Question I'm fed up with my laptop automatically going in to hibernation mode ?

[demozide]

I recently bought Asus Vivobook Pro 16 (K6602VU). It always ran hot so I changed thermal paste. Installed everything back. Since then my laptop has been automatically going into hibernation mode while gaming, like 1-2 mins into the game. I contacted for warranty and they changed software, changed thermal paste again, did WTP and yesterday they installed a whole new board. Still it does it. Help.

 

[Ralston18]

Update your post to include full laptop hardware specs and OS information.

What games are you playing? Source?

Look in Reliabililty History/Monitor and Event Viewer for any error codes, warnings, or even informational events preceding the laptop's going into hibernation mode.

Look in Task Scheduler for some action being triggered at the 1 - 2 minute mark when playing games.

Objective being to discover some specific event causing hibernation.

Then turn off/disable all screen savers and power modes. Determine if the Vivobook remains stable and does not go into hibernation.,

The next steps being to methodically and carefully make changes to return the laptop to your desired/required power plan - if any.

 

[demozide]

Update your post to include full laptop hardware specs and OS information.

What games are you playing? Source?

Look in Reliabililty History/Monitor and Event Viewer for any error codes, warnings, or even informational events preceding the laptop's going into hibernation mode.

Look in Task Scheduler for some action being triggered at the 1 - 2 minute mark when playing games.

Objective being to discover some specific event causing hibernation.

Then turn off/disable all screen savers and power modes. Determine if the Vivobook remains stable and does not go into hibernation.,

The next steps being to methodically and carefully make changes to return the laptop to your desired/required power plan - if any.

Mostly FPS games like counterstrike globaloffensive (The thread is not allowing me to type the actual name)

I have searched my event viewer and found nothing in particular. Before reinstallation was done there used to be "Sleep reason: Application API" or something very similar. Now I cannot find that entry anymore.

Nothing particular in Task Scheduler either. I can provide report exports.

MyASUS app has a feature called "Pixel Refresh" which allows the laptop OLED monitor to go into screensaver when it is idle for more than 30 mins. I can turn it off but it was normal before too. Laptop used to do that long before and nothing faulty was evident.

I tweaked Power Plans long before. I disabled Sleep. I even used an promiscuous app called "Insomnia" which forces Windows to not to go into sleep mode. It was fine for few attempts then my laptop forcefully shuts down/hibernates as mentioned above.

Specs

 

[Ralston18]

Use powercfg to determine what power plan the laptop is using.

FYI:

https://www.makeuseof.com/powercfg-commands-windows-10/

Read the entire link first. Feel free to look for similar links and information. Do avoid downloading any third party tools or utilities.

Start with powercfg /list via Powershell:

From my computer with Powershell as Admin - bold text.

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows

PS C:\WINDOWS\system32> powercfg /list

Existing Power Schemes (* Active)
-----------------------------------
Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)
Power Scheme GUID: 49ef8fc0-bb7f-488e-b6a0-f1fc77ec649b (Dell)
Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance) *
Power Scheme GUID: a1841308-3541-4fab-bc81-f71556f20b4a (Power saver)
PS C:\WINDOWS\system32>

What does Powershell report?

 

[demozide]

Use powercfg to determine what power plan the laptop is using.

FYI:

https://www.makeuseof.com/powercfg-commands-windows-10/

Read the entire link first. Feel free to look for similar links and information. Do avoid downloading any third party tools or utilities.

Start with powercfg /list via Powershell:

From my computer with Powershell as Admin - bold text.

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows

PS C:\WINDOWS\system32> powercfg /list

Existing Power Schemes (* Active)
-----------------------------------
Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)
Power Scheme GUID: 49ef8fc0-bb7f-488e-b6a0-f1fc77ec649b (Dell)
Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance) *
Power Scheme GUID: a1841308-3541-4fab-bc81-f71556f20b4a (Power saver)
PS C:\WINDOWS\system32>

What does Powershell report?

It reported the first one (Balanced)

I have turned off "Hibernation" via Powershell. I will definitely update you tomorrow if that fixed anything.

 

[demozide]

UPDATE: I have tried AIDA and it showed ridiculous CPU temps (around 92). What should I turn off "hibernation"?

Is it possible due to faulty or leaky electric plugs? My house was recently renovated and few outlets are showing some leaks (e.g.: very dim bulb)

Thanks in advance.

