Question Intel Dual Band Wifi Card Cannot Connect to Wifi While Adapter Can

[Sadiew1990]

The Problem: I recently got a new computer, and since I switched over my Wifi Adapter seems to be dying. I have a wifi card in the PC, but I can't seem to connect to anything with it (while my Wifi Adapter can, when the USB port recognizes it). When I don't have the adapter plugged in I just get "wifi," but with the adapter in I get wifi 2 (the card) and wifi 3 (adapter). Wifi 2 only picks up the 3 signals in my house, while the adapter (wifi 3) gets the neighbors too, and at higher strengths.

When I try to use my card to connect to a wifi in my house I have to put in the password, and it either connects and says "secured" with no actual connection, or it says that it cannot connect. When I troubleshoot it is says it has trouble connecting and the wireless strength might be low. I have Bluetooth earphones fwiw, but I just plug them in without the Bluetooth (which is turned off on the computer).

Fix attempt: I tried to manually install the drivers from the Intel website, but nothing really happened.

Specs:
- Motherboard: ASRock B550 Phantom Gaming 4/ac
- Network adapter: Intel Dual Band Wireless-AC 3168
- OS Version: Windows 11 10.0.22631 Build 22631
- ISP: Xfinity
- Connection type: Wifi
- Devices connected to router: honestly don't know how to check this. Guessing 5 phones, couple laptops, 3 computers, few tvs

Error Messages: Not seeing anything in event viewer after I unsuccessfully try to connect to the wifi.

Any help greatly appreciated.

 

[bill001g]

Maybe a silly question but did your put the antenna on the back of the computer that come with the motherboard. Check that they are tight. It can also be that the antenna are being blocked so maybe turning the computer would work.