Question I'm getting BSODs on an Asus computer, but no dump files are created ?

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The details screen clearly indicates some sort of "Asus" related problem. Likely a .dll file.

Source for Asus System Analysis?

This link?

https://www.asus.com/support/faq/1045716/

Have you actually run or attempted to run the tool? Or is it perhaps being launched during startup or triggered to run at other times per Task Scheduler.

Not sure if "sfc /scannow" would really examine the tool or, even if so, be able to fix it.

For now, simply try disabling the tool and determine if the problems end. If not, then see if the tool can be uninstalled.

Then run "dism" and "sfc /scannow" again to find and fix any windows files that may have been affected by the Asus tool.

Hopefully the problems will end - may take a boot or two.....

If not, some other error or warning may become apparent - then go from there.
 
Ralston18 said:
The details screen clearly indicates some sort of "Asus" related problem. Likely a .dll file.

Source for Asus System Analysis?

This link?

https://www.asus.com/support/faq/1045716/

Have you actually run or attempted to run the tool? Or is it perhaps being launched during startup or triggered to run at other times per Task Scheduler.

Not sure if "sfc /scannow" would really examine the tool or, even if so, be able to fix it.

For now, simply try disabling the tool and determine if the problems end. If not, then see if the tool can be uninstalled.

Then run "dism" and "sfc /scannow" again to find and fix any windows files that may have been affected by the Asus tool.

Hopefully the problems will end - may take a boot or two.....

If not, some other error or warning may become apparent - then go from there.
Click to expand...
I haven't gotten the AsusSystemAnalysis thing since January 6. However, I am still struggling with BSODs and I am still looking for a fix.
 
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My suggestion is to disable the service - at least for temporary testing purposes.

To begin:

Look for any other Asus services that may be running.

Check Task Manager > Startup and Task Scheduler to determine if any Asus services are being launched at startup or later triggered via Task Scheduler.

Go online, especially to the Asus webside, to learn more about what any given service is and what it does.

You should be able to disable AsusSystemAnalyis. At least as initial means to narrow down potential culprits with respect to the BSODs.

Make full note the existing configuration and status. Open windows, tabs, properties, etc. and take a screenshot. Print the screenshot for reference purposes.

Change only one thing at a time. Be sure to approve, ok, or save the change.

Determine if the BSODs continue.

Then reboot and ensure that the service does not start again and/or the BSODs continue.

As always, be sure that all important data is backed up at least 2 x to locations away from the computer in question. Ensure that the backups are recoverable and readable.
 
Ralston18 said:
My suggestion is to disable the service - at least for temporary testing purposes.

To begin:

Look for any other Asus services that may be running.

Check Task Manager > Startup and Task Scheduler to determine if any Asus services are being launched at startup or later triggered via Task Scheduler.

Go online, especially to the Asus webside, to learn more about what any given service is and what it does.

You should be able to disable AsusSystemAnalyis. At least as initial means to narrow down potential culprits with respect to the BSODs.

Make full note the existing configuration and status. Open windows, tabs, properties, etc. and take a screenshot. Print the screenshot for reference purposes.

Change only one thing at a time. Be sure to approve, ok, or save the change.

Determine if the BSODs continue.

Then reboot and ensure that the service does not start again and/or the BSODs continue.

As always, be sure that all important data is backed up at least 2 x to locations away from the computer in question. Ensure that the backups are recoverable and readable.
Click to expand...
Hello. I have talked to people on the ASUS ROG forums, and as it turns out, I have the G10CES motherboard, and 304 is the latest version of the G10CES motherboard. However, I am still trying to fix the BSOD problems. I have uninstalled Armoury Crate and everything, though Task Manager shows that ArmouryCrateControlInterface is still running, i have ran sfc /scannow, etc. Nothing seems to be fixing the issues I'm having. I've been dealing with the BSOD problems for over a year now. Also, how do you disable AsusSystemAnalysis?
 
May indeed be a hardware problem - however I would make some additional efforts to rule that possiblitiy in or out.

= = = =

"ArmouryCrateControlInterface is still running,"

Try to stop or disable it. Task Manager > Services Right click the Service Name.

