It should be depending on luck at this time I guess. When the issue is so well known. Now and tests afloat to do the “rare case scenario” runs a lot of originally “not yet identified” degradations will be afloat (e.g. those with UE5 crashes but normally don’t play games) and they will flood the RMA, together with some fraud requests.
And it won’t help that the 14th gen is at EOL and I believe their production would’ve been slowed down quite a while ago. Now you have to face X% of RMA especially the more difficult to produce higher end SKUs you got a perfect sh__ storm to deal with.
They could well be buying time to sort out stocks and money to try minimise the loss now in your casei
My issue isn't Intel's production of CPUs. I have no solid evidence of this. I can't rely on anecdotes unless I hear it directly from Intel. The internet is rampant with conjectures.
My issue is UPS can't get a simple 1lb box to Intel and Intel can't give a straight answer. Intel can manufacture high-tech equipment but can't give me a simple, straight, truthful answer on the whereabouts and situation with my RMA and package sent to them. I gave Intel the tracking number. I don't get paid to do their work.
They can design chips like i9, Xeon and others but their support team can only cut-and-paste the same generic "we apologize, blah, blah, blah".
How many UPS and Intel employees does it take to get their hands on a box with a CPU in it? Wow. Unbelievable!
Intel Customer Support team told me they "would monitor" and "update me". UPS' customer support failed twice. They were to call me (twice). They didn't. Why tell me, "Sir, can we call you back" and not do it? First time, I hit "1" for callback. They didn't. Second time, I spoke with a human being, UPS customer staff being paid to do their job, and they didn't.
There's a box in a warehouse with a UPS bar code and QR on it. Just tell me why the package isn't at Intel or tell me why it hasn't been delivered? There were no hurricanes in Louisville. No earthquakes. No alien invasion. Just sun, bit of rain, that's all. What is the problem?
Again, how many UPS employees does it take to get a simple package to Intel?
Intel has accomplished zero in my RMA and neither has UPS. UPS has one job to do, a job they advertise to the world that they are the best at and, guess what? They have one job to do, and they failed. UPS, not Little Bobby's Delivery service. No, UPS. A full-blown shipping company. Intel is an American heavy weight also and they've accomplished nothing so far.
It's not about EOL products. It's not about degradation. It's about getting a 1lb box the size of a medium size shoe box from one building to another.
Intel also trumpeted that UPS is exclusive shipping distributor for Intel. The irony is so thick you can cut it with a knife, chainsaw, laser, diamond bit hole saw. It's farcical.
You do make a point regards to your subjects. It's not why my RMA is now at over 30 days.
My issue is a package stuck in limbo at a UPS warehouse.
My issue is Intel's tardiness, gaffs, and miscommunication within their own support staff.
This is not a stock or inventory issue. It's two 800lb gorillas that can't give me an answer or get a package from one building to another. The Intel HQ in Louisville is in Louisville. The UPS warehouse is in Louisville. Intel is not on Mars and UPS is not on some planet in Andromeda.
First, I dealt with a disorganized Intel customer support team. They costed me over a week for asking me my information. Then they cost me another week emailing me the UPS label. Then UPS, for whatever reason can't get my shipment over to Intel. Why? No one can give me an answer.
My package, again, has all the proper documents, forms, everything. This is not a production, EOL, or wafer production issues. It's taking a 1lb box from A to B.
UPS is a huge American worldwide multinational that, for reasons unknown can't give me a straight answer why my package hasn't reached Intel. UPS ships worldwide. they ship anything, anywhere (mostly anywhere) and again for reasons unknown to me can't ship my 1lb box to Intel. That's baffling.
UPS doesn't stop barking aloud how they have the best tracking. best shipment, best team, blah, blah, blah. It's on TV, YouTube, X, everywhere. The best in the world can't get my box to Intel.
Intel doesn't stop advertising how they're the best, performance, advance tech, giving the consumer the best, blah, blah, wah, wah...and we're over 30 days, no results, nothing. I told them to call UPS. Haven't heard from their "support team. Why call it support?
It's not customs. It passed customs a long time ago. It's not EOL or production errors. It's about delivering one box. Epic fail.
Over a month and the biggest, bad, #1 American corporations in their own field have failed and given me no results, zero, nothing.
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