 

[logainofhades]

Hibernation mode is for when your system is idle. It sounds like the system is overheating, and shutting down to protect itself, while gaming. As this happened after you repasted the system, I would suspect something went wrong there. Either not enough paste, or maybe something not quite tightened enough, to make good contact.

 

[demozide]

Hibernation mode is for when your system is idle. It sounds like the system is overheating, and shutting down to protect itself, while gaming. As this happened after you repasted the system, I would suspect something went wrong there. Either not enough paste, or maybe something not quite tightened enough, to make good contact.

Thanks for the reply.
I forgot to add one more detail. I can play games on battery with no issues. It's when I'm plugged to wall and playing it. It happens before even reaching a 5 minutes mark.

The warranty issuers actually replaced my whole motherboard so I thought that even if I messed up the first time it won't happen after. Anything regarding battery, SSD or power adaptor maybe?

 

[logainofhades]

If it's working on battery, but not plugged into the wall, you could have a bad power brick.

 

[demozide]

If it's working on battery, but not plugged into the wall, you could have a bad power brick.

Oh that's a good call. Should I file a replacement then because it's still under warranty?

Or it is something the battery?

 

[Ralston18]

Bad power brick or "My house was recently renovated and few outlets are showing some leaks (e.g.: very dim bulb)".

I.e. - bad outlet/improper wiring.

I recommend getting the applicable contractor/electrician back to double check the wiring: circuits, connections in outlets and switches.

Also look for a potential ground loops. However, that will most likely be something the electrician will need to do.

Getting a replacement power brick is certainly an option. However, a bad outlet or electrical issue may simply cause the replacement to fail.....

 

[demozide]

Bad power brick or "My house was recently renovated and few outlets are showing some leaks (e.g.: very dim bulb)".

I.e. - bad outlet/improper wiring.

I recommend getting the applicable contractor/electrician back to double check the wiring: circuits, connections in outlets and switches.

Also look for a potential ground loops. However, that will most likely be something the electrician will need to do.

Getting a replacement power brick is certainly an option. However, a bad outlet or electrical issue may simply cause the replacement to fail.....

I will surely update you on this thread. I tried both stabilizer and UPS and it still went to hibernation mode. So I suppose it's either brick or battery.

 

[demozide]

Looks like I found something on Windows Reliability Report. Can you let me know what it is?

Screenshots

I'll paste the report manually here.
Source
Windows

Summary
Hardware error

Date
‎23-‎12-‎2023 23:33

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff9881d1290010
Parameter 2: fffff803b1c867e0
Parameter 3: 0
Parameter 4: 2fac
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.100
Locale ID: 16393

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_igdkmdn64.sys_GEN12LP_a_BBHANG

 

[demozide]

Update: it's NOT power leak issue of my home. I tried different locations (not just my home). It happened again.

I noticed a lot of "Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {b44d9eae-46d2-405e-a175-4c9473d36748}, had event fatal error: The Miniport has failed a power transmission to operational power." in Event Viewer
I disabled it through Device Manager hidden devices - Didn't work
I uninstalled it - Same thing
I uninstalled and restarted - Nope

Should I do anything else? I have a little old spare laptop with Windows in it. I can swap it's SSD as both are M.2, but I'm worried about windows license stuff.

Should I do something else? Is there anything I can provide to make things easy?

 

[USAFRet]

Should I do anything else? I have a little old spare laptop with Windows in it. I can swap it's SSD as both are M.2, but I'm worried about windows license stuff.

You can't swap that OS drive between systems.
The Windows license is the least of the potential issues.

 

[demozide]

You can't swap that OS drive between systems.
The Windows license is the least of the potential issues.

I wanted to check if it's main SSD the problem. I have removed my other one but it didn't fix anything.

It's still in warranty though, so my hopes aren't dead 🙂

 

[demozide]

UPDATE: I have found a workaround. I disabled Hibernation itself and now it is working fine. I know this isn't the solution but I have exhausted myself.

The last possible event/issue record responsible would be "Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {1512a392-15a1-43b7-b1d2-5599536885dd}, had event Fatal error: The miniport has failed a power transition to operational power" as shown in Event Viewer. The characters inside {} are random.

Thanks for all the support. Hope you all have a great day!