You can also sort the presented data by clicking the column headers. Look for the small upward or downward pointing > 's.

If ArmouryCrate continues to start up again then there is something else running that is, in turn, launching or triggering it.

Take a look via Process Explorer (Microsoft, free).

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

And in Task Manager > Startup Apps and Task Scheduler.
 
Ralston18 said:
May indeed be a hardware problem - however I would make some additional efforts to rule that possiblitiy in or out.

= = = =

"ArmouryCrateControlInterface is still running,"

Try to stop or disable it. Task Manager > Services Right click the Service Name.

You can also sort the presented data by clicking the column headers. Look for the small upward or downward pointing > 's.

If ArmouryCrate continues to start up again then there is something else running that is, in turn, launching or triggering it.

Take a look via Process Explorer (Microsoft, free).

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

And in Task Manager > Startup Apps and Task Scheduler.
Click to expand...
I also get LiveKernelEvent 117 as well. I've been trying to run the DISM scan, but it gets stuck at 62.3%.
 
Last edited:
Ralston18 said:
May indeed be a hardware problem - however I would make some additional efforts to rule that possiblitiy in or out.

= = = =

"ArmouryCrateControlInterface is still running,"

Try to stop or disable it. Task Manager > Services Right click the Service Name.

You can also sort the presented data by clicking the column headers. Look for the small upward or downward pointing > 's.

If ArmouryCrate continues to start up again then there is something else running that is, in turn, launching or triggering it.

Take a look via Process Explorer (Microsoft, free).

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

And in Task Manager > Startup Apps and Task Scheduler.
Click to expand...
I do see ArmouryCrateControlInterface running in the Process Explorer.
 
This app?

https://www.asus.com/support/faq/1041776/

Did you expect to see ArmouryCrate running? Do you want ArmouryCrateController to be running?

Try stopping and disabling ArmouryCrateController. Make no other changes.

Ensure that ArmouryCrate is not going to be launched again at Startup (Task Manager) or later via some trigger in Task Scheduler?

Determine if disabling ArmouryCrateController ends the BSODs..
 
Ralston18 said:
This app?

https://www.asus.com/support/faq/1041776/

Did you expect to see ArmouryCrate running? Do you want ArmouryCrateController to be running?

Try stopping and disabling ArmouryCrateController. Make no other changes.

Ensure that ArmouryCrate is not going to be launched again at Startup (Task Manager) or later via some trigger in Task Scheduler?

Determine if disabling ArmouryCrateController ends the BSODs..
Click to expand...
How do I disable ArmouryCrateControllerInterface and AsusSystemAnalysis?
 
Ralston18 said:
Do you see one or both listed in Task Manager?

Check:

Processes
Startup apps
Services
Click to expand...
They're both on processes and services. ArmouryCrateControlInterface is on a folder known as ASUSACCI. Should I get rid of that folder? The official Armoury Crate uninstaller did not uninstall all of Armoury Crate.
 
ubuysa said:
I asked you in a couple of posts to start Windows in Safe Mode and see whether the BSODs continue in Safe Mode. Did you ever do that? Did the BSODs occur in Safe Mode?

This is an important test because if it does BSOD in Safe Mode we can be pretty confident that it's not Windows that's at fault but something else - hardware or environmental.
Click to expand...
Do you think I should uninstall the ASUSACCI folder as well?
 
Per @ubuysa

Safe mode results?

= = = =

I would not remove the ASUSACCI folder yet.

If I understand correctly both ArmouryCrateControllerInterface and AsusSystemAnalysis are running.

Safe mode first, then (barring other ideas and suggestions) the next step would be to disable both processes.

Only after it is shown that they are not necessary then removing folder is certainly an option.
 
Ralston18 said:
Per @ubuysa

Safe mode results?

= = = =

I would not remove the ASUSACCI folder yet.

If I understand correctly both ArmouryCrateControllerInterface and AsusSystemAnalysis are running.

Safe mode first, then (barring other ideas and suggestions) the next step would be to disable both processes.

Only after it is shown that they are not necessary then removing folder is certainly an option.
Click to expand...
As a last resort, I'm considering doing a clean install of Windows 11.
 
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