[SOLVED] I'm getting blue screens with brand new parts, even after win 10 reinstall

raisen123

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Dec 23, 2017
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Hello, I bought a ryzen 5 2600, asrock b450m pro4 motherboard, hyperx predator 2x8 3000mhz cl15 ram, 600W Super Flower Bronze King ECO power supply and Kingston a2000 250 gb nvme ssd.

I specifically spent a lot of time researching the best parts and wanted everything to be compatible. From my old configuration, I kept only the case, video card and the hard drive. The video card is the ROG Strix GeForce® GTX 1050 Ti OC Edition 4GB GDDR5.

So the parts came, I brought them to a tech guy from my city and he installed everything, installed windows and some gadgets and after I took the pc home I installed mobo drivers from the asrock site, the video card drivers from the nvidia site and the rest drivers I used the driver booster program because a friend recommended it to me.

Then i installed everything needed for gaming (directx, vcredist, etc..) Everything was perfect all day, but suddenly in the evening while I was in chrome a blue screen came out, I didn't see what the error on the screen was. I also noticed that it then took an unusual time for the computer to boot. It was loading for about 1 minute, which is not normal because I have an SSD and before it was booting for about 20 seconds. After booting I had no problems and the next morning when I started the pc again it took about 1 minute to boot.

Also, after trying to update windows, I always got some errors. I told myself this was not normal and I decided to reinstall windows with the media creation tool and a flash drive. I had no problems installing it and everything went smooth. So after installing windows, I again repeated the procedure with the drivers and installed absolutely everything I needed for the system. (mobo drivers, video card drivers, directx, vcredist, and all other drivers). The bios came updated to 3.30 (that means it even supports ryzen 3rd gen cpus). Then the problem with my windows not updating was fixed. All day, everything was fine, the pc was booting for about 20 seconds, and there were no blue screens.

The next morning, all of a sudden again the computer took about 1 minute to boot. After about 2 hours while watching videos on YouTube, blue screen appeared again. Again I could not see what the error on the screen was. After that blue screen, it took the pc again 1 minute to boot. After 1 day in the evening while playing world of warcraft I got a blue screen again, but this time I saw that the error was dxgkrnl.sys.

The computer booted slowly for about 1 minute. But since then it has not been booting slowly and is now booting in about 20 seconds again every time. But the problem is that the next day the whole day I had no problems and this morning while watching videos again I got a blue screen, the error was different and it was nvlddmkm.sys, but then the system booted up quickly for 20 seconds.

After I get a blue screen, something simply charges up to 100% and the computer restarts and starts up normally, as if nothing had happened. So I was looking at google the first error dxgkrnl.sys says that it happens with some problems with directx, and the second nvlddmkm.sys occurs with some error with nvidia drivers.

But I really don't think I installed anything wrong considering the fact that every part except the video card, the case and the hard drive from the old configuration, are new. I've installed everything from the official sites and directx and vcredist from the microsoft site. In my old configuration, I also had this video card and installed directx and drivers and never had such blue screens and errors. I was watching the temperatures and everything is fine in my opinion. There is no overheating and absolutely everything is compatible. But I really start to worry about these blue screens because they are very annoying when I play or am on youtube and it suddenly blue screens randomly. I'm sorry it's been a long message, but I'm already desperate, please give me some advice.

[mod edit - spacing added]
 
Last edited by a moderator:
Even if the 2nd error didn't mention Nvidia drivers by name, fact dxgkrnl.sys was mentioned signalled to me it was GPU drivers

where did you get Nvidia drivers from?

I would try different drivers, try doing this and try drivers froma different source tto what you have. If you got them from Nvidia, try running windows update and let windows find them.

https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/
 
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First blue screen was dxgkrnl.sys. Second blue screen was nvlddmkm.sys. so maybe indeed it's something with nvidia drivers, but i installed them just how i usually do from the nvidia website. I also installed the same drivers on my old pc before with no problems.
I will try your method now bro
 
in case they continue.
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem
 
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Ok i reinstalled the nvidia drivers and did the step with the small memory dump. Hopefully it's fixed. If a blue screen comes up again ill come to this thread wih this file
 
Ok so unfortunately i got another blue screen and this time the error was win32kfull.sys . I won't even bother searching for the dump file or whatever im really done with this. Don't think it's worth it. 3 days in a row 3 blue screens each with different error. I will just bring my pc tomorrow to a tech guy and tell him everything and if it doesn't get fixed i will try to get my money back and return all of the god damn parts.... I waited so much for my new parts and was so hyped and in the end i spent 400 euros to get my games crashing, blue screens and what else....
 
Ok so unfortunately i got another blue screen and this time the error was win32kfull.sys . I won't even bother searching for the dump file or whatever im really done with this. Don't think it's worth it. 3 days in a row 3 blue screens each with different error. I will just bring my pc tomorrow to a tech guy and tell him everything and if it doesn't get fixed i will try to get my money back and return all of the god damn parts.... I waited so much for my new parts and was so hyped and in the end i spent 400 euros to get my games crashing, blue screens and what else....

hope they can fix it for you, new PC should just work, not cause errors :)
 
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Hopefully it will work. I got one more last question tho.. I found out that my graphics card has a software that can put the video card in 3 modes - gaming mode, overclock mode and silent mode. But i need to download the software and when i go on the download page there's 2 options and i don't know which to choose. First option just says Utilities and it's version 2.0.3.1 and the second option says VGA Utilities version 2.0.5.0
Can you tell me what's the difference between the normal Utilities software and the other one which says VGA utilities. What exactly does VGA mean and if i download the VGA one what more will i get? Sry i'm really noob at these pc things 😀