really say anything but a vague notion that something is wrong.

I'm sorry but I'm on my phone rn and idk how to attach images. The laptop has always been like this and i have no idea what a return window is.

 

[ZakYOLO]

Could we see some screenshots of the benchmarks? You have to remember that nobody here is physically at this laptop, so we only have the information that you relay to us. Did this laptop ever work? What are the temperatures? Is this laptop still in the return window? I can't really say anything but a vague notion that something is wrong.

I have found this on the benchmarks maybe it could help.
Cpu: intel core i5-1035G1 - 59.8%
Gpu: intel UHD G1 - 5%
Ssd: 108%
Hdd: 1tb 57.5%
Ram: 1x4GB - 36.3%
Acer aspire A315-56