News Intel finally announces a solution for CPU crashing errors — claims elevated voltages are the root cause; fix coming by mid-August

[TheHerald]

What I see is that only Intel's 11th gen was worse than AMD's past and current offerings.

Yeah good looking convincing anyone, lol

 

[Reality_checker]

Yeah, and 5 minutes later Steve quickly scrolls over the most important data we have just because it exposes amd's failure rates leading the charts. You can't make this up

Man, I bet he's convinced Intel is laying off people because Tech Jesus "exposed" them, rather than because of their real struggles.

 

[bit_user]

What I see is that only Intel's 11th gen was worse than AMD's past and current offerings.

First, do you know what a field failure is?

Second, do you think Puget Systems is building gaming PCs? They don't. So, if you're assuming that data tells you anything about gaming PCs or systems from OEMs that use cheaper components and might not be tuned so conservatively, you'd be mistaken.

 

[thestryker]

Apparently, you didn't look at the data very closely, because Ryzen 7000 has the second-lowest field failure rate, only behind that of Alder Lake.

Field failure rate is an indication of how well the CPUs hold up while shop failure rate indicates how many bad CPUs make it through production. As consumers you want both to be low because a bad chip is a bad chip, but as a SI it's much better for the shop to be the worst of the two as then it never gets into your customer's hands.

I'm mostly curious about the nature of the failures, because I'm fairly confident these aren't all just system doesn't turn on type of thing. I understand why they don't get into that aspect of it though.

 

[Reality_checker]

First, do you know what a field failure is?

Second, do you think Puget Systems is building gaming PCs? They don't. So, if you're assuming that data tells you anything about gaming PCs or systems from OEMs that use cheaper components and might not be tuned so conservatively, you'd be mistaken.

I know the pull of confirmation bias is strong, but your username suggests you're better than that.

I just corrected you because you were trying to misrepresent the data on that chart.

All is good. I don't intend to discuss this any further with you if that's fine.

 

[BTKay]

Intel may have told you that I should contact support and get the malfunctioning processor replaced now, but that's apparently not what they told Dell. When I contacted Dell they acknowledged receiving instructions from Intel, but not that the processor should be replaced. They told me that the Intel update expected in August would resolve my issue, which is in direct contradiction to what your article said. They were not impressed when I told them your article indicated otherwise.

Update: I finally managed to convice Dell to replace the processor, which they did. For the past three days it's stable and running at full speed, which is a relief. I wasted a ton of time troubleshooting this issue over the past six months and explained many of the steps I had done to Dell before they agreed to send out someone to replace it.